Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“I didn’t know where to begin until I reached out to IGRINC.org. Their team was respectful, organized, and very professional in the way they handled my case. They took the time to explain the process clearly and provided consistent updates, which gave me peace of mind. Their commitment and honest approach really stood out. I’m grateful for their support and would recommend them without hesitation.”

British Gas 1 star review on 14th March 2026

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Posted 3 days ago

“I didn’t know where to begin until I reached out to IGRINC.org. Their team was respectful, organized, and very professional in the way they handled my case. They took the time to explain the process clearly and provided consistent updates, which gave me peace of mind. Their commitment and honest approach really stood out. I’m grateful for their support and would recommend them without hesitation.”

Helpful Report

Posted 3 days ago

“I didn’t know where to begin until I reached out to IGRINC.org. Their team was respectful, organized, and very professional in the way they handled my case. They took the time to explain the process clearly and provided consistent updates, which gave me peace of mind. Their commitment and honest approach really stood out. I’m grateful for their support and would recommend them without hesitation.”

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Posted 3 days ago

“Worst company on the planet. Would never recommend them to anyone. Sent us a bill for £8000+, then passed it on to a collection agency when we owed nothing to them. They wanted money there and then on the phone, adviser spoke to us in a horrible and rude manner. Would never ever recommend them.”

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Posted 1 week ago

“Absolutely shocking service from British Gas. I have been calling and emailing every day for the past 5 days to correct my bill. I’ve provided the exact date I bought the property, correct meter readings, HM Land Registry documents, and my completion statement — yet they still refuse to update the bill, saying it’s not proof of ownership. Every call I have to repeat myself from the beginning. The staff clearly do not understand the documents being provided and seem unable to properly handle a simple billing correction. This has been one of the worst customer service experiences I’ve ever had. It genuinely couldn’t be any worse.”

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Posted 2 weeks ago

“Bills were 300 400 a month for gas electric we changed over to octupus and bill came in at 120 for both. Absolutely stunned getting ripped off for years”

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Posted 3 weeks ago

“An utter failure of a company with possibly the worst customer service I have ever experienced Have a billing issue. 5 weeks. 15 communications. Zero results or response or even an update.”

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Posted 1 month ago

“Tive uma experiência muito positiva trabalhando com Barbara, e estou realmente impressionado(a) com o nível de profissionalismo e expertise da equipe. Desde a consulta inicial até o resultado final, eles foram atenciosos, experientes e comprometidos em lidar com tudo com precisão e cuidado. Cada etapa foi explicada de forma clara, garantindo que eu me sentisse confortável durante todo o processo. A plataforma é bem estruturada, eficiente e fácil de usar, o que tornou a gestão das tarefas simples e sem estresse. O que mais se destacou foi a dedicação à qualidade e a disposição de ir além para garantir que nada fosse negligenciado. A comunicação sempre foi rápida, transparente e tranquilizadora. Recomendo Barbara Hunt com total confiança a qualquer pessoa que esteja procurando serviços confiáveis e orientados a resultados.”

British Gas 2 star review on 15th February 2026

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Posted 1 month ago

“Tive uma experiência muito positiva trabalhando com Barbara, e estou realmente impressionado(a) com o nível de profissionalismo e expertise da equipe. Desde a consulta inicial até o resultado final, eles foram atenciosos, experientes e comprometidos em lidar com tudo com precisão e cuidado. Cada etapa foi explicada de forma clara, garantindo que eu me sentisse confortável durante todo o processo. A plataforma é bem estruturada, eficiente e fácil de usar, o que tornou a gestão das tarefas simples e sem estresse. O que mais se destacou foi a dedicação à qualidade e a disposição de ir além para garantir que nada fosse negligenciado. A comunicação sempre foi rápida, transparente e tranquilizadora. Recomendo Barbara Hunt com total confiança a qualquer pessoa que esteja procurando serviços confiáveis e orientados a resultados.”

