British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,002 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless don't bother with their homecare agreement. Called them out to fix my boiler they actually made it worse and caused a water leak. When I contacted them to get them to come out to resolve it they charged me again to come out and fix something they had not repaired and a water leak they had caused. There's no way of making a complaint. live chat doesnt work, they got rid of their email and no one answers the phone. Energy Ombudsman here I come. I only just went back to Homecare following a similar incident a couple of years ago”

Helpful Report

Posted 9 hours ago

“Just a reminder to all that you can and must stand up to these clowns. I sued them in small claims court and won. Little old me against their lawyers, Womble Bond & Dick who didn't even defend the claim. Do your paperwork correctly and you will win your claim. Keep proper evidence and use the correct caused of action(negligence, breach of duty of care). Also. Never pay by direct debit as its a license for them to plunder your account. Pay by cheque, I do. That way I have control and they can't steal from me. And if you're silly enough to get a smart meter (they are fire hazards, not covered by insurance, and cause cancer), you only have yourself to blame. I sued them because they tried to bully me into a carcinogenic smart meter. Now they're crying to the court to have the CCJ I got against them removed from the register where EVERYONE can see I got a CCJ against them. Hahaha! As we say where I come from "hoe lekker kry ek nou".”

Helpful Report

Posted 11 hours ago

“I have raised a complaint. I was promised for the 100th time my bill would be out by today and I would receive compensation and a refund processed. Again!! You have lied, and ignored my emails. You are actually a dishonest, thieving company. I have been with you for over 15 years. I am done being lied to!!!”

Helpful Report

Posted 1 day ago

“One star is one more than they should receive British Gas are absolutely abysmal. I have now been without heating or hot water for two entire weeks, and have had to move out of my home due to it being unsafe and unhygienic to live in my home. This is because there is no hot water to wash hands or to shower and the temperature in the house is 9°C; even with an electric heater the temperature in the house does not rise above 12°. Initially an engineer did turn up at the promised time to attempt to diagnose the problem. However I clearly have a magical one of a kind boiler as apparently the one part that is needed to fix it is out of stock in the entire country. One of the British Gas homecare employees did make up a very creative and inventive story about the Part needed being located in Newcastle and it taking 3 to 5 working days for this to be delivered to Nottingham. Considering that I can order any Anything I need off Amazon and it will arrive by 10 pm the same day I do find it somewhat difficult to believe that it will take any delivery company 3 to 5 working days to deliver something from less than 200 miles away. I was then fobbed off with the excuse that the Part had not been delivered due to the stormy weather We have experienced this weekend in the UK. again even with stormy weather, which lasted for two days, it should not take more than 24 hours for Part to be delivered, however it turned out that this was a piece of creative imagination on behalf of British Gas as I later found out that in fact no Part was available. at this point I was starting to think that the part required must be made from moondust and unicorn tears because that must be the only way that I could actually find the part that was needed. I have now been out of my house for 2 weeks and all I can be told is that “the part is out of stock” and “wear more layers”. Absolutely disgusting service”

Helpful Report

Posted 3 days ago

“If you are a current customer of BG - LEAVE NOW TRUST ME. This company are diabolical to deal with. Basically if you have a dispute with them over bills or invoices or in my case a final bill, be very careful because if you don't pay the disputed amount they WILL affect your credit rating. I actually paid the full disputed amount in full albeit late ( due to it being disputed). They are bullies and you simply cannot trust any part of this organisation. Dreadful experience and very costly as it turned out. THEY SENT ME TWO FINAL BILLS !!!!!!! admitted an error and doubled the amount I asked for a full breakdown which i received, the figures simply didn't add up. So I took the matter further and refused to pay = they had me for a missed payment and its affected my exceptional credit rating.”

Helpful Report

Posted 1 week ago

“British you are not on the phone we have no gas you r fast at taken dam money what about if it was your family we are frozen stiff it's no joke your worse gas company ever never used to be like this year ago until odd balls take over on the phone absolutely useless you need sacking fr3yourr jobs 90 mile winds pissing down rain you don't care about customer s or us all you care about is money fact I ain't happy no smart meter says invalid sort you have cut the gas of we pay over the Internet no white customer team member s any more what's going on this be used to be lik this I never juggle no one you s do over the phone because we are white you won't help us it's got very very bad that team member not good person we have no gas you s don't care about us custermers meter had money in you rip t us of years ago gas company never used to be like this if you don't fix this I will report you for being useless over the phone every one's ill health problems british gas is no longer British energy company took over team members being nasty down the phone iv never had to do this before like said years ago it was OK now it's bad service from yous if it was yous on the phone in 90 mile per hour winds freezing house out no heating you cut us of we keep putting money in the tariff readings is rip off what's going on World's changed in bad way sort it please that's all I ask of you s on the phone who do not care about us customers asking me send pictures of meter though email your scammer s big time this review is for other customers to see who are having same problem s yous won't help non of us bad reviews british the name or word don't exist over the phone crazy well all other c are going mad at you like me because you won't help terrible”

Helpful Report

Posted 1 week ago

“Благодаря на Darren за доброто обслужването! Бритиш газ се отзоваха много бързо, се инжинерът Darren дойде точно навреме, свърши си работата много бързо и беше много любезен. Благодаря ви Бритиш газ!!!”

