Purchased a new car from Bristol Street Motors Stafford. Should have been delivered today at 11100hrs. 1130hrs no car, I call the dealer to be told they would look into it and call me back. 1220hts I call again (no call back received) to be told it’s not due for delivery until next week, not put on transporter. Prior to this I have sorted Ford Drive away insurance and changed the details on my policy…. Manager - Dominic agreed a full refund. 1645hrs no refund pending I call to speak to Dominic. Unsurprisingly he’s ‘with a customer’ and will call me back. It’s now 1740hrs, no call back and dealer now closed until Monday. I am livid