The special assistance team were fab , I arrived at 5.30 on 24 th September. , I didn’t get the lady’s name on the desk , her husband is from Newcastle, ( narrows it down) Richard who took me to the departo lounge , was very friendly and helpful, putting me at ease. Malek took me to the plane ,,also an extremely helpful and friendly person. Security personnel, were fine , obviously you don’t have much interaction with them when passing through, but I found them extremely polite and professional, sometimes I think it’s about attitude when you’re travelling,, and maybe take it out on the staff, who have obviously to check that the luggage has no suspicious objects in. Thank you Bristol Airport.