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Brillband Reviews

4.8 Rating 117 Reviews

96 %

of reviewers recommend Brillband

Company Reviews

4.8

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Brillband full fibre system is giving us faster and so far 100% reliable internet access. The clarity of Wi-Fi calls is better now, which is important given the very poor mobile signal at our location.”

Posted 4 months ago

Better, faster, stronger! Thanks for taking the time to share your experience Adam 🙂

Posted 4 months ago

“Very happy with Brillband! My previous experiences with a major player in the field was a nightmare. Constant problems and incomprehensible communication. Like the 'feel' of Brillband and its excellent customer relations set up.”

Posted 4 months ago

“Great price for very fast speeds and excellent local customer service who respond very quickly. This is how things should be done.”

Posted 4 months ago

"This is how things should be done." We couldn't agree more Graham 🙂

Posted 4 months ago

“Excellent service so far. ordering and connection was simple with a very polite courtesy call before the installation date. The connection has been stable and solid since it was installed.”

Posted 5 months ago

Great to have you with us Richard and thank you for spreading the word.

Posted 5 months ago

“I have been a VM customer for several long years. It was a very expensive and frustrating deal process where I never knew what to expect. The only thing that was certain was that I could expect with 100% certainty another email about the price increase. One day I said enough is enough. I'd rather be without internet than this. And then I found Brillband. I was in such a state of mind that I didn't trust anyone or anything, but I thought, what could be worse than being with VM? I am in! My life changed that day. Installation was easy, customer service was excellent, internet was fast and the price was good. I couldn't believe these people were real, it was so good! Brillband is a decent company, they care about people's online comfort, and they don't bother to raise the price (which I especially appreciate in these terrible times), if you have a problem, they are always there. I love Brillband and unless they change I will never trade them for anyone. Saying yes to them was the best "Internet" decision I've ever made and I don't regret it. It's been a year since I've been with them and they're just as good as day one. And another, one of the most important things for me is that Brillband means freedom. These guys are the real change I've been waiting for for so long. As for protection, the router receives regular updates, scans are a matter of course. I am very glad I found Brillband. Thank you.”

Posted 5 months ago

I don't we could have asked for a better review Radek! We're all very pleased that you're so happy in joining us. It's about time there was better broadband out there for people, we've all put up with lazy service and sneaking price increases for too long. Thank you for helping us spread the word, better broadband is here.

Posted 5 months ago

“Very happy with Brillband! My previous experiences with a major player in the field was a nightmare. Constant problems and incomprehensible communication. Like the 'feel' of Brillband and its excellent customer relations set up.”

Posted 5 months ago

Jargon proof, fair broadband that simply works. You completely get it Anthony 🙂 Thanks for choosing us and spreading the word.

Posted 5 months ago

“Just told EE rep that knocked on my door that I already have a brilliant broadband and when he heard what is it he couldn't agree more :)”

Posted 5 months ago

A service so good it silenced a salesperson... unheard of 😂 Thanks for spreading the word Grzegorz, it's appreciated.

Posted 5 months ago

“Having spent many years with TalkTalk and suffering the worst customer service, on numerous occasions, I decided to make the switch to BrillBand and I have never looked back. One speed, one price, no gimmicks. From day one the transition was a piece of cake and I was kept updated during the whole switch process with no noticeable downtime. As for BrillBands customer service, it blows the competition out of the water, real people with a genuine interest in the customer, friendly, reassuring, knowledgeable, and a real local team based in Glasgow not the other side of the world. I would highly recommend BrillBand to anyone.”

Posted 5 months ago

Love your review Kevin! 🙂 Simple pricing, simple set-up and simple ways to contact us equals more time to do the important stuff in life, that's what it's all about. Thanks for spreading the word about Brillband.

Posted 5 months ago

“Best move I have made after 20years of cable company. Process from ordering to installation was seamless and I now continue to enjoy high speed broadband at a very reasonable price with no buffering. Would definitely recommend the switch to Brillband 👌”

Posted 5 months ago

That's what we like to hear Tom!🤟 It's time these other providers start caring.

Posted 5 months ago

“Brillband service was initially good. But now after a month the service quality has been dropping. The network speed has not been that great, slowness, frequent disconnection, and will have to rely on customer's mobile data. I would request Brillband to please address the network speed issues as early as possible.”

Posted 5 months ago

Thanks for flagging this Vani, speed issues and dropouts shouldn't be the case. Our customer support team are going to reach out to you.

