Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, but don't have static IP.”

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Posted 1 year ago

Spot on Bartlomiej 😀 Static IP is not something that we offer. We try to make that clear in our FAQs, thank you for the feedback.

Posted 1 year ago

“Fantastic service so far, was sceptical about customer service but again so far so good. I find the WhatsApp communication much easier than being on hold for an eternity then getting through to someone who doesn't have a clue in a different country. No CPI price rises swung it for me.”

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Posted 1 year ago

No cowboys here 🤠 Just an honest and cost-effective service that gives our customers a breath of fresh air! We don't shy away from communication either, and the proof is in the pudding - our average response time through WhatsApp and Live Chat is only 21 seconds. Lightning speeds should come with lightning support ⚡️ Thanks for the smashing review, Richard. We know you'll enjoy the top speeds without the small print or price increases in the back of your mind 😉 - Team Brillband

Posted 1 year ago

“Absolutely brilliant service”

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Posted 1 year ago

This is exactly what we love to hear 😍 We're consistently at the ready to ensure you get the best experience, from the moment you reach out 💬 and all the way through ⚡️ Welcome to a new way of broadband, Graeme. Thank you for leaving such a great review! - Team Brillband

Posted 1 year ago

“Excellent!”

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Posted 1 year ago

You've summed it up perfectly 😎 We're high-speed broadband made easy and we always have your best interests at heart 🫰 Thanks for sharing your enthusiasm, Robert! - Team Brillband

Posted 1 year ago

“Does what it says on the tin.”

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Posted 1 year ago

Here's the bottom line: we all want services and products that do exactly what they say they will 🥫 We don't aim to provide you with unnecessary frills or confusing jargon - just rapid, reliable, and honest broadband ⚡ Thank you for the review, Ian! - Team Brillband

Posted 1 year ago

“Best service from a broadband company I’ve ever had. Honestly can’t fault Brillband, their customer service is as quick as their broadband. Keep up the good work!”

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Posted 1 year ago

Our top-notch broadband and customer support is a winning combo 🏆 We're dedicated to making broadband simple and easy for everyone whilst setting the bar high for the industry! Thanks for sharing your experience, Jamie. We're happy to have exceeded your expectations 💫 - Team Brillband

Posted 1 year ago

“Brillband's service has been incredible - the internet provided has been stable and 10 times the speed I had before with a more expensive provider. The customer service has also been refreshing, with the team being responsive, attentive and personable.”

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Posted 1 year ago

What a lovely review 😍 Having broadband that's not only faster but also more affordable is a big win! We don't stop there though... Our transparent and active Customer Support team makes a world of difference when you need help. We take a lot of pride in the service that we offer and exceeding peoples' expectations daily 💯 Thank you for sharing your experience with us, Calum! - Team Brillband

Posted 1 year ago

“Amazed at how easy it was! Engineer arrived and gave me a rundown of what was needed, offered to hot spot his phone if I needed it. He ran a cable into my house, took him roughly 25min from start to finish. Left me with instructions how to finish setting up the router although he did offer to do this. Instantly my broadband was roughly 90x faster. Goodbye Sky, it’s been awful! Take the leap and join up today, it’s been hours and I didn’t expect it to be this easy! Thanks!”

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Posted 1 year ago

Thank you so much for sharing your incredible experience, Christopher 🤩 It's always refreshing when things go smoothly, especially with something as essential as broadband. We believe in doing things efficiently and going above and beyond for our customers, so we're pleased to hear that the engineer did just that to get you connected fuss-free! We all could do with reliable and fast internet in our lives, so we appreciate the recommendation. Enjoy your new speedy connection, and here's to smooth surfing ahead! 🏄 - Team Brillband

Posted 1 year ago

“Helpfull and sorted issues quickly. Good communication”

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Posted 1 year ago

Thanks for showing us some love, Graham 🫶 Keep enjoying our lightning broadband service alongside our (equally fast) support when you need it ⚡ This is how customer support should be done and our standards aren't going anywhere! - Team Brillband

Posted 1 year ago

“Good good goodbye”

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Posted 1 year ago

Thank you Abedalsalam, for your wonderful 5-star rating of Brillband! We appreciate your kind words and are pleased you're enjoying your experience with us. Good, good, goodbye!

