British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 2,795 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 2,795 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 17th July 2024

Anonymous

British Gas 1 star review on 14th July 2024

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British Gas 1 star review on 25th June 2024

Elizabeth Tebbs

British Gas 1 star review on 20th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my boiler installed yesterday the engineer was fantastic apart from tea and biscuits he did an 11 hour day so friendly and courteous cant praise him high enough”

Helpful Report

Posted 2 weeks ago

“Went from scottish electricity to british gas. Yes, I did get me a good deal, but was very short Lived. after 2 months. Their prices was more than Scottish electricity. 2 times I took off work saying they were gonna come out and do some maintenance smart meters when they didn't not even a phone call to say they wasn't coming out. After negotiations i got a reasonably good deal.Soon after a month, it will go back to what they Disagreed.. Sick of ringing up on the phone for ages, going over the same stuff again. I wasn't happy with Scottish electricity prices. But they were reasonably good at customer services and not trying to rip people off every 2 minutes.. Since then, I've moved over to octopus electricity. They been ever so great and no regret.. Just like this, country British again. Least, they've got the name right....”

Helpful Report

Posted 2 weeks ago

“The problem wasn’t fixed”

Helpful Report

Posted 2 weeks ago

“I paid by direct debit and faithfully increased or lowered my payments as recommended by them. I regularly checked my balance in the app and it always looked good. I recently decided to move to another supplier and had to wait over 5 weeks for final bill (this is the max time allowed by law) only to be presented by a bill for 600 pounds. It turns out that my recommended amount to pay was underestimated by BG and the app was not showing owed money. If i hadnt changed supplier would i eventually have been in debt by thousands before they let me know. Incidently the person i spoke to was understanding but unable to help. I paid in full as im an honest person , but this should never have occured.”

Helpful Report

Posted 2 weeks ago

“I rang British gas today they wouldn't help me at all they lie alot say they will help but when you call its know I offer to pay a small amount they didn't want to know don't believe anything they say as long as there doing there job and getting paid for it that's all there bothered about they make me sick I've told them I've gone to step change there not bothered they just want there money they think money grows on trees I haven't got 300hundread pounds to pay a month I offer them 40pounds no they said”

Helpful Report

Posted 2 weeks ago

“The service from British Gas has been highly frustrating. Despite installing solar panels, my bills have increased by over 600%. I've been trying to resolve the issue for the past two months by calling British Gas, but each time, I am just transferred to different departments with each saying they can't help me, and it feels like I'm talking to a robot. Also, I was promised someone would look into this issue for me, yet my details have been passed to a debt collection agency, and I'm being harassed.”

Helpful Report

Posted 2 weeks ago

“Absolutely horrific service from British Gas once again, I am SICK to death of nobody listening no matter what you ring for, if il don’t get my £49 refund what I was meant to get a few months ago, am taking yous to court!”

Helpful Report

Posted 2 weeks ago

“British gas are absolutly terrible. I have been overcharged for a long time. I do not use over £4000 worth of electricity in one day!!!! or £400 worth every month for six months. I have been trying for nearly a year now and they will not sort it out. It must be the very worst company in the world. I am only using electric as there is no gas supply and live alone. I use very little electric. My meter is faulty which they have admitted but will not correct it. Two engineers have been to look at it but will do nothing. When I call BG about it they say they will call back but never do. They are a total RIPOFF!!”

Helpful Report

Posted 2 weeks ago

“Appalling customer service, expensive, unclear billing, aggressive staff. Dreaful company”

Helpful Report

Posted 2 weeks ago

“Took more than should on DD. Spoke with team and they were very robotic and repeated same thing over and over. Emailed to complaints - same thing happened. No apology for debiting my bank account and putting me into arrears. Customers are just numbers, not people.”

Helpful Report

Posted 2 weeks ago

“They make promises they have no intention of keeping”

Helpful Report

Posted 2 weeks ago

“Have been trying to access my account information since March 4th when they mistakenly closed it. Have made over 50 phone calls. Written complaints. NOTHING.....no responses. A company to avoid.”

