British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,151 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,151 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rate this company one star, zero if that's an option because of a recent incident. I'm an owner of a property that's currently occupied by a tenant. I'm scheduled to move into the property in three weeks. I opened an account with British Gas online and specified my move-in date when my account should be opened. I received an email confirmation. However, the next day, my tenant complained to me that her contract with her current supplier (non-British Gas) is terminated because British Gas tries to switch to my account. I immediately called British Gas. They were able to cancel the switch. On one hand, they acknowledged that they were aware of my future move-in date. However, they refused to take responsibility by vaguely implying that my online account was opened the night before. My tenant was outrageous because she had to renegotiate a new contract with her current supplier for the remaining 3 weeks. She thinks I did something wrong that caused her problem. I'm disappointed by British Gas's slobiness and lack of accountability. I will not recommend them.”

Helpful Report

Posted 5 days ago

“I ve being waiting two days to speak to someone regarding why you have sent me a bill when I am pay as you go - I’ve had enough of your poor services and I’m moving over to Ovi where they can answer all my queries on the same day and within half an hour!”

Helpful Report

Posted 6 days ago

“Have drains & plumbing cover with BG. Was made aware of an external leak by United Utilities. Contacted BG and they arranged for Dyno to contact me immediately. A Dyno rep attended a day or two later. Dyno went onto send Simon from North West Water Co to further assess the issue. Simon returned a couple of days later as scheduled and fixed the leak. Ever so grateful to him and the service prov by BG & Dyno.”

Helpful Report

Posted 1 week ago

“My new Smart meter is now in place. Sam Hayton contact before arrival was most welcome . He arrival, AND JUST GOT ON WITH HIS WORK IN A MOST EFFICIENT MANNER, AS I AM ELDERLY HE WAS KIND AND HELPFUL IN HIS EXPLANATIONS. I was put at ease, and all in all it was nothing to worry about. Thank you British Gas for always having excellent engineers over all my many year with your Company V.G.Ryell”

Helpful Report

Posted 1 week ago

“Would be zero 2 hours and ten minutes waiting to speak to someone and still waiting now. Bad service very bad service. Will be moving over to octopus energy who answer within 5. I do not recommend British gas and would not to anyone. Very terrible service!”

Helpful Report

Posted 1 week ago

“Didn't want to give one star, on the phone to sort electric card for top up for hour and ten min ,she didn't understand any thing I said ,promised new card last week again even then nearly an hour to sort it I'm disabled no help ,Been told they do not youse English speaking in England any more ,so I was not happy I'm changing companies, never had a problem like this ,and I've been with British gas 20 years ,customer service very bad and attitude problem”

Helpful Report

Posted 1 week ago

“After 36 minutes waiting,finally I someone answered. She was very rude and arrogant and after she said that she needs to check my account she didn't had a clue about what I was talking about. She asked me to wait a few more minutes to ask her colleagues and then she closed the phone. I spend 1 hour and 10 minutes and I did not manage to sort anything. Disrespectful and very rude customer service.”

Helpful Report

Posted 1 week ago

“Customer service at this place is just awful. Hour sand hours on the phone over and over again dealing with the same issue.”

Helpful Report

Posted 1 week ago

“What a joke , these people have no clue , I have just spent half an hour trying to change address and still didn’t manage it , it was like speaking to a child , we just went round in circles, do not go with British Gas”

Helpful Report

Posted 1 week ago

“We have moved house and for 4 months and many phone calls together an account number decided to try one more time before going else where but the lady on other end of phone was brilliant and sorted it she was fantastic her name Is. Anelea credit to British Gas should be more like her👍”

Helpful Report

Posted 2 weeks ago

“Had the best chat with badly. He was great help.”

Helpful Report

Posted 2 weeks ago

“Awful!!! Avoid Avoid British gas lite. Only way to contact them is via online chat box. Nothing but issues since switching to them, very difficult to contact them.”

Helpful Report

Posted 2 weeks ago

“Worst company to go for home care warranty. I had an issue with my electric tripping off, been with B.Gas for many years and every year they come and check all my electric and gas. Engineer came after I reported an issue, he advised that I need to replace the whole Fuse box at my cost, INSTEAD OF JUST REPLACING A FUSE. Even he advised that I get another electrician and just replace the Amp Breaker to a higher amount. Why could he not do it himself, why waste my time taking time off from work and to be told that I needed to have the fuse box replaced when the job could been done by just replacing a fuse.”

Helpful Report

Posted 2 weeks ago

“I've had electric and plumbing cover for years,and today when I asked them to replace a programmer ( which I assumed was part of the electrics ) I was told I wasn't covered. I have cancelled my cover”

Helpful Report

Posted 3 weeks ago

“I was charged twice for leaving despite them supplying gas and electric they charged me separately 47 pounds each for leaving I would not recommend British Gas to anyone”

Helpful Report

Posted 4 weeks ago

“She fixed all my problems including a new radiator for free excellent service from gas all the time thanks”

Helpful Report

Posted 4 weeks ago

“Dreadful company to deal with. I have had probs with my boiler since my last service. When engineers bothered to turn up or did not cancel (one actually arrived at midnight), all they did was reset the pressure - until it leaked through the kitchen ceiling. Next they sent Dynarod so I had to rebook another engineer call. He came, said it needed a part which was obsolete and shut my boiler down and arranged for someone to hive me a quote. I have no hot water or heating and now feel railroaded into paying £6000 for a new boiler and its attendant building work, etc. Truly awful, smug, disinterested company.”

Helpful Report

Posted 1 month ago

“Extremely Disappointed – A Case Study in Inefficiency It is deeply disappointing that a company of British Gas's scale and national presence operates with such persistent inefficiencies. If it were possible to leave zero stars, I would do so without hesitation. Over an extended period, I have experienced multiple issues that have resulted in significant disruption to my time, business, and well-being. These include: Repeated administrative failures – from sending incorrect meters and cables to dispatching engineers with the wrong instructions. Unreliable and poorly timed communication – including phone calls at inappropriate hours, no responses to complaints, and no follow-through despite assurances. Blocked supplier switches – even when agreements had been finalised. Failure to credit solar export payments – despite confirmation that British Gas has received the energy generated. Unacceptable complaint handling times – with responses either delayed well beyond the stated 14- or even 28-day windows, or not arriving at all. I have made every reasonable effort to resolve matters amicably and professionally. However, the continued inefficiency has cost me valuable working hours—sometimes half a day or more—just to chase the simplest of tasks. It is beyond frustrating. While individual staff members have been polite and tried to help, they are clearly working within a broken system. It is unfair to them and to customers alike. Whoever is responsible for managing the broader operation of British Gas needs to urgently review the processes and technology that are currently in place. The system is not fit for purpose. As a long-standing customer, I am saddened to write this review, but I feel a duty to warn others: if you are considering British Gas as your energy provider, I strongly urge you to look elsewhere.”

Helpful Report

Posted 1 month ago

“Terrible customer service. My boyfriend is an unfortunate customer. They’ve recently billed him for £38k for a 6 month period for a one bedroom flat. He has tried for days to get one persons email address to speak with, but keeps getting passed from pillar to post. Next step for us is going the omnibus man. Come on British Gas pull your finger out!”

Helpful Report

Posted 1 month ago

“customer service - no response to emails. Phone contact always answered by call centre in Africa, never in UK. They go over a list of same questions even if you had to call several times.”

Helpful Report

Posted 1 month ago

British Gas is rated 1.2 based on 3,151 reviews