Posted 1 year ago

“Fantastic service, a quick setup and great speeds for a reasonable price! Even the setup folk with city fibre took special consideration timing the noisy work around my son’s nap. Couldn’t recommend enough 😁”

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Posted 1 year ago

Can't be dealing with a disturbed nap time 😱 We're glad the team were able to be accommodating. Thanks for the review Matthew!

Posted 1 year ago

“The Brillband full fibre system is giving us faster and so far 100% reliable internet access. The clarity of Wi-Fi calls is better now, which is important given the very poor mobile signal at our location.”

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Posted 1 year ago

Better, faster, stronger! Thanks for taking the time to share your experience Adam 🙂

Posted 1 year ago

“Very happy with Brillband! My previous experiences with a major player in the field was a nightmare. Constant problems and incomprehensible communication. Like the 'feel' of Brillband and its excellent customer relations set up.”

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Posted 1 year ago

“Great price for very fast speeds and excellent local customer service who respond very quickly. This is how things should be done.”

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Posted 1 year ago

"This is how things should be done." We couldn't agree more Graham 🙂

Posted 1 year ago

“Excellent service so far. ordering and connection was simple with a very polite courtesy call before the installation date. The connection has been stable and solid since it was installed.”

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Posted 1 year ago

Great to have you with us Richard and thank you for spreading the word.

Posted 1 year ago

“I have been a VM customer for several long years. It was a very expensive and frustrating deal process where I never knew what to expect. The only thing that was certain was that I could expect with 100% certainty another email about the price increase. One day I said enough is enough. I'd rather be without internet than this. And then I found Brillband. I was in such a state of mind that I didn't trust anyone or anything, but I thought, what could be worse than being with VM? I am in! My life changed that day. Installation was easy, customer service was excellent, internet was fast and the price was good. I couldn't believe these people were real, it was so good! Brillband is a decent company, they care about people's online comfort, and they don't bother to raise the price (which I especially appreciate in these terrible times), if you have a problem, they are always there. I love Brillband and unless they change I will never trade them for anyone. Saying yes to them was the best "Internet" decision I've ever made and I don't regret it. It's been a year since I've been with them and they're just as good as day one. And another, one of the most important things for me is that Brillband means freedom. These guys are the real change I've been waiting for for so long. As for protection, the router receives regular updates, scans are a matter of course. I am very glad I found Brillband. Thank you.”

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Posted 1 year ago

I don't we could have asked for a better review Radek! We're all very pleased that you're so happy in joining us. It's about time there was better broadband out there for people, we've all put up with lazy service and sneaking price increases for too long. Thank you for helping us spread the word, better broadband is here.

Posted 1 year ago

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Posted 1 year ago

Jargon proof, fair broadband that simply works. You completely get it Anthony 🙂 Thanks for choosing us and spreading the word.

Posted 1 year ago

“Just told EE rep that knocked on my door that I already have a brilliant broadband and when he heard what is it he couldn't agree more :)”

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Posted 1 year ago

A service so good it silenced a salesperson... unheard of 😂 Thanks for spreading the word Grzegorz, it's appreciated.

Posted 1 year ago

“Having spent many years with TalkTalk and suffering the worst customer service, on numerous occasions, I decided to make the switch to BrillBand and I have never looked back. One speed, one price, no gimmicks. From day one the transition was a piece of cake and I was kept updated during the whole switch process with no noticeable downtime. As for BrillBands customer service, it blows the competition out of the water, real people with a genuine interest in the customer, friendly, reassuring, knowledgeable, and a real local team based in Glasgow not the other side of the world. I would highly recommend BrillBand to anyone.”

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Posted 1 year ago

Love your review Kevin! 🙂 Simple pricing, simple set-up and simple ways to contact us equals more time to do the important stuff in life, that's what it's all about. Thanks for spreading the word about Brillband.

Posted 1 year ago

“Best move I have made after 20years of cable company. Process from ordering to installation was seamless and I now continue to enjoy high speed broadband at a very reasonable price with no buffering. Would definitely recommend the switch to Brillband 👌”

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Posted 1 year ago

That's what we like to hear Tom!🤟 It's time these other providers start caring.

Posted 1 year ago

Brillband is rated 4.8 based on 168 reviews