‘What went wrong?’ Where to start. Read the negative reviews. This is where you find the real story of Brillband. My most recent experience started at 5pm last night while working 👇 The internet has now been offline for over 15hours going off at 5pm last night. I immediately contacted Brillband who apparently don’t work at 5pm in the evening and I am still waiting on a response. This is the longest outage but by no means the first. Usually happening in working hours and extremely disruptive for people who work from home. I am currently forced to use my personal hotspot to enable me to work. This isn’t the first time. I’ve had to but expensive additional equipment at my own cost to extend WiFi reach in a 3 bedroom thin walled home. Brillband will literally blame everything AND the kitchen sink for their sub standard service and product. Avoid like the plague is my thorough recommendation.