do not trust Bristol Street Motors bought a 2 year old car had delivered 17th march 2021 arrived 4 hours 30 minutes late found problems faults with the car booked in on the 26th march 2021 to get fixed BSM had the car for 4 days and all they done was 3 updates but all failed now said they noticed the unit was faulty and had to order a new one would be hear within 7 days it is now the 12th April (14 days) and still not turned up and over problems not even fixed BSM never keep customers updated i have had to phone over 20 times in 2 weeks to try and get updates all i get told is on back order this is very poor customer service phoned to day for update and was told the new part had not even been shipped yet and could not give me a date as its coming from a over country and has to go to some were in the uk first before been sent to Bristol street motors i have had the car less then a month and no body wants to no as soon as you get peoples money I have been in touch with ford uk and get the same of them no body no's what is going on it doesn't take over 2 weeks to get new parts if i was paying for the new part it would have been hear by now the car is still under warranty this will be the last time i will be buying a car from Bristol street motors you sell cars with faults and don't want to no after . i have only had the car since the 17th march and had to phone over 50 times to get the car sorted as no one ever calls to keep you updated i have also emailed a letter to customer services for the CEO and it got passed on to the general manager at the branch i bought the car from . I have been in touch with trades and standards as im sick of getting mucked about from Bristol street motors and will be seeking legal advice. This has caused me so much stress and will never trust Bristol street motors again i would expect this poor service from a back street garage not a big main dealer like Bristol street motors .