I ordered a battery charger and twin battery pack showing 'in stock' and paid online. over a week later had still not received the item. Phoned Josh in sales to be told that they didn't know when they'd be getting the delivery in. Asked why it showed as 'in stock' or why no email to inform me that they didn't have the items. He couldn't have seemed less interested if he'd tried! Total lack of customer service. Next day I received an email saying that there had been a mix up moving stock from one site to the next and that the item was not in stock. Looked online today ( a week later to see both items I'd ordered are still on their website and showing in stock (one of the items has increased in price too - so the site has been updated!). Total garbage customer experience and will be using LCE or Jessops in future (I'm happy to pay a small premium to get good service).