Excellent customer service from the get go. It actually felt like I was talking to a person rather than someone who was reading from a script. My current broadband contract was due to be disconnected on the Friday previous to the suggested install date which wasn't ideal but the very helpful Murren went out of her way to ensure City Fibre came out on the day I was to be disconnected. Unfortunately when City Fibre arrived and installed the cabling etc there was a fault with the light going into the cabinet so my broadband could not be activated until that was fixed which meant another appointment and leaving me with no internet over the weekend. I contacted Murren via email to update her on the situation (note same person not another random worker so I didn't need to go over account details, background etc) and explained that I had a deadline for a project and I desperately needed internet access plus my son would have taken a fit had he not been able to play his games or use the internet. So I wasn't looking forward to telling him. lol. To cut a long story shortish, she spoke with her Manager Lyle who very kindly delivered a 5G router directly to my door! I was not expecting that and was so humbled by the care and customer service by Brillband and the team. Unbelievable. Over the next couple of days I was kept updated on the status of the fix and on the Tuesday I unexpectedly received a phone call from a City Fibre engineer to say that he could come round in the evening to fix the fault which he did and again I can't fault the service from City Fibre either. Very professional and he did a great job of making the cabling very neat. Although there was a delay in getting my broadband set up, the level of customer service from both City Fibre and Brillband was outstanding. Thank You!