British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,193 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,193 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After moving into a property and providing my meter readings, I was being billed for a period before I even owned the property because the billing team messed up the dates and readings. After receiving a letter from a debt collector which I had to pay as it was addressed to the occupier, this was in addition to me having an open account and being up to date with my direct debit I put in a complaint and after 20 phone calls and 18 days I got a case handler that called me back telling me it was my fault that I shouldn't have paid the debt collection letter (I have to so it doesn't escalate) then told me they wouldn't be a review on the account for another 12 days and I said this wasn't good enough I wanted someone senior to call me so she hung up on me. I have spent hours of my time, 20 phone calls and paid £100 to a debt collector for absolutely no reason for a period that relates to before I owned the property and British Gas don't care, don't have the resources to deal with this and I will have to go to the Ombudsman. Utter incompetence, there are bad companies out there and there are poor customer service experience and then there is British Gas. I would strongly urge anybody considering changing to British Gas to think again because there will be no backup in the event of any billing errors. Also the South African call centres are sarcastic and speak over you with little understanding or any interest of any concerns you have. If this experience has happened to somebody old with any anxiety then this would fundamentally affect their life. I have dealt with many properties and many companies and this is by far the worst company anyone will have the misfortune of having to deal with”

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Posted 21 hours ago

“Avoid British Gas if you can. Absolute shambles of a company. I was left with a bill of £1,800 from an installed faulty meter when I left my small one bedroom flat. They also left me 3 late payment markers on my credit file, even though I proved I paid £100 on each of those months, and they will not remove them. No help from anyone, just demands for payments!! I tried many times to go through the complaints procedure and nothing ever happened. There are so many better companies out there and I have no issue with the company I am with now. Avoid if you can!!”

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Posted 5 days ago

“I sincerely appreciate your dedication and professionalism during this process. Your efforts have made a real impact, and I’m grateful for the commitment and care you’ve shown along the way.”

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Posted 1 week ago

“Working with British Gas has been one of my biggest regrets. At 53 years old, I have never felt this hopeless before. They have awful service. I am very dissatisfied and do not recommend it to anyone. They never solve a problem. Last 6 months, I contacted them many times, and wasted my time. They always said that the problem was solved, but nothing changed. I decided to switch..”

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Posted 2 weeks ago

“british gas personal target my credit report and i have provided them payment statement and they charged the months on credit report and these months i already paid.”

British Gas 1 star review on 2nd October 2025

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Posted 2 weeks ago

“hope I can score them with zero They are enforcing me to pay huge amount of money for a one room flat depending on wrong reading When I call them, they apologize for their mistakes and then they send me the wrong bill I complained them to energy ombudsman and I hope everyone will check their reading and complain”

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Posted 2 weeks ago

“I'd give it no stars if I could they are con artist been asking to be put on monthly billing because quarterly is to hard to manage with my disability but no they keep me on quarterly to build up more debt”

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Posted 3 weeks ago

“Charged me £60 excess and never turned up sat in house 6 hours .”

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Posted 3 weeks ago

“I felt like British Gas just send the high bills to people to fulfill their needs . I am a victim of. Currently I am going through a depression only because of British Gas . I tried to change my supplier and British Gas rejected it . Don’t know how will I get a relief from British Gas … Please everyone don’t get your energy supply from British Gas”

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Posted 4 weeks ago

“The gas engineer was talking to me like iam stupid not very nice at all”

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Posted 1 month ago

“They have twice now applied a missed payment notice on my credit file during bill disputes, despite both times telling me that a new bill would be sent to me or that they would put the bill payment on hold whilst errors on their end were sorted out. My credit rating has now dropped massively as a result through no fault of my own. Appalling practices and should be avoided at all costs. There have been so many instances of them telling me one thing and either it being a) completely untrue or b) proceeding to do the exact opposite. They even managed to create two accounts for me, proceed to tell me that they would transfer the credit from my old account to the new account, proceed to not do that, proceed to remove the credit from that account, proceed to give me no refund, proceed to tell me they actually can't move credit between accounts, proceed to bill me for bills from over 12 months ago MONTHS after sending me a final bill. This all happened AFTER I'd already switched to a different supplier! The most incompetent energy company I have ever dealt with and it's not even close. DO. NOT. USE. BRITISH. GAS.”

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Posted 1 month ago

“Very unreasonable and unfriendly. They charged us when we were closed and ober charged us as well. Pathetically they refused to budge and accept our metre.readjngs Be aware. can anyone help how to break their unreasonable contracts and unfriendly chat staff They don't want to read what we are writing . Very bad experiences”

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Posted 1 month ago

“British Gas has awful service. I am very dissatisfied and do not recommend it to anyone. They never solve a problem. Last 6 months, I contacted them many times, and wasted my time. They always said that the problem was solved, but nothing changed. I decided to switch.”

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Posted 1 month ago

“Fast results, no hassle—my funds came back completely!”

British Gas 1 star review on 15th September 2025

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Posted 1 month ago

“Do not use British Gas they set direct debit too high, and their customer service and billing department drag their heals returning the overpayment, it's taken 12 months so far and I have involved the Ombudsman to resolve. I would rate them 0 if I could”

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Posted 1 month ago

“This is the worse customer service I have received from British Gas / Dyno rod. 1. Your engineer came and turned off all water supply because he said he suspects asbestos with no alternative solution We found a third party (Supernova Asbestos Survey) to do the survey, result came back negative 3. This cost us over £200 4. Got a private plumber who gave us a temporary fix as he couldn't locate leak This also cost us over £200. Leak returned, contacted British Gas with Asbestos survey report and appointment was booked for today in the morning. British Gas /Dyno Rod cancelled the appointment with no explanation on record but told tenants that the Survey has to be done by them before they can do the work. 5. Contacted your customer service at around 1:37 who spoke very rudely to me over the phone. She raised her voice and told me that there is nothing British Gas can do and Dyno Rod is here to stay. 6. We are paying British Gas for a gold service Home Care Plan.”

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Posted 1 month ago

“Scum they pass other peoples depts on to the”

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Posted 1 month ago

“Been having issues since my last bill was 290.00 in julywhen i had not used any gas,only minimal amount.Informed customer service who was completely useless. After further calls (4 in total) They said it was their mistake and would rectify the problem. In the meantime i recieved a letter from thier debt company demanding payment of the 290.00. I paid the correct bill that they had re done in July,But hey ho 8th September ,Another bill came for 168.00,Just six weeks after i paid the correct bill. I had only used 16 units since my last july payment,So on the phone again,And again passed on to another idiot,Who has now passed my complaints onto another idiot,who will no doubt mess it up again. Please please,Do not have British gas for anything!”

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Posted 1 month ago

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Posted 1 month ago

“3 months waiting for £650 refund from British Gas and NOTHING but broken promises and excuses. They have even lied to me in writing multiple times (see attached image for one example last month). I feel like I have been scammed!! They will reply reviews by saying they want to help and I should contact X department who will help BUT every time I call I get another excuse and they act like scammers AGAIN!”

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Posted 1 month ago

British Gas is rated 1.2 based on 3,193 reviews