Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speeds – Great – 940 Mbps Down and Up Installation by CityFibre – No issues Supplied router – Standard Eero 6 – OK as a standalone router, but if Mesh is required, it is only rated for up to 500 Mbps We need a Mesh system due to Wi-Fi dead-zones in our property, where we have various Smart Plugs/Devices that are inaccessible. Not including the Eero 6, we tried 5 different mesh systems, and only 1 works on the Brillband service. We had a lot of back and forth via email with customer service trying to get one to work, eventually leading to a call from their technical team. They blamed the third party hardware, something about issues when the DNS is all the same digits (like a certain well known search engines 8.8.8.8 which they use). They were adamant that the standard Eero 6 is fine for a Gigabit service when used as a router, but do acknowledge that as the Eero 6 does not support Ethernet back-haul during mesh use, it will affect the Wi-Fi speeds and be only suitable for up to 500 Mbps. As we were within the cooling-off period, we were going to cancel, but once we found a system that works for us, we changed our mind, and will stay.”

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Posted 2 years ago

“Installation was smooth. Internet is fast. Very happy”

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Posted 2 years ago

“Fantastic customer service, I was one of the first people to join up, I also left due to a fault on my end but got that sorted and the customer service was fantastic. The staff will go out of their way to make sure you have the best service. If you can get them installed, DO IT!”

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Posted 2 years ago

“Felt like I took a bit of a risk going with a brand new company I knew very little about, but I’m so glad I did. The value for money here can’t be matched. I’ve been in touch with the customer support a couple of times now, and each time has been a breeze. Extremely attentive and fast to respond to questions/queries. Get ready to subconsciously adopt the brand’s use of emojis ??. Speeds are brill(band). And the guys from CityFibre who did the install were great too. A month in and I have no complaints whatsoever. I hope this helps put your mind at ease ?”

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Posted 2 years ago

“I joined Brillband in December 2022. After joining online I was contacted very soon after by a real person to arrange the install of full fibre, and to confirm details. Really nice to be contacted by a real person. Brillband kept me well informed of the progress of my order, and provided information on what to expect on the install day. Engineers arrived when I was advised, and they completed the install without issue. The engineers were very helpful, and explained what they were doing. They confirmed everything with me before starting any work. The full fibre service itself is excellent. The Brillband service was working as soon as the engineers completed their work. Compared to my previous provider, the speeds both up, and down are bonkers! 900MB download, and 900MB upload for less than I was paying previously. Very happy with all aspects of the service so far, Brillband have been brill!”

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Posted 2 years ago

“Does what it says on the tin good service.”

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Posted 2 years ago

“My old broadband provider stopped my service early but BRILLBAND came out same day and personally delivered my router and set it all up for me. Amazing service!”

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Posted 2 years ago

“Excellent customer service Full bandwidth both download and upload 900mbps at low cost. No hidden fees or downloads limitations. Brillband Website designed very simple and straightforward.”

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Posted 2 years ago

Brillband is rated 4.8 based on 168 reviews