“Paid nearly £300 for meet and greet. On my return the car's wheels, tyres, both sides of the car and the footwell were covered in mud. Complained to the lady at the booth, not interested at all, another lady who was picking her car up had the same problem.
Complained when I got home, they wanted evidence, after I cleaned the car.”
“The special assistance team were fab , I arrived at 5.30 on 24 th September. , I didn’t get the lady’s name on the desk , her husband is from Newcastle, ( narrows it down)
Richard who took me to the departo lounge , was very friendly and helpful, putting me at ease.
Malek took me to the plane ,,also an extremely helpful and friendly person.
Security personnel, were fine , obviously you don’t have much interaction with them when passing through, but I found them extremely polite and professional, sometimes I think it’s about attitude when you’re travelling,, and maybe take it out on the staff, who have obviously to check that the luggage has no suspicious objects in. Thank you Bristol Airport.”
“We had a early morning flight to Geneva so as we live in West Wales stayed at the Hampton Hilton Hotel no probs our Parking in the Multi-story.
Didn’t know the access the Multi-story had changed from my previous visit.
Which meant asking for directions from a the driver of van which had an
Onboard camera on the roof this cost me a £60. As he told me I should have stopped. He told me to exit the Airport and come back in a following the signs to the car park not the most obvious think to do.Guest at the Hamilton need to exit the airport then re -enter.
I will not be travelling through again”
“I pre booked fast track assuming that there would be a separate lane at the security point. I realise now that fast track is just a queue jumping option ( which actually wasn’t really needed at the time) and that on reaching the security checking area I was just thrown into the chaotic melee of passengers . Security checking was horrendous, no organised queue and unhelpful staff.”
“New Drop-off for Silver Zone, from bus to new covered area got very wet as all open then walk through to departure from new covered area to main building for depart all open so another soaking.
All open areas should have been under cover when new works were planned to protect passengers.
As with old system dropped off under cover for departure with Silcer Zone bus.
Disgruntled frequent flyer that has used Bristol Airport many times over the years.”
“Rosa helped me in my distress of missing my easyJet flight to Madrid on the 28th August. I'm recently widowed and diagnosed with Parkinson's and was overwhelmed by my silliness.
Rosa arrived and supported me with great kindness and understanding sorted out another flight and hotel accommodation and was warm and friendly....she got me through my distress.
Thankyou Rosa !!!
Felicity”
“Overcrowding ,huge queues to check in baggage. , so called fast track security was slow track. Change in bus from silver zone drop off meant long walk with luggage to departures. Chaos. Bristol airport is getting too big for its boots. Huge charge for pick up and drop off . What’s the point of going abroad when you have to go through that”
“Landing at Bristol today, it took the best part of an hour from getting off the plane, made to walk what seemed miles through corridors with no air con, no moving escalators & no staff to stop the queue jumpers, once at passport control -awful queues - our eGate machine broke down, we were told to just mingle in with other queues, this was very embarrassing & frustrating, what a shambles the airport is, it seems they like to spend money on hotels & carparks but not update the actual airport for the paying customers. I won't be back, I actually hate it there”
“Nothing wrong in particular. Just like to say how disgusting the car parking prices are for this airport.
Short stay (7 nights) Multi storey - official meet and greet all well over two hundred pounds for 7 nights!!! (July 25)
Almost more expensive than the flights
It is blatant profiteering.
We have been flying regularly for many years from Bristol and we are trying alternative parking options.
Millions spent on building another multi storey I bet the parking will be even more expensive. Hope customers reject these crazy prices and do not park at the airport car parks”
“So unnecessarily rude and abrupt! Maybe a good idea to employ polite pleasant personal that have respect for the general public. The mass majority of people travelling through an airport are law abiding yet we are all treated as criminals. No need to be condescending and unpleasant.”
“Sunday 8/6/25 me and my partner arrived at tui checking at 3.45am for a flight going out at 6.00am we queued for some time as the belts on which you put your baggage kept stopping eventually we got upto security my good bedlam as we approached an official is shouting come on and waving her arms like a windmill any way I was going through the body scanner another lady said something but it's so loud in there I did not hear her she pointed to my head where I had my reading glasses so took them of put them into my pocket and then she shouted "Did i tell you to put them in your pocket". Finally we got into the lounge and there wasn't one seat available went to get a coffee from Starbucks must have been 40 to 50 people waiting went across to the shop to get some water queueing through the shop and into the lounge so gave up. A vast amount of money is being spent to accommodate for car parking but there's no space inside not a good experience.”
“Firstly At 80 yrs of age i didnt appreciate have to stand on Silver zone bus to the airport! Apart from exhorbitant prices and a walk to the plain the flight to Reus was ok. However not so on return, 4 hour delay then long walk to plane. On arrival back at Bristol we had a tremondously long walk to baggage claim, up and down stairs, no seats, lift out of order. Then back to Silver Zone had difficulty finding our car. Not impressed!!!”
“A lovely regional airport destroyed by greedy developers. This review is for Parking and for drop off. It used to cost a pound to drop someone off at Bristol Airport now it costs I think seven? And they've put red lines and cameras and massive fines on every single road leading up to it to ensure that you're forced to pay. Ridiculous. It cost more to park than actually flu to fly to another country.”
“Steve driver of our assisted transport was polite , helpful and courteous. Also the guy who took us to the desk and helped us on our way Flying to Palma on Monday 5 with EasyJet at 11.45 Would recommend this service from Hilton Hotel”
“We travelled from Bristol yesterday after trying to avoid flying from Bristol due to the awful experience we had there a few years ago with the special assistance. Yesterday couldn't have been more different. Kaitlin and Harry were amazing from the moment we checked in until we got on the plane. It was a brilliant service from start to finish. Can not thank them enough and well done to Bristol Airport for really getting their act together.”
“Firstly does anyone in management read these reviews? Bristol Airport is one of the worst UK airport I have ever used. It appears that it 's only exists to make money NOT serve it's customers. Miles to walk. £100 fine if you stop extortionate cost to drop of a passenger (£6). Once upon a time Bristol airport was a lovely local airport now it is unfriendly cash cow for investors and if I can I would recommend never flying from Bristol if you can avoid it. Go to an airport that cares for it's customers.”
“Special Assistance at Bristol Airport 8-3-2025 was very good for travelling home to Bristol with a passenger with a badly injured knee. They were using a leg brace and crutches, but also needed a wheelchair for any difference. All staff were very helpful and sympathetic. There were no waits for the lift and wheelchairs.”
“It is the most uncomfortable and over priced airport. My flight was once delayed for 9 hours, I was unable to leave, and my only relief was being able to lie down on the one and only couch in the airport. Now that has been removed, and all chairs have arm rests on them. Your only option is the dirty cold floor which I never see cleaners on.”
