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Brillband Reviews

4.8 Rating 117 Reviews

96 %

of reviewers recommend Brillband

Company Reviews

4.8

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say after switching from virgin's "1GIG" package really 200MBPS Brillband are hitting me with pretty much the 1gig down and up for a fraction of the price . Not only that Murren is an absolute delight to speak with along with vivyan very helpful staff that goes above and beyond to help you I can't fault the human response you get NO SCRIPTS here. keep up the amazing work Team Brillband ? installation from cityfibre was flawless and quick”

Posted 1 year ago

“Wonderful to easily speak to a human in the vicinity about it! Great servicenso far. Reasonable price.”

Posted 1 year ago

“We’ve been with Brillband for a few months now. We needed to buy an eero booster for upstairs (didn’t need any booster with non fibre provider). It’s worked perfectly since. Customer service is great & their Scottish, what’s not to love”

Posted 1 year ago

“Great value for money and speed”

Posted 1 year ago

“Full fibre installed 17/4; 4 days later down over two consecutive days, the second day lasting from lunctime until the fix the following day. 1st day outage lasted a couple of hours; 2nd day outage didn't recover. Contacted Brillband who raised a request for City Fibre engineer to visit for following day. Supposed to be a morning slot but didn't arrive until 3pm). Engineers fixed issue which related to the original installation. Vivyan at Brillband did keep me advised with regular calls when I raised the issue of the 2nd outage to try and fix and the following day of the engineers visit. And Duncan (CEO) follwoed that up with a call to apologise for lack of service over previous 2 days. Thank you to you both. Since the fix/repair, broadband has been great. Purchased a couple of Eero extenders to improve coverage (and replace my previous mesh system) and now have good coverage in all rooms. After a rocky start (which I acknowledge wasn't Brillbands fault) it's all systems go. (Review updated from original, which was typed in frustration at lack of service).”

Posted 1 year ago

“Full fibre installed 17/4; 4 days later down over two consecutive days, the second day lasting from lunctime until the fix the following day. 1st day outage lasted a couple of hours; 2nd day outage didn't recover. Contacted Brillband who raised a request for City Fibre engineer to visit for following day. Supposed to be a morning slot but didn't arrive until 3pm). Engineers fixed issue which related to the original installation. Vivyan at Brillband did keep me advised with regular calls when I raised the issue of the 2nd outage to try and fix and the following day of the engineers visit. And Duncan (CEO) follwoed that up with a call to apologise for lack of service over previous 2 days. Thank you to you both. Since the fix/repair, broadband has been great. Purchased a couple of Eero extenders to improve coverage (and replace my previous mesh system) and now have good coverage in all rooms. After a rocky start (which I acknowledge wasn't Brillbands fault) it's all systems go. (Review updated from original, which was typed in frustration at lack of service).”

Posted 1 year ago

“The most responsive customer service from any broadband provider I've ever had! 10/10”

Posted 1 year ago

“My experience after 2 months is stable, fast internet, no annoying messages from the provider, no internet outages, excellent and easily accessible communication, and good price. It is the best decision I have made regarding the choice of internet provider in the last 6 years. To all those who hesitate, I say that Brillband is a good decision.”

Posted 1 year ago

“A Great company which has provided Internet with zero fuss or problems, looking forward to multiple years of service.”

Posted 1 year ago

“After being disconnected without warning (and in error)by TalkTalk I was desperate to have my service restored. Talk Talk said it would be 7-10 days before they would reconnect bit not on full fibre as it was not available in my area. This despite them connecting me to a full fibre network for the Previous 18 months and City Fibre confirming this I turned to Brillband. From the minute of first contact I knew I had made the right choice. I was treaded like a valued customer, eero router dispatched and received the next day and connection two days after. Brilliant service, UK contact centre, clear billing and faultless 100% recommend.”

Posted 1 year ago

“Quick response when my broadband was down and had someone out to fix it asap as I work from home, great service!”

Posted 1 year ago

“Great price outstanding customer service. Reliable fast Internet for gaming needs.”

Posted 1 year ago

“Having had virgin broadband forever I was expecting at least the same quality and stability, I've now had full fiber for a few weeks now and I can say its excellent, and all for £35”

Posted 1 year ago

“Absolutely no issues with Brillband at all. The whole experience of switching from Virgin to Brillband was seamless and the supplied Eero router worked straight out the box. Speeds are always very good to excellent. Recommended.”

Posted 1 year ago

“When I explained the position the box would need to be and the reason for it (building work), the external box was put exactly where I said it couldn't be placed. It means when work is due to get done I'll need to try and get the box moved Update: On the customer care side of things there is no faulting Brillband.... Received a call this morning addressing the issues with a plan to resolve them. Never had ANY company call me directly to fix an issue like that unless I had exhausted every avenue beforehand. Definitely on the ball.”

Posted 1 year ago

“Quick to switch over, fast internet, easy to install”

Posted 1 year ago

“Excellent customer service from the get go. It actually felt like I was talking to a person rather than someone who was reading from a script. My current broadband contract was due to be disconnected on the Friday previous to the suggested install date which wasn't ideal but the very helpful Murren went out of her way to ensure City Fibre came out on the day I was to be disconnected. Unfortunately when City Fibre arrived and installed the cabling etc there was a fault with the light going into the cabinet so my broadband could not be activated until that was fixed which meant another appointment and leaving me with no internet over the weekend. I contacted Murren via email to update her on the situation (note same person not another random worker so I didn't need to go over account details, background etc) and explained that I had a deadline for a project and I desperately needed internet access plus my son would have taken a fit had he not been able to play his games or use the internet. So I wasn't looking forward to telling him. lol. To cut a long story shortish, she spoke with her Manager Lyle who very kindly delivered a 5G router directly to my door! I was not expecting that and was so humbled by the care and customer service by Brillband and the team. Unbelievable. Over the next couple of days I was kept updated on the status of the fix and on the Tuesday I unexpectedly received a phone call from a City Fibre engineer to say that he could come round in the evening to fix the fault which he did and again I can't fault the service from City Fibre either. Very professional and he did a great job of making the cabling very neat. Although there was a delay in getting my broadband set up, the level of customer service from both City Fibre and Brillband was outstanding. Thank You!”

Posted 1 year ago

“Good price. Great speeds. Quick and simple installation. Only reason I drop a star is because of the eero 6 router that is supplied. Although you get 1 Gbps wired, the router only supports 500 Mbps wirelessly. Would be better served with an eero 6 pro or 6e router but it appears Brillband do not offer that option. And unfortunately you cannot directly plug in a different router directly to the fibre modem without the Brillband eero router being in the loop as per the terms and conditions of the contract. Overall great internet and service but limited by the Brillband hardware.”

Posted 1 year ago

“So glad I made the switch from virgin. Stable connection so far with no drops. Any slight issues I had there was a prompt response from one of the local team who were only too happy to help. Much prefer putting my money into a company offering local support rather than those offshoring much to the frustration of their customers.”

Posted 1 year ago

“Never had a ISP before where when you call their customer service you know you will have your situation resolved quickly and without being bounced to 20 departments. My fastest call time with Brillband from picking up the phone to having my question resolved has been under 5 minutes! I wouldn't even be through the automated questions with a big provider in that time. Especially liked the continuation of support, email support never felt like you had to explain the same problem over and over. Fast and reassuring”

Posted 1 year ago

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Brillband is rated 4.8 based on 117 reviews