Starting with the installation, the router arrived the week before. The installer arrived on time on the day and took 1 hout to get everything installed and set up. I've had 2 issues. I couldn't access certain functionality using my work VPN. I was able to set up a 'Guest Network' (very easy) on the Eero router and that resolved the first issue. The second issue I had was my TV kept losing it's wifi connection. That turned out to be an issue with the TV (only able to connet to 2.5GHz network and not 5GHz). By switching on a 'Legacy' setting in the router I was able to resolve that. I like being able to access the router via a phone app. The app is pretty straightforward. The connection itself is stable, reliable and fast. No problems so far. All in all, I only wish I'd made the move sooner.