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Brillband Reviews

4.8 Rating 116 Reviews

96 %

of reviewers recommend Brillband

Company Reviews

4.8

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great speed. No dropout issues. Customer service has been great.”

Posted 1 month ago

That's what we like to hear Sam 😉 We're glad you're enjoying your connection.

Posted 1 month ago

“Great service ,”

Posted 1 month ago

We're chuffed knowing that our service has left a grand lasting impression on you 🤩 We're confident that our ultra-fast broadband and support will continue to impress you day in and day out ⚡️ Thank you for the review, Michael! - Team Brillband

Posted 1 month ago

“Very impressed with Brillband customer service so far. I had questions that I couldn't answered by City Fibre about the install but Birllband were able to help (even though they weren't installing!). Service has run as promised so far without an issue.”

Posted 1 month ago

Knowledge is power 🧠 🙌 We like to know the ins and outs of what's involved in getting you connected so that our level of support is always kept to a high standard 🫡 We're super pleased to hear that you're enjoying the journey with us so far, and we appreciate your lovely review. Thank you, Chris! - Team Brillband

Posted 1 month ago

“Excellent product and excellent service What more could you ask for thank you very much made me a happy person”

Posted 1 month ago

It's such a delight to read reviews like yours, John 🌟 Along with our duty of providing you with blazing speeds, we put a lot of emphasis on communication right from the get-go. Mix in our reasonable costs and top-notch support and you've got a provider that's hard to match 🫡 We're happy that you're happy, and it's a pleasure to have you onboard! - Team Brillband

Posted 1 month ago

“The ability to control users and their access level is a plus for me. Though there had been some instability but it's been a good service”

Posted 1 month ago

You call the shots when it comes to your home broadband settings and security 💥 We know that safety always comes first so we offer a range of customisable features for happier browsing. It's great to hear you're enjoying the extra protection 🛡️ If you'd like us to look into anything, please don't hesitate to get in touch with our Customer Support team who are always keen to help! Thanks for the lovely review, Joseph 🫶 - Team Brillband

Posted 1 month ago

“This review based on the last 2 weeks. Brillband is reliable, consistent and no major issues recorded”

Posted 1 month ago

Wow! Fab review, Tarig 😍 This is what we're all about - our willingness to assist, dependable service, and lightning speeds for brilliant people like yourself 😎 Thanks for sharing your experience. It's fantastic to hear that you're happy with the shiny, new broadband! - Team Brillband

Posted 1 month ago

“Great ISP, great customer service. Early days but very impressed so far!”

Posted 1 month ago

We're glad to hear it James! Great to have you with us.

Posted 1 month ago

“Very happy with the service. Viv and lyle kept me updated on my order all the time. Viv did a fantastic job at answering my question I had prior to ordering the service, the post card in the router box was really nice touch too. 5* for both service and customer support.”

Posted 1 month ago

We believe that great customer experience is a human experience 🙌 It's not all about providing a quality internet service, it's about clear communication too! Whether it be queries, order tracking, network updates (you name it) - we won't leave you in the dark 💡 Thank you for the amazing review, Chris. We truly appreciate it 🌟 - Team Brillband

Posted 1 month ago

“Good, but don't have static IP.”

Posted 1 month ago

Spot on Bartlomiej 😀 Static IP is not something that we offer. We try to make that clear in our FAQs, thank you for the feedback.

Posted 1 month ago

“Fantastic service so far, was sceptical about customer service but again so far so good. I find the WhatsApp communication much easier than being on hold for an eternity then getting through to someone who doesn't have a clue in a different country. No CPI price rises swung it for me.”

Posted 1 month ago

No cowboys here 🤠 Just an honest and cost-effective service that gives our customers a breath of fresh air! We don't shy away from communication either, and the proof is in the pudding - our average response time through WhatsApp and Live Chat is only 21 seconds. Lightning speeds should come with lightning support ⚡️ Thanks for the smashing review, Richard. We know you'll enjoy the top speeds without the small print or price increases in the back of your mind 😉 - Team Brillband

Posted 1 month ago

“Absolutely brilliant service”

Posted 1 month ago

This is exactly what we love to hear 😍 We're consistently at the ready to ensure you get the best experience, from the moment you reach out 💬 and all the way through ⚡️ Welcome to a new way of broadband, Graeme. Thank you for leaving such a great review! - Team Brillband

Posted 1 month ago

“Excellent!”

