Awful experience, I do not recommend putting down the £99 'fully refundable' holding fee as its a nightmare to get back!!! Since I advised the salesman I didn't want to purchase the car, they have dropped all communication... I have contacted customer services a number of times who just pass me around to other people, but seem to get nowhere. I'm going to have to now contact the bank to put a reversal on the payment... The holding fee was pointless anyway, I was told it was for a 48 hour period, but by the time I got to view the car the next day the hold had been expired as it only lasted 24 hours... If they cant sort out something as trivial as this, I'd hate to think how difficult it would be to try and sort out any kind of substantial issue!