British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 2,882 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 2,882 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas lite do not use full of scammers”

Helpful Report

Posted 17 hours ago

“No heating. Hot water or means to cook. I have a 6 month old baby. Their call centre in South Africa not fit for purpose. Endless calls being cut off and promising an engineer still waiting. And to think I switched to this service is appalling. I’ll be cancelling my service and going with another with better reviews. Disgusting toy company!! How dare they eve use the name “British Gas””

Helpful Report

Posted 2 days ago

“Absolutely terrible been ringing for 2days day will ring you back 3 times nobody has rung back We have no gas my husband has heart failure and diabetes the prepayment has broken no way of topping up”

Helpful Report

Posted 2 days ago

“Avoid at all cost the top up doesn't go through and when it does it takes it all off you (with no errors) over £100 went missing and they are nothing but rude and abrupt when you speak with them. They tell you to top up again and as a disabled person this is very unacceptable. I have £28 in it 8hour later it was gone AGAIN. And they will do nothing to help you to sort it out. Changing provider to someone more reliable. Avoid British gas at all cost people.”

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Posted 2 days ago

“Worst service I have kids under 4 years old and this smart meter never pick up credit and I have to be wait hours to connect the call Never suggest anyone British Gas it’s worse service”

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Posted 3 days ago

“Worst company ever”

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Posted 3 days ago

“Awful, awful, awful...elderly dad waited in all day for engineer to install a smart meter which he doesn't even want, only for engineer to cancel at the last minute...this appointment has taken weeks to arrange. I'm so angry I can barely type.. the stress of having to deal with british gas has been awful and it has taken hours upon hours on the phone to arrange the installation and now this has happened..furious.”

Helpful Report

Posted 3 days ago

“Your service is atrocious. That is the second day i have waited to have a smart meter installed and again you have sent an engineer not qualified to do it. I moved from another company who did this 9 times so I thought BG was sure to be better. Sadly not. I don’t want to speak to someone in South Africa who has not a clue what I’m talking about. As soon as my fixed contract is finished I will be l moving to another provider…not that anyone at BG cares aj jot”

Helpful Report

Posted 3 days ago

“Booked a one off service for my boiler. Boiler was inspected on 12th September. It was a fairly new Worcester boiler . Passed all checked British Gas sent me the engineers summary with the wrong address on. Of no use whatsoever, as I need it to show give it to the solicitor who is carrying out the conveyance . I have spent over 6 hours on chat bots, customer service advisors in Asia without any hope of correcting the address on the engineers summary report.”

Helpful Report

Posted 3 days ago

“Absolutely awful customer service . On 2 seperate occasions British Gas have taken a huge payment out of my account despite being on a fixed monthly tarif . £1300 being the last payment they took out of my account and they are unable to help or get this money back for me . I have a family to provide for . Absolutely disgusting behaviour. Will not be using them ever again .”

Helpful Report

Posted 3 days ago

“Bad service full of liars from customer service to engineer I had an appointment to install smart meter when engineer arrived and spent 3 hours just to be told job will not finish and I have to book again which is atleast a month wait to make it worse left me with no heating after chasing customer service been told some one will come in 2 hours to fix the heating they messed up nobody show up spending hours on customer service just to be jump around from 1 place to other one of the biggest lying customer service”

Helpful Report

Posted 4 days ago

“Absolute horrible experience Agents are arrogant, patronising & disingenuous, they have utter disregard for customers. BG have a culture of ignoring customers and this comes across aptly when engaging with advisors.”

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Posted 4 days ago

“Terrible top up cards not registered 3 hours on the phone call centre in South Africa keep away from them never had douche a bad experience on line not working getting cut of when in credit call centre putting phone down on you and unable to understand them”

Helpful Report

Posted 4 days ago

“Everything. Meter has not been working since May. Have been trying to sort this for 5 months. No one responds. No one cares. Abysmal.”

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Posted 4 days ago

“Avoid British Gas homecare cover I’m a disabled person wasn’t working at all not hot water not eating. It took them four days to repair my boiler. I don’t give priority on disabled people. Discrimination to disable them.”

Helpful Report

Posted 4 days ago

“Been dealing with BG for 2 years about one issue... Bills too high, they have lied to us on multiple occasions, closed complaints without my permission, hang up on me multiple occasions, transferred me to irrelevant departments on multiple occasions, asked to speak to a manager and keep getting promises that they will call me back and no one ever does. Absolutely useless "company" of you can call them that. Really annoying, so will keep calling them until I get somewhere also raising an ombudsman complaint as well. If I could afford to sue them I would...”

Helpful Report

Posted 4 days ago

“Had boiler service booked for Wednesday am had several messages saying engineer was attending on days beforehand and on morning of day then another text saying engineer will be with us soon, then at 12.30 another text saying engineer is running late but should be with you by 1 .Just sfter 1had a phone call saying they have no engineer in the area and would have to re-book for another day, absolutely disgusting knew the chap on the phone was living and making it up as he went along did he take me for idiot, all morning waisted, very annoyed will not be renewing contract”

Helpful Report

Posted 5 days ago

“This is the most unprofessional company I have ever encountered. They never finish the job, disrespectful to customers, their customer support is terrible. I booked a smart meter installation about a year and a half ago, 4 engineer visits (obviously I need to be home half a day each and wait for them) and it's still not connected! I cannot submit my meter readings either as they don't accept the readings from the new meter they installed but did not connect to their system! I've been trying to solve my issue for over a year, spent about 60 hours of my time talking to people - all for nothing. I'm paying 'estimated' price, have about 5 unresolved complaints. 3 customer support reps gave their emails and I sent to all 3 of them meter readings 3 weeks apart, all 3 promised to 'personally make sure the case is resolved' and guess what? None of them ever followed up or updated the readings! They make empty promises and take your money, nothing else. I am definitely moving to another provider and happy to pay more for a better experience, BG you are outrageously awful!”

Helpful Report

Posted 5 days ago

“Contacted British Gas to change my tariff online and was asked personal questions about my account when I was already logged in. When I was changed to a new tariff, I requested a refund from the credit in my account and was informed I had to pay another month before given some of what I requested back. I was then told it would take upto ten days before I receive my money. I'm a disabled person and felt like I was being robbed online by some idiot in customer service.”

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Posted 1 week ago

“British gas scamed me by adding a charge of £400 hidden in my acount after years of batleing with them and the help of citizens advice they concided and blamed the accounts changeover how many other customers have they done the same too . I wound not use them ever again for anything”

Helpful Report

Posted 1 week ago

British Gas is rated 1.2 based on 2,882 reviews