“The special assistance team were fab , I arrived at 5.30 on 24 th September. , I didn’t get the lady’s name on the desk , her husband is from Newcastle, ( narrows it down)
Richard who took me to the departo lounge , was very friendly and helpful, putting me at ease.
Malek took me to the plane ,,also an extremely helpful and friendly person.
Security personnel, were fine , obviously you don’t have much interaction with them when passing through, but I found them extremely polite and professional, sometimes I think it’s about attitude when you’re travelling,, and maybe take it out on the staff, who have obviously to check that the luggage has no suspicious objects in. Thank you Bristol Airport.”
“Steve driver of our assisted transport was polite , helpful and courteous. Also the guy who took us to the desk and helped us on our way Flying to Palma on Monday 5 with EasyJet at 11.45 Would recommend this service from Hilton Hotel”
“We travelled from Bristol yesterday after trying to avoid flying from Bristol due to the awful experience we had there a few years ago with the special assistance. Yesterday couldn't have been more different. Kaitlin and Harry were amazing from the moment we checked in until we got on the plane. It was a brilliant service from start to finish. Can not thank them enough and well done to Bristol Airport for really getting their act together.”
“Special Assistance at Bristol Airport 8-3-2025 was very good for travelling home to Bristol with a passenger with a badly injured knee. They were using a leg brace and crutches, but also needed a wheelchair for any difference. All staff were very helpful and sympathetic. There were no waits for the lift and wheelchairs.”
“I just want to say a big thank you to Les Baker car park/security for helping with a situation I had with my son being stranded at the airport with no phone he went above and beyond to help us both. I couldn’t thank him enough. If he deals with everyone like he did with us he needs a pay rise. Please can you pass this onto him.”
