“Bristol airport website is incorrectly showing today’s Dubrovnik flight as being on schedule wher the google flight app is showing the delayed departure and arrival times. The airport very rarely gets things right.”
“Worst airport ever. Crowded departure space, if any fire or incident occurred there is no way out so not only a nightmare experience but potentially very dangerous. The under pressure and unfriendly staff doesn't help. The place is always under construction and the walks to get anywhere are ridiculous with luggage. Signposting is basically a work of fiction! The whole experience is just awful and if I could give a negative star i would”
“Everything
Assisted shocking !
No seats at assisted all full
Staff overwhelmed by volume of customers
Too far to walk
No staff watching out for Assisyed trying to alight busses, I was pushed by a man and I have reduced visibility, he ignored my white stick
I was shocked and do were other people who witnessed it !”
“This was our second time using Bristol airport. Neither time was a happy experience, sadly. The first time we were stung £8 for a two minute pickup, while my husband waited for our luggage and I went to get the car. This left a very unpleasant taste in our mouths and felt like a complete rip off!
This time - whilst we managed to avoid the daylight robbery of the pickup parking - we found the seating in the airport woefully inadequate, with more than a few passengers sitting on the floor as they waited for their departures. In addition, the food and drink is extortionate. And throughout the airport there are signs asking passengers to be patient while the refurbishment continues. One can't help but feel that the tolerance and cooperation is one-sided! It always feels like you're being ripped off when you use Bristol airport.”
“They make the whole of the flying experience awful; staff are shouty; food on offer is awful and they may you use a lot of snaking to get to through any line for anything truly hideous.”
“Lost the A4 bus and had tonwait abother hour. We were stuck in the plane for 20min. Stairs brought to the front of the plane were not safe to use, so all plane used 1 exit. WELL DONE BRISTOL AIRPORT!”
“Not enough seating for passengers wanting food or drinks prior to flights (early morning experience) Too many flights leaving at the same time. Just not big enough anymore.”
“Still rubbish!
Shoe scanners still pass one shoe then question the second.
Now larger items of liquid are allowed and not bringing in revenue they are randomly testing smaller items
This time my wifes Elizabeth Grant face serum failed a random explosive test!!
Lucky escape; and for £10 they will carefully store it for a few days and she can pick it back up on the way home.
Didnt test a £2 deodorant; just randomly the expensive stuff.”
“Oh dear Bristol Airport. Still not prioritising customer experience. Landing late at night and still a combination of bus and 15 minute walk to baggage reclaim. Says it all that the baggage was already on the conveyor belt before passengers had turned up in reclaim. The work that is taking place just seems to compound the underlying problem. Money first passengers somewhere in the distance - just like the aeroplanes on boarding.”
“Poor access for disabled.
My son and I had to carry my grandson up and down stairs in his wheelchair as there were no lift facilities available at departure and arrival gate.
Thought disabled had equal rights now???”
“DO NOT PARK IN SILVER ZONE. Just had my car battery run flat again in Silver Zone Parking. Last time they spiked the ECB with the jump start on a different car and cost my a fortune at the garage. I swore to never park here again but my wife took the risk. They drive the cars offsite and do whatever they fancy. No doubt a bit of joy riding around a field and maybe some fuel syphoning. Bristol Airport is the worst rip-off airport in the UK - £8.50 to drop off now. Seeking compensation.”
“Overpriced drop off and car park charges and the rudest security staff. Also rip off fast track. We paid for this and the only difference was we were given a different entrance to the security scanners. We used the same ones as non paying passengers, queuing for the trays then took over 10 minutes to return my husband’s shoes (and he told them he was disabled too). Complaints service pathetic with customer mis-services telling me this is still fast track even though we couldn’t use fast track services mysteriously ‘due to operational reasons’. No refund. Don’t use fast track as it is a con”
“Despite the alterations taking place, Silver Zone parking was efficient. The airport experience outbound worked well and there were a range of good facilities on offer. We had a ramp onto the plane which was welcomed. Unfortunately on arrival back at Bristol Airport it was the same old story of multiple staircases. Given the increase in people taking cabin bags rather than hold luggage, and a range of mobility needs, then stairs / steps need to be avoided. I would like to see Bristol Airport making the arrival experience more accessible by reconfiguring the airport to include flat surfaces / ramps and no steps.”
“Pitiful transport links, forcing you to arrive by car. Currently undergoing construction, with a poorly thought out road layout and signage. Drop & Go is extortion at £10 for 10 mins. Best avoided, use Heathrow.”
“Although this incident occurred on 27 May 2022, I am posting this review now to share my experience and raise awareness.
After returning to Bristol Airport from Germany, I passed through passport control and began walking toward the exit. Suddenly, I was abruptly stopped by police officers. Their approach felt staged — appearing concerned while in reality detaining me without any clear reason.
The officers asked questions that were inconsistent, illogical, and unrelated to travel or security. Their explanations changed multiple times, and none had any connection to my journey. I had only travelled within Europe — there was no lawful or logical reason for the stop. The experience strongly suggested I was singled out based on assumptions about my background rather than any real evidence.
This encounter was distressing, humiliating, and caused me to almost miss my onward transport. It left me anxious and deeply concerned about how people are treated at airports.
I filed a formal complaint with Avon and Somerset Police, but the follow-up was disappointing. Despite an initial call from a senior officer, my messages were never returned, and the eventual explanation months later referenced “training” for questioning passengers who have travelled near conflict regions — which did not apply to me. This suggests that such training may encourage officers to make assumptions about passengers based on appearance or background rather than behaviour.
While I understand the importance of airport security, this approach creates harm, undermines trust, and appears to institutionalise bias. People should never be made to feel suspicious or treated differently because of where they were born or how they look.
I urge Bristol Airport and Avon and Somerset Police to review their procedures and training to ensure all passengers are treated fairly, respectfully, and based on actual evidence. Experiences like this should not happen to anyone else.”
