“Cracking boards, cracking boards everywhere!" Just like all bad reviews I read about Brite Decking, this one is about not caring about their customers, warranties, and the overall poor quality of the product. I have a warranty issue which I reported 15/03/2022 and the first couple of months after reporting it, I was being ignored. Just ignored. No debate, no nothing, just ignored. I got told that the founder of the company was in Columbia, and he needed to deal with this. I guess the whole warranty process falls apart if 1 guy goes to Columbia and apparently emails don’t work there either? As I have seen on different review platforms this seems to be the way they avoid honouring warranties. They try to drain you until you give up. But I did not give up and finally after 4 months of ridiculous excuses, somebody finally came round and admitted the product is faulty, but the solution offered would still leave me at least $10,000 out of pocket myself to rectify all the issues and I would need to dispose of the faulty boards myself. They advertise on FB as a true-blue Australian company with long warranties. And mentioned that several times in the quoting process claiming they were manufacturer and supplier. So, I did the right thing and bought products from them late 2018 & again in 2021. Very responsive and attentive during those sales processes. Could not fault them. But of course, that is at the stage where I am spending money with them (Over $14,000 in total). Turned out they did not manufacture themselves and started shifting blame on “their supplier”. Which is amazing since I have emails from them in 2018 claiming they manufactured the product themselves. The whole idea about composite boards is that they are low maintenance and will last for years, what a joke if you get them from Brite Decking. I have lodged with NSW NCAT & NSW Fair Trading as have done many other people. The more of us that put a complaint in, the better. So, this company gets stopped before they do even more damage. It might even be a good idea to get A Current Affair involved. Feel free to email me on rubbishcompositedeck@outlook.com