The first time I used British Corner Shop it took a mere 10 days from placing the order to arriving in Vietnam in the middle of the pandemic- excellent service! So I decided to place another order for my husband’s birthday as he is on his own in Vietnam with borders closed. For some unknown reason the invoice had the correct delivery name and address but for customer details instead of my name and address had a generic “Rest of World Retail Sales”. Customs in Vietnam will no release a parcel unless it is person to person. I spent 3 weeks asking for the invoice to be changed to reflect the proper details. DHL Vietnam requested you to change the invoice. DHL UK requested you to change the invoice. Ms Mia Sharkey in customer services replied in no uncertain terms that it was not something you did and in any case it was not necessary to put customer details in the box that states Customer Name and Address. I received notice today that the parcel was destroyed. A further email stated that a refund has been given “as a sign of goodwill” .... but any future orders I should familiarise myself with your terms and conditions! .......... I would like you to familiarise yourself with the terminology “Customer Name and Address” as Rest of World Retail Sales GBP surely does not apply. To say I am disappointed is an understatement! And the turn of phrase used by customer services leaves a lot to be desired.