Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple connection by city fibre, always quick to respond to any queries I have had, all good so far! Wow speeds are so fast!”

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Posted 1 year ago

Need for speed met 🔥💯 Zooming through with our rapid service and having your questions answered pronto – that's what we love to hear! Thank you for this brilliant review, Patricia ⭐️ - Team Brillband

Posted 1 year ago

“I have recently transferred to fibre and chose Brillband as the supplier. The online process was clear and simple. Contacting Brillband is easy via WhatsApp and you get to speak to a real person if required very easily. The installation was undertaken by City Fibre who were polite, tidy and helpful fitting the cable exactly where I requested. So far the connection speeds are very good and much better than before.”

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Posted 1 year ago

Welcome to the Full Fibre revolution, Gavin 🙌 🎉 We're a real game-changer with our speeds, simplicity, and support to ensure that your whole experience is hassle-free! Thank you for sharing your experience. You're the real MVP for giving your internet a turbo boost 😎 - Team Brillband

Posted 1 year ago

“After spending many years with another fibre provider and ever increasing prices for just broadband alone and with the cost of everything else in life going up, I bit the bullet to review what my options were. With having City Fibre available in the street this was the first port of call. After a quick look through providers that were on offer, it was a "no brainer" to go with brillband. Signed up very easily through the website with a date that was just over a week ahead - earlier appointments were available had I been available. New router came with a couple of days of signing up. Engineers came a couple of days ahead of time to do their survey, then on the day of installation gave a call to say they were on the way. Installation was without issue, all done and dusted in less than an hour. Now I have broadband that is less than half the price that I was going to be paying post the April increases with my previous provider, and it is almost 4 times faster than what I was paying for (250Mbs -> 940Mbs). Even better with the eero 6 router is that I can take better control of browsing activity of our youngest and ensure that all of their devices can't browse the internet after bedtime. Broadband shouldn't be expensive, it should be fast and reliable backed by great customer services and so far brillband is ticking the boxes for me.”

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Posted 1 year ago

We're so happy you made the upgrade, Steven! You're absolutely right - broadband shouldn't be breaking the bank. A consistent and reliable service at a lower cost is always a win 🏆 The eero router is a guardian for your home that provides next-level convenience and extra provisions for you and your family so that you can all keep living your best online lives in this day and age 🧑‍💻✨ Welcome to a new and improved experience where a passionate and dedicated team meets lightning-fast broadband ⚡️

Posted 1 year ago

“Good service, helpful, fast Internet connection.”

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Posted 1 year ago

We aim to please 😊 Thanks for the review David, it's appreciated.

Posted 1 year ago

“Had an issue on the second day where we lost service for a few hours although several providers all went down at that time. No issues otherwise and it's been a bonus not having to listen to the kids moaning about losing connection and buffering from our previous provider.”

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Posted 1 year ago

Brilliant broadband equals a happy home 🫶, we're glad to hear it Martin. Sorry about the interruption, it looks like this was out of our hands, thanks for understanding.

Posted 1 year ago

“Excellent speed”

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Posted 1 year ago

Just one of our specialities 😀 Thanks for sharing with us Louise.

Posted 1 year ago

“Excellent speed”

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Posted 1 year ago

Just one of our specialties 😀 Thanks for sharing with us Louise.

Posted 1 year ago

“I would very much like to try the Internet service with your company after installation.”

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Posted 1 year ago

We look forward to having you join us Nawaf 😀

Posted 1 year ago

“Seamless transfer from my previous provider. Came home from work and it had all happened. Speeds have been high”

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Posted 1 year ago

Why shouldn't everything be this easy 😀 Glad to have you with us John.

Posted 1 year ago

“Seamless transfer from my previous provider. Came home from work and it had all happened. Speeds have been high”

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Posted 1 year ago

Why can't everything we so simple 😀 Glad to have you with us John.

Posted 1 year ago

“I qas having issues with my broadband not Dow loading very fast through my ps5. I contacted brillband via Instagram and they quickly got me in contact with the support team. Viv was very friendly and managed to fix my issue in minutes my ammending my settings, brilliant customer service and now great Internet speeds.”

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Posted 1 year ago

Glad we could help Alexander! If you ever need a helping hand we have our team ready to respond and happy to help.

Posted 1 year ago

“Very happy.”

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Posted 1 year ago

Thanks for the review Kevin 😀

Posted 1 year ago

“Great speed. No dropout issues. Customer service has been great.”

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Posted 1 year ago

That's what we like to hear Sam 😉 We're glad you're enjoying your connection.

Posted 1 year ago

“Great service ,”

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Posted 1 year ago

We're chuffed knowing that our service has left a grand lasting impression on you 🤩 We're confident that our ultra-fast broadband and support will continue to impress you day in and day out ⚡️ Thank you for the review, Michael! - Team Brillband

Posted 1 year ago

“Very impressed with Brillband customer service so far. I had questions that I couldn't answered by City Fibre about the install but Birllband were able to help (even though they weren't installing!). Service has run as promised so far without an issue.”

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Posted 1 year ago

Knowledge is power 🧠 🙌 We like to know the ins and outs of what's involved in getting you connected so that our level of support is always kept to a high standard 🫡 We're super pleased to hear that you're enjoying the journey with us so far, and we appreciate your lovely review. Thank you, Chris! - Team Brillband

Posted 1 year ago

“Excellent product and excellent service What more could you ask for thank you very much made me a happy person”

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Posted 1 year ago

It's such a delight to read reviews like yours, John 🌟 Along with our duty of providing you with blazing speeds, we put a lot of emphasis on communication right from the get-go. Mix in our reasonable costs and top-notch support and you've got a provider that's hard to match 🫡 We're happy that you're happy, and it's a pleasure to have you onboard! - Team Brillband

Posted 1 year ago

“The ability to control users and their access level is a plus for me. Though there had been some instability but it's been a good service”

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Posted 1 year ago

You call the shots when it comes to your home broadband settings and security 💥 We know that safety always comes first so we offer a range of customisable features for happier browsing. It's great to hear you're enjoying the extra protection 🛡️ If you'd like us to look into anything, please don't hesitate to get in touch with our Customer Support team who are always keen to help! Thanks for the lovely review, Joseph 🫶 - Team Brillband

Posted 1 year ago

“This review based on the last 2 weeks. Brillband is reliable, consistent and no major issues recorded”

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Posted 1 year ago

Wow! Fab review, Tarig 😍 This is what we're all about - our willingness to assist, dependable service, and lightning speeds for brilliant people like yourself 😎 Thanks for sharing your experience. It's fantastic to hear that you're happy with the shiny, new broadband! - Team Brillband

Posted 1 year ago

“Great ISP, great customer service. Early days but very impressed so far!”

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Posted 1 year ago

We're glad to hear it James! Great to have you with us.

Posted 1 year ago

“Very happy with the service. Viv and lyle kept me updated on my order all the time. Viv did a fantastic job at answering my question I had prior to ordering the service, the post card in the router box was really nice touch too. 5* for both service and customer support.”

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Posted 1 year ago

We believe that great customer experience is a human experience 🙌 It's not all about providing a quality internet service, it's about clear communication too! Whether it be queries, order tracking, network updates (you name it) - we won't leave you in the dark 💡 Thank you for the amazing review, Chris. We truly appreciate it 🌟 - Team Brillband

Posted 1 year ago

Brillband is rated 4.8 based on 168 reviews