British Corner Shop Reviews

Name: British Corner Shop
Address: Backfield Farm Business Park, Bristol United Kingdom, Bristol
Rating: 2.28

2.3 Rating 25 Reviews

32 %

of reviewers recommend British Corner Shop

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About British Corner Shop:

British food shopping for British Expats. British Corner Shop is the online British supermarket with worldwide delivery. British Corner Shop was started in 1999, now caters to a large UK market with over 8,000 branded food and grocery items.

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Phone:

01454228870

Email:

info@britishcornershop.co.uk

Location:

Backfield Farm Business Park, Bristol United Kingdom
Bristol
BS37 9XD

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British Corner Shop 1 star review on 9th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order to the United States. Took 3 days for them to pick the items and then it has been 1 week and still no package has arrived. Despite being told it is 2 day delivery to the USA. Three emails have been ignored with no reply as yet. Previous company who owned this would always communicate if there was any issues. I will never use them again way more expensive then it used to be even though its now packed in Newcastle not Bristol. I am disappointed in the new team in Newcastle for allowing such poor standards.”

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Posted 2 weeks ago

“Since being taken over by new ownership my first experience has been terrible. I had items missing in my order so emailed them instantly to request a refund. 5 days later and 3 additional emails asking for someone to respond, I still have not had a reply from them. Disgusting! I am trying to see where I Can escalate this to”

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Posted 1 month ago

“Habe im Dezember Ware erhalten und diese versehentlich doppelt überwiesen. Nach telefonischer Rücksprache wurde mir zugesagt die Doppelzahlung noch im Dezember 2023 zurück zu überweisen. Nach mehrfacher Abmahnung habe ich gestern erfahren, dass der Betrieb eingestellt wurde!! kann im Internet nachgelesen werden. Meine Forderung kann gerichtlich geltend gemacht werden.”

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Posted 11 months ago

“The Christmas items were overpriced but looked nice. The delivery never happened as the carrier claimed they did not find anybody home which was a lie, we were home! The items were then supposed to be left in a local shop but they were not and they were eventually sent back to BCS. I have not heard anything from them since despite several emails. And of course they do not pick up the phone. I doubt I'll see my 37€ again...”

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Posted 11 months ago

“I wouldn't use this website, they are unreliable and lack in communication. They send my package to the wrong Adress and kept the delivery costs. Would not recommend.”

Helpful Report

Posted 1 year ago

“I have been a 6+ year customer of BCS but that will all change after my current experience! They used to offer great shipping to Canada through parcel force and I had zero issues. They then changed to DHL and I started getting custom charges. Not great but stopped me ordering as frequently and I maybe ordered just for Christmas and Easter. This time their website still shows DHL as carrier. Even when placing order it shows DHL as shipper and the fee. When my shipping confirmation came it was from UPS. Not great company, but what can I do now? To too it off UPS are now charging me a $163 surcharge with zero breakdown of how they calculate that fee and BCS don’t care at all. I am disgusted they chose delivery companies that they don’t advertise to use anywhere on their website and that treat customers this way! I will never place an order again!”

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Posted 1 year ago

“Delivery was within 2 weeks, all fine there. but most of the products were near or just over the expiry date. The main reason for the 2 star rating is the price gouging going on, every price you see on the website is between 2 and 3 times more expensive than any shop in the UK. I expect a small mark up but not 100%-200%. For example Terry Chocolate Orange, Tesco sells them for 1.95GBP, this shop sells them for 4.99 GBP. Then you have shipping costs on top. I would suggest only using them if you absolutely must.”

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Posted 1 year ago

“The items I wanted were in stock when I placed my order. I paid $50 for shipping and the items didn’t arrive as they were out of stock. Unreliable and way too expensive.”

Helpful Report

Posted 1 year ago

“I made a large, for me, Cadbury order and I was skeptical when they gave me a delivery date of 8 days later. It would be an overseas shipment and, at my end, we’ve been warned about chronic delivery delays for one reason or another. I needn’t have worried as my shipment was delivered on the promised date. Everything I ordered was in the box and the box was in good condition considering it crossed the Atlantic and was deplaned in NYC. I did not find the shipping charges unreasonable as I have shipped to Ireland recently and was left contemplating if perhaps purchasing a plane ticket and packing the item in my suitcase might be more cost effective. So I knew the possible range of a transatlantic trip. I did sneak a chocolate before Christmas (these items are intended gifts) and I could taste the difference I had hoped for. I also received the free items promised for the order. This is definitely a “do again” for special occasions!”

