Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

“Really great customer service. Let me out of my contract early after my circumstances changed even though they didn't have to ?”

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Posted 1 year ago

“Refreshing change from Virgin media, rang me within one hour of ordering their service to offer installation dates. Sent router within the week and city fibre took less than an hour & a half to run new connection into my property. Downloads speeds varying between 700 to 950 mbps and upload speeds in excess of 650 mbps on LAN means my old virgin broadband, at 250mbps download and only around 25mbps upload is now consigned to history with the excellent price I am now paying Brillband. Wifi running around 250 to 400mbps upload & download though you do need to be running 5G enabled stuff to get those speeds means that it's all good for us. One last thing, so good to be able to speak with local operators who are responsive meaning I no longer have to go through multiple levels of security to speak with an operator. Highly recommended.”

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Posted 1 year ago

“No way can I fault BrillBand, the customer service, is second to none, they have the "personal touch", your not a customer to them, your a friend that uses the service. As for folks complaining about the eero routers and speed over WiFi I spoke to eero tech support and they said max WiFi speed was between 500-700Mbps depending on model. WiFi speed depends on soo many things, devices connected, background frequencies, microwaves etc. The ISP cant help with in home speeds, as long as your speed to the router is what the say then thats good, also the speedtests online are rubbish, try running different ones and you will get different results. BrillBand = Awesome.”

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Posted 1 year ago

“No way can I fault BrillBand, the customer service, is second to none, they have the "personal touch", your not a customer to them, your a friend that uses the service. As for folks complaining about the eero routers and speed over WiFi I spoke to eero tech support and they said max WiFi speed was between 500-700Mbps depending on model. WiFi speed depends on soo many things, devices connected, background frequencies, microwaves etc. The ISP cant help with in home speeds, as long as your speed to the router is what the say then thats good, also the speedtests online are rubbish, try running different ones and you will get different results. BrillBand = Awesome.”

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Posted 1 year ago

“No issues had and signal and strength has been great throughout”

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Posted 1 year ago

“Great service”

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Posted 2 years ago

“All went as planned. No problems and working well.”

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Posted 2 years ago

“The whole brillband experience from start to finish. Was so easy from first contact to setting up had to contact support, and within minutes Vivyan called. Problem sorted. It was me not setting up properly. Oops. Would I recommend brillband. Most definitely. Oh! And it's a Scottish company. Win win...”

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Posted 2 years ago

“Faultless, I have absolutely zero issues with Brillband, excellent communications from the day I decided to join. The installation team used were brilliant, efficient and tidied up after themselves. The Eero router works really well, it's amazing going from 50 mbps to over 900mbps. Spoken to customer service once with a question and they responded very promptly. Tremendous service thus far.”

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Posted 2 years ago

“very happy with installation and service so far.”

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Posted 2 years ago

“The boy that came to install the the Internet was very polite, and friendly.”

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Posted 2 years ago

“What can I say after switching from virgin's "1GIG" package really 200MBPS Brillband are hitting me with pretty much the 1gig down and up for a fraction of the price . Not only that Murren is an absolute delight to speak with along with vivyan very helpful staff that goes above and beyond to help you I can't fault the human response you get NO SCRIPTS here. keep up the amazing work Team Brillband ? installation from cityfibre was flawless and quick”

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Posted 2 years ago

“Wonderful to easily speak to a human in the vicinity about it! Great servicenso far. Reasonable price.”

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Posted 2 years ago

“We’ve been with Brillband for a few months now. We needed to buy an eero booster for upstairs (didn’t need any booster with non fibre provider). It’s worked perfectly since. Customer service is great & their Scottish, what’s not to love”

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Posted 2 years ago

“Great value for money and speed”

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Posted 2 years ago

“Full fibre installed 17/4; 4 days later down over two consecutive days, the second day lasting from lunctime until the fix the following day. 1st day outage lasted a couple of hours; 2nd day outage didn't recover. Contacted Brillband who raised a request for City Fibre engineer to visit for following day. Supposed to be a morning slot but didn't arrive until 3pm). Engineers fixed issue which related to the original installation. Vivyan at Brillband did keep me advised with regular calls when I raised the issue of the 2nd outage to try and fix and the following day of the engineers visit. And Duncan (CEO) follwoed that up with a call to apologise for lack of service over previous 2 days. Thank you to you both. Since the fix/repair, broadband has been great. Purchased a couple of Eero extenders to improve coverage (and replace my previous mesh system) and now have good coverage in all rooms. After a rocky start (which I acknowledge wasn't Brillbands fault) it's all systems go. (Review updated from original, which was typed in frustration at lack of service).”

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Posted 2 years ago

“Full fibre installed 17/4; 4 days later down over two consecutive days, the second day lasting from lunctime until the fix the following day. 1st day outage lasted a couple of hours; 2nd day outage didn't recover. Contacted Brillband who raised a request for City Fibre engineer to visit for following day. Supposed to be a morning slot but didn't arrive until 3pm). Engineers fixed issue which related to the original installation. Vivyan at Brillband did keep me advised with regular calls when I raised the issue of the 2nd outage to try and fix and the following day of the engineers visit. And Duncan (CEO) follwoed that up with a call to apologise for lack of service over previous 2 days. Thank you to you both. Since the fix/repair, broadband has been great. Purchased a couple of Eero extenders to improve coverage (and replace my previous mesh system) and now have good coverage in all rooms. After a rocky start (which I acknowledge wasn't Brillbands fault) it's all systems go. (Review updated from original, which was typed in frustration at lack of service).”

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Posted 2 years ago

“The most responsive customer service from any broadband provider I've ever had! 10/10”

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Posted 2 years ago

“My experience after 2 months is stable, fast internet, no annoying messages from the provider, no internet outages, excellent and easily accessible communication, and good price. It is the best decision I have made regarding the choice of internet provider in the last 6 years. To all those who hesitate, I say that Brillband is a good decision.”

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Posted 2 years ago

“A Great company which has provided Internet with zero fuss or problems, looking forward to multiple years of service.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Brillband Reviews