I'll share my experience and leave it to the readers to decide whether they should ever step foot into Vertu Honda Mansfield, or any Bristol Street Motors dealership for that matter. I was sold a vehicle with faulty brakes, a faulty windscreen and a defective exhaust heat shield which came off (and was just resting on the exhaust) only days after I purchased the car. It's worth mentioning that the vehicle miraculously passed it's MOT (at the dealer's inhouse MOT centre) with flying colours about 3 days before it was sold to me. After 3 weeks of calls and emails back and forth with the dealership representatives, during which I had to take time off work or interrupt my work tasks which caused friction with my employer, I compromised and offered to support the fitting costs of the faulty parts as long as they provide the original manufacturer (Lexus) parts. All said and done, parts sent out in the post and surprise surprise upon arrival: the cheapest brake parts the Internet has ever seen for me to fit (again, at my own cost) on my recently purchased Lexus. On the same day, after realising that the windscreen needs to be replaced I was told that there is no way they would fit a Lexus glass and that the parts they have sent are OEM spec (phrasing sneakily blended in one of the emails), that this is what they would normally do and would not prep a vehicle to the buyer's expectations, but to their own. It seems that they were expecting a car with no visibility through the windscreen, faulty brakes and that could catch fire while running. The General Manager of the branch, who was keen to point out that they would not make any money off this vehicle sale by providing the parts, even said that their customers have no idea what parts they fit onto their cars and that most customers would have not been able to identify these faults as they're not mechanics by trade as I am. My understanding of the conversation was that they would normally get away with things like this with no consequences. Given the circumstances, after feeling forced to drive an unsafe vehicle for weeks and their refusal to put this right in a reasonable manner (I was sparing them the fitting cost which is £70-£100/hour) I booked the vehicle in for another MOT in an independent garage - needless to say that the vehicle failed due to multiple safety reasons. I also filed complaints with the DVSA, financing company and The Motor Ombudsman. At the moment I am paying for a vehicle held in storage which is unroadworthy and accruing daily costs and the only reply I got from the dealership was that the case is with their legal team and they will not change their position until advised otherwise by their company solicitor.