I am DISGUSTED in this company so far, just wish I had read these reviews first as I have experienced exactly the same lack of communication and poor customer service. THE REVIEWS ON THEIR WEBSITE ARE NOT ACCURATE and are very misleading! To be told 7-10 days and I’m now on day 13, still nothing no response to my email and no means of contacting for a refund. So I’m left out of pocket and have absolutely nothing to show for it. Incredibly frustrating as I initially had checked to see if it even was in stock and had to chase up a order confirmation email and then now I’m still absolutely no where. If there were any issues with my order they have had plenty of opportunities to let me know and I would have been more understanding. I feel like I’ve had to do all the communication and chase them up every step of the way! * UPDATE I finally got through to someone on the live chat (which is only occasionally accessible) saying they cannot get hold of the fabric I ordered and would process a refund which nearly 2 weeks later still hasn’t arrived and I cannot get through to their live chat which I now currently can’t access on any browser or device within the 9-5 hours that the life chat is supposed to be active?! In a cost of living crisis I have bills to pay and I have spent so much time chasing this up it’s ridiculous chasing this up so far sending emails with no response trying all the ways of contacting them. I am also still out of pocket. I JUST WANT MY MONEY BACK AND TO BE DONE WITH IT. DO NOT USE THIS COMPANY THEY ARE SCAMMERS!!