What a shoddy set up. Switched to british gas from OVO. Shoddy communication from Day 1, no confirmation of opening reads, told would be billed quarterly, then when I chased bill, told it was six monthly. Had to provide opening read three times, and not acknowledged or registered. Then received bill for 16 days of gas in a 3 month period, and nothing for Electric. They haven't a clue what they are doing, app is useless. Even though cheaper than OVO, i wish I'd never switched, OVO is streets ahead. I can't stand Ineptitude. If I was the CEO reading these reviews i'd be thinking "Damn, my company is useless, i need to address this".