Posted 1 month ago

You've summed it up perfectly 😎 We're high-speed broadband made easy and we always have your best interests at heart 🫰 Thanks for sharing your enthusiasm, Robert! - Team Brillband

Posted 1 month ago

“Does what it says on the tin.”

Posted 2 months ago

Here's the bottom line: we all want services and products that do exactly what they say they will 🥫 We don't aim to provide you with unnecessary frills or confusing jargon - just rapid, reliable, and honest broadband ⚡ Thank you for the review, Ian! - Team Brillband

Posted 2 months ago

“Best service from a broadband company I’ve ever had. Honestly can’t fault Brillband, their customer service is as quick as their broadband. Keep up the good work!”

Posted 2 months ago

Our top-notch broadband and customer support is a winning combo 🏆 We're dedicated to making broadband simple and easy for everyone whilst setting the bar high for the industry! Thanks for sharing your experience, Jamie. We're happy to have exceeded your expectations 💫 - Team Brillband

Posted 2 months ago

“Brillband's service has been incredible - the internet provided has been stable and 10 times the speed I had before with a more expensive provider. The customer service has also been refreshing, with the team being responsive, attentive and personable.”

Posted 2 months ago

What a lovely review 😍 Having broadband that's not only faster but also more affordable is a big win! We don't stop there though... Our transparent and active Customer Support team makes a world of difference when you need help. We take a lot of pride in the service that we offer and exceeding peoples' expectations daily 💯 Thank you for sharing your experience with us, Calum! - Team Brillband

Posted 2 months ago

“Amazed at how easy it was! Engineer arrived and gave me a rundown of what was needed, offered to hot spot his phone if I needed it. He ran a cable into my house, took him roughly 25min from start to finish. Left me with instructions how to finish setting up the router although he did offer to do this. Instantly my broadband was roughly 90x faster. Goodbye Sky, it’s been awful! Take the leap and join up today, it’s been hours and I didn’t expect it to be this easy! Thanks!”

Posted 3 months ago

Thank you so much for sharing your incredible experience, Christopher 🤩 It's always refreshing when things go smoothly, especially with something as essential as broadband. We believe in doing things efficiently and going above and beyond for our customers, so we're pleased to hear that the engineer did just that to get you connected fuss-free! We all could do with reliable and fast internet in our lives, so we appreciate the recommendation. Enjoy your new speedy connection, and here's to smooth surfing ahead! 🏄 - Team Brillband

Posted 2 months ago

“Helpfull and sorted issues quickly. Good communication”

Posted 4 months ago

Thanks for showing us some love, Graham 🫶 Keep enjoying our lightning broadband service alongside our (equally fast) support when you need it ⚡ This is how customer support should be done and our standards aren't going anywhere! - Team Brillband

Posted 3 months ago

“Good good goodbye”

Posted 4 months ago

Thank you Abedalsalam, for your wonderful 5-star rating of Brillband! We appreciate your kind words and are pleased you're enjoying your experience with us. Good, good, goodbye!

Posted 4 months ago

“Fantastic service, a quick setup and great speeds for a reasonable price! Even the setup folk with city fibre took special consideration timing the noisy work around my son’s nap. Couldn’t recommend enough 😁”

Posted 4 months ago

Can't be dealing with a disturbed nap time 😱 We're glad the team were able to be accommodating. Thanks for the review Matthew!

Posted 4 months ago

“The Brillband full fibre system is giving us faster and so far 100% reliable internet access. The clarity of Wi-Fi calls is better now, which is important given the very poor mobile signal at our location.”

Posted 4 months ago

Better, faster, stronger! Thanks for taking the time to share your experience Adam 🙂

Posted 4 months ago

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Brillband is rated 4.8 based on 116 reviews