Helpful Report

Posted 2 weeks ago

“There call center is not based in england .Most of the staff are completed useless .They havnt got a clue how to resolve amy issues you have . They lie to you telling your issue gas been resolved just to get off the phone .Had to leave british gas due to my stress levels”

Helpful Report

Posted 2 weeks ago

“Absolutely horrendous. They cut off my supply incorrectly before my moving date. Wiped my credit and every day since, the electricity cuts off at 9am. The overseas call center is appalling, I’ve been shouted at, laughed at, lied to and been completely disregarded. Every day I’ve had to call up and my electricity is off for over 3 hours. There is a fault their end but no one is fixing it. Having to get the b button refreshed takes hours to do. I am disabled and on the priority list, meter is up high and I cannot get to it. Yet was told to get up on a chair!!!! They lie and don’t log complaints, they say they will call back and they don’t. This is still ongoing and has reduced me to tears at points. The stress is horrendous. Every day I’m spending over an hour and a half to get them to listen to me and reset the meter. A complete disgrace! AVOID”

Helpful Report

Posted 2 weeks ago

“I moved to my new property in July 23. I have had bills without a name and every time I tried to pay I couldn't cause i didn't have an account. After 9 phone calls I managed to open an account and since then things were going OK until I contacted them and asked to set up a direct debit. I was told in may this has been done. I was travelling and when I got back home I received collection agency letter asking to pay the bills, which I did as I realise dd wasn't created and no money was taken out. This affected my credit file and now I am unable to do anything. I raised a complaint and received a reply saying sorry for the inconvenience and thanks for my feed back and they will make sure it won't happen again. Since then I wrote to them 3 times and never heard back. Keep away from these fraudsters.”

Helpful Report

Posted 2 weeks ago

“Payment by phone unsuccessful. Transferred from pillar to post without help to pay our final statement as we have switched supplier upon buying the property. Transferred back to payment line where the customer number was denied several times and disconnected. All three staff I spoke to were extremely unhelpful. Payment line sucks. Had to wing it with bank transfer as customer number for banking transfer reference is too many characters. Absolutely AWFUL service. Glad this is the only experience I had to undertake with the business. If I could give negative stars I would.”

Helpful Report

Posted 2 weeks ago

“Having on going issues with this terrible company. Apparently due to the opening read being incorrect they are over charging me by thousands of pounds my complaint is on going”

Helpful Report

Posted 3 weeks ago

“I sent a complaint as I was emailed that my direct debit was increasing & I cannot afford the increase nd queried why the increase? I was told via email that I had a debt to pay - I don't. I responded by saying that the amount showing on my account was an estimate of what COULD be left at the end of my fixed tariff, if I decided to change my energy supplier. It is not a debt, as I haven't used the energy yet. The email response was to say that I needed to communicate via the chat bot on my app if I wanted any change to my direct debit. I was then pressured to close my complaint, despite me asking for a response as to why my monthly payment had to increase, on the off chance that I might change my energy supplier at the end of my fixed tariff. To date, I have had no actual answer to this question. The overwhelming impression is of a vast company, turning over record profits at a time when the cost of living crisis is still rampant, and couldn't care less about their customers and any complaint.”

Helpful Report

Posted 3 weeks ago

“Can only agree with all the other negative comments, I too would give a zero rating if I available. On going issues with smart meter not reading even though new meters installed in April. I have now had my account moved to Pay as you go, even though I didn't ask for this and have had 3 phone calls where I was promised the account would not be moved over. I now get welcome e-mails from British Gas as a new customer. I too have asked to speak to a supervisor and have e-mails sent to me confirming what has been agreed but they never arrive. I am now switching over as I can't take any more of this poor service. I don't know why you can't e-mail only call the over seas call center where staff follow a script. AVOID this company at all costs.”

Helpful Report

Posted 3 weeks ago

“Was moved to BG when previous co. went bust. Could not get upto date bills for months and bill was addressed to my first and middle name not my surname for nearly a year. Could not get up to date account as always 3 months in arrears with bills. Been on priority register since being switched. Each year been vastly in credit, how much do they get extra from overcharging DD's. Had to fight every year to get over payment back, they just wanted to reduce DD's but would still have been in credit after another year of overpaying. I agreed a refund for both G & ELEC with them and was pushed to agree the complaint had been resolved, only to find the amounts paid back were less than agreed, so still left me in credit. They have not reduced my DD's since April or July. On contract for annual boiler service and kept being pestered to have it serviced after less than 6 months after last service. Had enough so have decided to change to another provider, what happened a call from BG, sorry your leaving sob story we will give you a good rate and give you some compensation for your problems, someone will call you back later today. that was a week ago, still waiting. Their customer is nil not second to none. They say one thing but never do it. They are a waste of space, as polite as I can show my utter disgust at how BG treat customers. Ceo. got £4.5m. in 2022 went up to £4.5m in 2023 while us plebs were suffering paying extortionate rates for our essential heating, and even he said it was "impossible to justify" just the same as council leaders do not deserve double or more than the PM is paid, The system is rotten to the core ripping households off and nobody worse than the water companies who had massive increases after privatising and paid top exec's and shareholders massive dividends.”

Helpful Report

Posted 3 weeks ago

British Gas is rated 1.2 based on 2,795 reviews