Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So so easy to change over to Brillband keep fully informed all the way broad speed 900 as they said it would be. In whole very pleased nd fully recommend them.”

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Posted 1 year ago

We make moving over to us a breeze! Our speeds and support are like clockwork, just the way it should be 🕓 Thanks for the shoutout, John. Keep surfing that high-speed wave! 🏄🌟 - Team Brillband

Posted 1 year ago

“I have been with Brillband for over a year now, and have just renewed for another 2 years. The service is excellent, internet as utility. And the staff are excellent too, easily contactable, and always happy to help. Highly recommended.”

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Posted 1 year ago

Congrats on locking in the brilliance for another two years! 🔒💥 We don't want to be like any other broadband provider out there. We focus on giving a stellar service at all times - no ifs or buts 🫡 Thanks for the recommendation, Jason. We're excited to keep providing you with top-tier internet that you'll continue to enjoy 🌟 - Team Brillband

Posted 1 year ago

“Fantastic fast speeds”

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Posted 1 year ago

Welcome to the fast lane 🏎️✨ Thanks a bunch for the awesome review, Ryan. Enjoy the seamless browsing! 🌐 - Team Brillband

Posted 1 year ago

“Once again I must say I'm loving it so much value for money with brillband than virgin media”

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Posted 1 year ago

We deliver big time on value and performance and we're so glad you made the switch 💯 Enjoy the upgraded service and sweet savings. Thanks for all those stars, Robert! 😎⭐️ - Team Brillband

Posted 1 year ago

“So far so good, excellent speeds both wired and wireless, I have contacted customer services via WhatsApp several times and had a response within 10 to 15 minutes. Also, the eero 6 makes a difference with WiFi speeds and also no drop outs.”

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Posted 1 year ago

All systems are go from the first contact to ensure you get the very best broadband experience 🚀 Our service is a game changer for stable speeds in your home and we're always there to lend a helping hand whenever you need it 🤝 Glad to hear everything's running smoothly, Mark. Thanks for the amazing review and keep enjoying those excellent speeds! 📶✨ - Team Brillband

Posted 1 year ago

“Great broadband provider, just a shame they didn't offer me a renewal deal when their network is all meant to be one price”

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Posted 1 year ago

We're super happy to see you renew with us as that means we can keep on providing you a quality service whilst keeping the price completely fixed throughout the entire contract 📌 We like to keep things fair and simple for everyone so, whilst we don't offer different retention prices or freebies, we guarantee an experience that's honest and plain sailing. No more worrying about yearly price increases or waiting forever to speak to someone 👋 Thanks for sharing those stars, Grant! 🌟 - Team Brillband

Posted 1 year ago

“Took a while to get the connection weighted on but that was 100% gigaclears fault. Customer server from these guys is second to none. Withn 60 seconds you get a response via WhatsApp. English support, can’t fault anything!”

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Posted 1 year ago

It's fantastic to hear about your experience, Jack 😍 Quick and efficient customer support makes all the difference, doesn't it? We're not shy - if you ever need to get in touch then you can email, call, live chat, or WhatsApp us 🤙 Thanks a bunch for this amazing review! - Team Brillband

Posted 1 year ago

“It's fast amd cheap but I'll have to wait and watch to see if and good it only been a couple off days”

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Posted 1 year ago

It's still early days but we have no intention of slowing down on our commitment to provide fantastic broadband to the masses, where the speeds are super fast and the price is competitive (and fixed 👀) Thanks for leaving a fab review, Jalpesh! 🤩 - Team Brillband

Posted 1 year ago

“Still early days but so far no issues much better than my last provider but time will tell.”

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Posted 1 year ago

We'll continue to impress, Leonard 🫡 You can count on our reliable service and devoted team to stand out from the crowd! Thanks for the review 🌟 - Team Brillband

Posted 1 year ago

“So far Brillband has been extremely good I’ve only been a customer for a couple of weeks.”

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Posted 1 year ago

We aim to please and always will 🙂 Thanks for sharing your experience Rob.

Posted 1 year ago

“Amazing company the internet speeds are unreal so fast one happy customer that’s for sure.”

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Posted 1 year ago

Shari-Louise, if you're happy we're happy 🙂 Awesome to have you with us.

Posted 1 year ago

“Fast and reliable connection and a fair price, all I needed! Thanks Brillband!”

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Posted 1 year ago

More than welcome Yasser! The type of service everyone deserves 🙂

Posted 1 year ago

“Start to finish it’s been a good experience.”

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Posted 1 year ago

We're with you all the way 😉

Posted 1 year ago

“Good, stable so far.”

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Posted 1 year ago

Thanks Izabella! That's what we like to see 🙂

Posted 1 year ago

“Doesn't reach outside the building from the other side of where the router is situated”

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Posted 1 year ago

Hey Kevin, our support team will have reached out to you yesterday with some advice on making the most of your WiFi. There are lots of things we can recommend to improve how far your WiFi will reach 🙂

Posted 1 year ago

“So much better than my previous BT broadband, had to buy an extender unit to increase coverage and it took a bit of moving the router and extender around the house to get the best covage, but now have it just about perfect.”

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Posted 1 year ago

You get it Steven 🙂 thanks for sharing your experience. Welcome to broadband done better.

Posted 1 year ago

“As expected 👏 10/10”

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Posted 1 year ago

🍾 When companies put honesty and fairness first.

Posted 1 year ago

“So far so good family seem happy with the download speed”

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Posted 1 year ago

Thanks for the review, Peter! We're thrilled to hear the whole squad are giving a big thumbs up 👍 🌟 There's no cap to our super-fast broadband so there's plenty of streaming, gaming, and browsing to go around 🚀 - Team Brillband

Posted 1 year ago

“Installation done very efficiently”

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Posted 1 year ago

Kudos to our installation partners 🤩 A seamless setup paves the way for our speedy broadband and we're chuffed to hear you're happy with how everything went 🙌 Thanks for sharing your experience, Richard! - Team Brillband

Posted 1 year ago

“Simple connection by city fibre, always quick to respond to any queries I have had, all good so far! Wow speeds are so fast!”

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Posted 1 year ago

Fast 🏎️, simple ☑️ and supportive 🫶 Thanks Patricia!

Posted 1 year ago

Brillband is rated 4.8 based on 168 reviews