Sent for 2 sets of braces mid May 2017. One pair were not what we wanted so returned them on 23 May ordering replacement and cheque for £5.79 to cover additional cost. Having not received item or heard from the company phoned and was told cheque had been banked and item would be sent when cheque cleared. On 14 June phoned again as no item and cheque not appearing in our bank. Was informed that it must be the banks fault but they still could not send out item. I explained that if the cheque had been banked I would have expected a 3 day clearance and the item sent out in about a week. Was told they had no control over the bank. As of today I still have no item and the cheque has still not appeared in my bank. I have not heard from the company so at present I have paid for the original braces and got neither the replacement item or a refund or an apology for the problem