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Posted 1 month ago

“Complete shambles! They have totally messed up my finances during the one year that I have been with them. They messed up on collecting my direct debit payments by consistently failing to activate collection on their end despite repeatedly informing them that the DD payments were not leaving my account every month and then being told that for whatever reason on their end, the 'previous call handler hadn't activated the action - every month? It's taken 12 months for them to be able to communicate with their own Gas smart meter during which time, the smart meter has been changed FOUR times and they were still own producing estimated readings until this month - allegedly. After months of having to phone every week and having my calls dropped and literally having to call back at least 8x times each time, I have now asked for a prepayment meter for my gas only so that I can take control of payments myself as the inability to to take my monthly DD payments has created a debt on my account that I want to clear and never have again, have been told by one of the case handlers that I don't qualify for a prepayment meter for the gas because according to their records, I am disabled and I keep meds in my fridge. Firstly, my fridge runs on electricity not gas and secondly, I have NEVER, been so blatantly been discriminated against because of my disability and then told so, I am still shocked that they have actually told me that they are discriminating my access to have a prepayment meter based on something that should not make me different to everyone else, I can only be grateful that there wasn't a third reason why I can't have a prepayment meter because Lord knows that at this point, I can only assume that the reason would have been race related. Thank you British Gas, I certainly hope that someone like Martin Lewis or the Energy Ombudsman can read my review from all the places I know intend to post this.”

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Posted 1 month ago

“Appalling customer service – Energy Ombudsman ruled against them British Gas handled my complaint so badly that I had to take it to the Energy Ombudsman. The Ombudsman found British Gas at fault, fined them, ordered them to fix the issue, and required a formal written apology. BUT, British Gas only acted when they were forced to. Before that, I was ignored, misinformed, and passed around endlessly with no accountability. The stress, wasted time, and sheer frustration this caused was completely avoidable if British Gas had even a basic level of competence or accountability. If a company needs the Ombudsman to make them do the basics, avoid them.”

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Posted 1 month ago

“The customer service is horrible and don't care about people only look at them company profits”

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Posted 1 month ago

“Terrible customer service, and the energy cost is higher than many other suppliers.”

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Posted 2 months ago

“Terrible customer service, I have had to waste about an hour of my time ringing them twice and eventually had to sent them an email (service_energy at britishgas.co.uk). They still get it wrong even went I send in the readings and do the calculations for them. I have now complained to the energy ombudsman and recommend people do the same. I consider this company to be extremely dishonest with evil and toxic management.”

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Posted 2 months ago

“Lies lies and more lies followed by blanking,ignoring the lot!!!!....damages and Cowboy antics...charged for needless asbestos removal £1500....not the reliable Company of yesterday year!!!!!”

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Posted 2 months ago

“A highly experienced and dependable professional who offered clear direction and delivered effective results from start to finish.”

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Posted 2 months ago

“Shocking and terrible service. Issues are never resolved, they never ever listen to what needs to be done and so many phone calls wasted repeating myself. Do not ever use”

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Posted 2 months ago

“I’ll never forget how close I came to giving up before Michael and team stepped in. I was overwhelmed and drained, but they met me with kindness, patience, and genuine care. They took the time to understand my situation, offered clear solutions, and made sure I was never left in the dark. Their consistency and warmth made me feel supported like family. Looking back, I’m beyond grateful — their dedication didn’t just solve my problem; it restored my faith in true customer care.”

British Gas 1 star review on 26th December 2025

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Posted 2 months ago

“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”

British Gas 1 star review on 21st December 2025

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Posted 2 months ago

“Dreadful experience so far. Opened account weeks ago and was told I'd receive an email within 48 hours with tariffs etc so I can decide which I want. Weeks later, no emai. Tried webchat - useless!! The advisor had no clue what they were on about. Finally got through this morning, was going to send email immediately, when I asked to check email address - wrong one; gave correct address and they were going to send it immediately. No email. Rang back 5 hours later, man was dreadful - said he'd send email straight away but when I asked to check email address it was different from earlier, but still wrong!! STILL NO EMAIL!! Now I've received a direct debit letter saying how much they are taking each month WITHOUT me confirming the tariff I want to be on!!! I will be emailing a formal complaint and once the relevant time has passed I think it'll be in the hands of the ombudsman”

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Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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