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Brillband Reviews

4.8 Rating 116 Reviews

96 %

of reviewers recommend Brillband

Company Reviews

4.8

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always ready to help, and almost never needing to. Simply because their network is that stable and reliable, while also performing that well.”

Posted 7 months ago

Music to our ears Connor! Thank you for your support, every review means a lot to us.

Posted 7 months ago

“Constantly had issues with my Sky broadband service dropping and constantly made excuses like building fabric etc. eventually made the switch to brillband fibre and it’s only been 2 months but the difference is remarkable. The eero app is extremely handy if anything addictive. Brillbands customer service is second to none, any issues has been resolved immediately without any infuriating call centres, pre-programmed voice message or jargon. I would 100% recommend.”

Posted 7 months ago

We're allergic to jargon, brings us out in a rash....😉 Amazing to hear how we stack up to the big guys! thanks for spreading the word John, it means a lot to us.

Posted 7 months ago

“I've been a customer for almost 3 months now and the service has been fantastic. Speeds are as stated and consistent. I've also had to contact customer support once and my experience was great, even though the fault was not theirs Brillband got in contact with Citifibre for me and had everything sorted within 24 hours.”

Posted 7 months ago

Thanks for the review Richard! Glad we could get everything sorted quick sharp 🙂 - Team Brillband

Posted 7 months ago

“I 100% drive for excellent customer service I am passionate about getting the best for what I pay for, if a company sells me something I expect delivery not just on product but service delivery is as if not more important. I was let down through no fault of my own by my previous broadband provider their customer service was not only appauling but was effecting my mental well-being trying to resolve an issue that they created. Being a home worker I rely on good reliable internet access, that in itself is not the be all and end all of what I require, good honest access to customer service is also a priority. Brillband from day one delivered on every aspect of my expectations. 100% delivered on cost, installation, promise and reassurance and they have never ever let me down. I cannot recommend Brillband enough and I do if people ignore my recommendation because ‘never heard of them’ believe me neither had I but I was desperate to go live again and they delivered and continue to deliver. This is an honest review and the content of the review is of my own opinion based on experience and of a satisfied customer.”

Posted 7 months ago

We're definitely like-minded Alexander 😉 service means service. Thanks for taking the time to write your review and spreading the word!

Posted 7 months ago

“Good installation team. 840Mbs down and 940Mbs upload on wired PC. Think supplied erro 6 router can manage 500Mbs on wifi. If you use 2.4G smart devices plugs, lights etc, remember to temporarily disable 5G on erro before trying to set devices up as erro will default to 5G and smart device apps will fail. Erro uses same SSID for 2.4 and 5G wifi. I was with Virginmedia/ntlword for over 20 years before Brillband. 3 x the speed at just over half the price compared to Virginmedia.”

Posted 8 months ago

“I signed up online to brillband and within half an hour they phoned and set up the installation date that suited me once the installation was complete they contacted me again to make sure everything was working as it should be great service from a great company.”

Posted 9 months ago

“Fast reliable internet for a cheap fixed price.”

Posted 9 months ago

“Arrived on time, installed without fuss and no mess left behind. Engineers only left when I’d set up the Eero router satisfactorily.”

Posted 10 months ago

“Really great customer service. Let me out of my contract early after my circumstances changed even though they didn't have to ?”

Posted 10 months ago

“Refreshing change from Virgin media, rang me within one hour of ordering their service to offer installation dates. Sent router within the week and city fibre took less than an hour & a half to run new connection into my property. Downloads speeds varying between 700 to 950 mbps and upload speeds in excess of 650 mbps on LAN means my old virgin broadband, at 250mbps download and only around 25mbps upload is now consigned to history with the excellent price I am now paying Brillband. Wifi running around 250 to 400mbps upload & download though you do need to be running 5G enabled stuff to get those speeds means that it's all good for us. One last thing, so good to be able to speak with local operators who are responsive meaning I no longer have to go through multiple levels of security to speak with an operator. Highly recommended.”

Posted 10 months ago

“No way can I fault BrillBand, the customer service, is second to none, they have the "personal touch", your not a customer to them, your a friend that uses the service. As for folks complaining about the eero routers and speed over WiFi I spoke to eero tech support and they said max WiFi speed was between 500-700Mbps depending on model. WiFi speed depends on soo many things, devices connected, background frequencies, microwaves etc. The ISP cant help with in home speeds, as long as your speed to the router is what the say then thats good, also the speedtests online are rubbish, try running different ones and you will get different results. BrillBand = Awesome.”

Posted 10 months ago

“No way can I fault BrillBand, the customer service, is second to none, they have the "personal touch", your not a customer to them, your a friend that uses the service. As for folks complaining about the eero routers and speed over WiFi I spoke to eero tech support and they said max WiFi speed was between 500-700Mbps depending on model. WiFi speed depends on soo many things, devices connected, background frequencies, microwaves etc. The ISP cant help with in home speeds, as long as your speed to the router is what the say then thats good, also the speedtests online are rubbish, try running different ones and you will get different results. BrillBand = Awesome.”

Posted 10 months ago

“No issues had and signal and strength has been great throughout”

Posted 10 months ago

“Great service”

Posted 11 months ago

“All went as planned. No problems and working well.”

Posted 11 months ago

“The whole brillband experience from start to finish. Was so easy from first contact to setting up had to contact support, and within minutes Vivyan called. Problem sorted. It was me not setting up properly. Oops. Would I recommend brillband. Most definitely. Oh! And it's a Scottish company. Win win...”

Posted 1 year ago

“Faultless, I have absolutely zero issues with Brillband, excellent communications from the day I decided to join. The installation team used were brilliant, efficient and tidied up after themselves. The Eero router works really well, it's amazing going from 50 mbps to over 900mbps. Spoken to customer service once with a question and they responded very promptly. Tremendous service thus far.”

Posted 1 year ago

“very happy with installation and service so far.”

Posted 1 year ago

“The boy that came to install the the Internet was very polite, and friendly.”

Posted 1 year ago

“What can I say after switching from virgin's "1GIG" package really 200MBPS Brillband are hitting me with pretty much the 1gig down and up for a fraction of the price . Not only that Murren is an absolute delight to speak with along with vivyan very helpful staff that goes above and beyond to help you I can't fault the human response you get NO SCRIPTS here. keep up the amazing work Team Brillband ? installation from cityfibre was flawless and quick”

Posted 1 year ago

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Brillband is rated 4.8 based on 116 reviews