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Posted 2 years ago

“This is the first ever review I have written Disgraceful service Couldn’t care less Charges astronomical terrible customer service rang up to complain and didn’t resolve would never use again……”

Helpful Report

Posted 2 years ago

“For a tin of biscuits and 4 packets of chips, they want to charge $90 for shipping plus another $50 for fuel costs. Are they mad??”

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Posted 2 years ago

“I have used this company several times to send my daughter in the US some things she misses. Very good service and so quick the only thing I don’t understand is why are the goods so expensive, if they are sourced over here they shouldn’t be so much more expensive, hence I can’t do it very often.”

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Posted 2 years ago

“Not an expat and never got to England but got close as 40,000 feet but strait up above England. but love English food but can most of it Tampa Florida but in the early 80s the Kamikaze made with rose lime juice triple sec and vodka but it fell of favor just like rum and coke when the USA replaced sugar to HFCS and do not taste the same.”

Helpful Report

Posted 2 years ago

“Just awful. Over-priced, slow shipping, disastrous customer service. I ordered a couple of items for Christmas on Dec 2nd, $16 for the goods, $25 for shipping. At the time of writing (Jan 6) the items have still not arrived. Despite sending several emails I have not been able to get a refund, or even shipping refunded. The general attitude from the company has been. 'so what, it's still coming'. Strongly advise avoiding at all costs.”

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Posted 2 years ago

“I’ve always experienced good shipping times and despite the occasional damage and short expiry dates I’ve been mostly satisfied with the overall service, but there’s no excuse for the price gouging. A bag of Cadbury’s chocolate buttons for £3.50? £1 pound in Tesco’s. A 6 pack of Walker’s Squares for £3.50? £1.50 in Asda. These prices are bordering on human right’s abuses. Extremely disappointed in them.”

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Posted 3 years ago

“The parcel was supposed to have been transferred to the local postage system so there was no tracking and the parcel did not arrive - gutting!”

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Posted 3 years ago

“Though I left England as a G.I. bride over 70 years ago, I still enjoy British products, like Yorkshire Tea, Battenburg Cakes, biscuits, etc. I was delighted, therefore, to discover a wonderful company .."British Corner Shop" ... who keep me well supplied with my favorite things. I have never been disappointed with their service.”

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Posted 4 years ago

“As a somewhat frequent tourist to England, I've acquired a taste for some of their snacks and canned goods. I placed my first order on a Thursday and received it in California on Monday. Order was 100% correct and all the items still had expiration dates in the far future. Now-- on to enjoy some picalilli relish.”

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Posted 4 years ago

“The first time I used British Corner Shop it took a mere 10 days from placing the order to arriving in Vietnam in the middle of the pandemic- excellent service! So I decided to place another order for my husband’s birthday as he is on his own in Vietnam with borders closed. For some unknown reason the invoice had the correct delivery name and address but for customer details instead of my name and address had a generic “Rest of World Retail Sales”. Customs in Vietnam will no release a parcel unless it is person to person. I spent 3 weeks asking for the invoice to be changed to reflect the proper details. DHL Vietnam requested you to change the invoice. DHL UK requested you to change the invoice. Ms Mia Sharkey in customer services replied in no uncertain terms that it was not something you did and in any case it was not necessary to put customer details in the box that states Customer Name and Address. I received notice today that the parcel was destroyed. A further email stated that a refund has been given “as a sign of goodwill” .... but any future orders I should familiarise myself with your terms and conditions! .......... I would like you to familiarise yourself with the terminology “Customer Name and Address” as Rest of World Retail Sales GBP surely does not apply. To say I am disappointed is an understatement! And the turn of phrase used by customer services leaves a lot to be desired.”

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Posted 4 years ago

“They don’t even make the effort to package items to minimize melting. Then when you make the complaint it’s not their fault.”

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Posted 4 years ago

British Corner Shop is rated 2.3 based on 25 reviews