Posted 5 months ago

“Brill and is very affordable for the speeds offered and it is very reliable too. The customer service offered is second to none. However for the cheap price there are compromises, and in this case it's the use of cgnat. This means your public IP isn't exclusively yours and other people use it also. Some websites will think you're behind a VPN and block you, others will challenge you with 2FA requests or captcha challenges. It's not possible to get a static IP. If you know this ahead of time it's fine, but I suspect we'll be moving to a more expensive provider at the end of our minimum term.”

Posted 5 months ago

Thanks for the write-up Nick, it's greatly appreciated 🙂 You'll be pleased to know that we've made some changes recently that will greatly improve the issues with CGNAT you've mentioned. Our customer support team will message you today.

Posted 5 months ago

“Really pleased with performance and customer support.”

Posted 5 months ago

You're making us blush Janet 🤭

Posted 5 months ago

“Service reliable, but router is absolutely terrible - basic eero device. I can barely get WiFi outside the room the router’s in. Had to disconnect it, and use my previous Asus Mesh gear instead. Getting around 300Mbps from a 900Mbps contract, so not great. Tech support haven’t helped much, just blamed design of the building for blocking signal.”

Posted 5 months ago

The speed used by particular devices such as laptops, phones, tv's, etc can be less than 900Mbps if your device is not able to process the full speed and can also be impacted by the building material surrounding the router, similar to how your mobile signal weakens in certain rooms. However, the router we provide is capable of more than our maximum speed and matches or is more powerful than the one used by all other major broadband providers in the UK.

Posted 5 months ago

“Customer service = great, quick to respond & very helpful. Speed & reliability = superb, couldn't ask for faster speeds & both the service & eero6 router haven't let me down yet. Remote access = letdown, I have a nas drive that I can no longer connect to remotely as they cannot do port forwarding. I highly reccomend Brillband, so long as you don't need remote access to your drives, if that's a must have, you'll need to look elsewhere.”

Posted 5 months ago

Thanks for the write-up Mark 😀 we appreciate it and it's welcome information about port forwarding, it's important that people know what to expect.

Posted 5 months ago

“Great customer service and communication from first inquiry till completion of order Great service and great product 20/20”

Posted 5 months ago

Thanks for the review Peter! Glad you're enjoying your new connection 🚀

Posted 5 months ago

“Customer service always very quick to reply, very helpful”

Posted 6 months ago

🏎️💨💨💨..... Thanks for the support Mark, it's appreciated.

Posted 5 months ago

“Seamless transfer from my old supplier. All good, fast service. No issues so far.”

Posted 6 months ago

And ever! Hopefully 🙂 Thanks for sharing your experience Craig.

Posted 5 months ago

“Very good”

Posted 6 months ago

😙 Thanks John.

Posted 5 months ago

“As an isp brillband have been top notch. Easy to get hold of, prompt attention from a friendly knowledgeable bunch. Now for the product. It’s one of the best in the business and all at a great price point. Highly recommended.”

Posted 6 months ago

Thanks for the review Paul! Well put 🙂

Posted 5 months ago

“After living through disruption with road works for months, and erratic service from our previous broadband supplier, we signed up with CityFibre, to be emailed as soon as the new full fibre broadband became available at out postcode. As soon as we got the email, we had a look at the five different broadband providers, and decided to go with Brillband for a number of reasons : they are local, have had good reviews in the major Scottish newspapers, offer an innovative service without unnecessary add-ons like television and landline telephone, and are focussed on a single 900Mbps package at £35.00 a month. We are not interested in slower packages, so this is ideal. The CityFibre installation team came two weeks after we placed the order, and were very efficient, made no mess, and had us up and running running very quickly. We were impressed with the faster download speeds very quickly, and upload speeds have increased by a factor of ten. As can be expected, with wireless broadband there can be areas of the house far from the router where speeds get a bit slower. I contacted Brillband Support for advice about this as my study and desktop computer are in the only area of slower reception - though still faster than my previous broadband. They gave me good advice, so I bought an additional eero 6 from Amazon and installed this next to my computer, and have a direct ethernet connection between the two. It only needed plugging in and a simple setup using the eero app, and we are now getting a very fast speed everywhere. This is of course what the eero mesh system is designed to do. To sum up, everything is running well, we are getting much faster response from all our devices, and paying less every month, after our previous supplier raised their prices again. We are very pleased with the Brillband service, and have recommended them to family members, one of whom has already signed up.”

Posted 7 months ago

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Brillband is rated 4.8 based on 117 reviews