Mrs M Riedel
Flying to Glasgow on Monday 3rd June 2019 on the 16.35 pm flight with EasyJet. Myself and my son and my 3yr old granddaughter arrived at the airport and was standing in the queue in security and it was so busy with huge queue's and NO STAFF walking about to ask for help. There was only one person on each lane making sure everyone complied with the security measures. Our flight was closing in 35 min and we were panicking at the fact that there were NO staff walking about to ask for help and if we had left the queue there was a chance of us missing the flight. I got very worried as we couldn't do anything but stay in the queue and much to our disappointment we missed our flight. NO HELP !!! we were escorted back through security and had to go downstairs to the information desk to ask for help and to be told we had to PAY FOR 3 TICKETS. £100 each they were, even for a 3 yr old so we were advised to go online and pay that way as it was cheaper. If there were staff walking about at security I would have asked for the help and we would have not missed our flight and ALSO be out of pocket having to buy another 3 tickets and wait nearly 4hrs for the next flight with a 3yr old. So Bristol Airport, HAVE MORE STAFF WALKING ABOUT AT SECURITY SO PEOPLE CAN ASK FOR HELP IF NEED BE.
1 year ago
 
Bristol Airport has a 2.00 average rating from 3 reviews

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