Helpful Report

Posted 1 week ago

“Avoid British Gas for one off boiler repair service. I have been left without heating for past 5days and counting. they even not bothered to update me why it’s taking so long.. when can it be fixed or will it be fixed? I had to call them every day to get an update… apparently because I am not their home care service customer they can not do anything (I have been told by Meek ( manager)). Initially he was reluctant to up on the phone saying he is in the meeting. Once I got hold of him he started to readout small print, very abruptly… all parts has been manufactured in Luton (in U.K.), All I was looking for some kind of care and information about what is going on and when would they can fix it, if they can fix it. as I have little child in the house also British Gas never even bothered to call me to keep me informed!”

Helpful Report

Posted 1 week ago

“No problem with supplying, but customer service... The company is doing a good job supplying gas and electricity. However, there are many incompetent people who don't know what to do. When you ask for help, they keep taking your information and sending it from department to department without answering your questions. Sales do not know information and can't provide prices according to their systems. I called several days ago to compare prices and the Salesperson started to ask me questions about the property. I answered his questions and he then started to ask which property do I have regarding their metrics. I mean, how am I supposed to know their metrics? Instead of making a decision as a professional and giving me a solution, he started to tell me that he would just choose any property type to give me any price, though I provided all the info... Unprofessional. Thanks to Lynn, who could help with my request for 10 minutes (though before speaking with her I had to speak about my request with 2 other people, who asked me for information and transferred) Would be nice if the company made the process easier for clients, without requesting information straight away and making people repeat it. Or at least adding the department that can straight away transfer to the person who can really help, instead of autoreply which makes no sense, but takes 2 minutes of your lifetime”

Helpful Report

Posted 1 week ago

“They fitted smart meter it broke down they fixed it after 5weeks my electricity bill doubled still not resolved help they are incompetent”

Helpful Report

Posted 1 week ago

“What a joke! those guys left me with no power or heating for 3 days with small kids in the house. The call centre is in south Africa and no one is willing to help. I think it is getting bad to worse. I have been with this company over 15 years. All I can say, please don't bother if you were thinking to join British gas or Utilita. if you need to speak to a manager, you will wait for one week. OMG. I Have no words to explain.”

Helpful Report

Posted 1 week ago

“Multiple emails, phone calls, live chats about not being able to submit correct meter readings via the BG app, I have a rate 1 and rate 2 economy 7 meter - every time I try to submit reading via the app I’m told that I can’t submit them as rate 1 is too low and rate 2 is too high, ie the wrong way around, seems beyond them to fix this issue!”

Helpful Report

Posted 1 week ago

“I swich to this company resently, they promise low rate.The agent who come to my house, told I will have to pay 111£ I have small 2bedroom house,single mum and 2kids,one have disability. 2month was paying that 111£, then they change my direct debit ,pluss on my account was showing that I'm in minus 190pounds..I have low income,as I'm part time mum. I was asking to not charge me for few days till my Universal credit back on track, been spoke twice, and still they take out 238£ even, I give them date when I able to pay. I was paying my old company 190£ and didn't been minus. But now I need to pay 238£ pluss debt for 3month 66pounds ...Its just joke how they communicate and lying about good deals, that you overpay to your company...instead they clear your pockets streigt away you swich with them. Worse company I ever have..”

Helpful Report

Posted 1 week ago

“Regarding Home Care service: Recently we had a boiler issue, turns out it was a stuck diverter valve. BG came on callout and replaced it. The service report states further safety and efficiency checks were carried out. One week later the same boiler is leaking water. Today had to call out BG again (another £60 call out excess gone!) Turns out an old water pipe had burst, likely from the buildup of pressure from the DV previously being faulty. Now tell me if BG are not having their engineers do their job properly? Clearly this should have been picked up on the first visit! It's my first year using them and after this mess up it will also be my last!”

Helpful Report

Posted 1 week ago

“I recently moved to another energy company but had overpaid £190 it took nearly 4 weeks for refund after two calls. They agreed to give me a £50 credit for my issues still waiting on that 8 weeks later and 4 calls relating and being advised on every call it was sorted and i would have they money debited to my account.”

Helpful Report

Posted 2 weeks ago

“Disgrace company one of the most awful company they are They don’t care about how to get a money from you they renew my contract and bought me on extremely high rate and i can’t even come off it my meter standard charge £2 a day Plus, whatever I use on electric and this new contract for one year I can’t come off Pretending I signed the form online which I haven’t and they know that You can tell the stuff was struggling to understand how that happened, but they have to lie to cover the company ass”

Helpful Report

Posted 2 weeks ago

“Impossible to speak to a British call centre. Not quite sure if they had my correct account, they said my readings were from a smart meter, I don't have one, then said someone came into my property on 4th September to take a reading. They did not. AVOID THIS COMPANY AT ALL COSTS, DO NOT USE THEM AS YOUR ENERGY PROVIDER. I will be leaving as soon as my fixed rate contract is up. If I had the option to give them zero rating I would have done so. Staff are also very rude”

Helpful Report

Posted 2 weeks ago

“Their customer service is appalling! It has to be the worst, or at any rate as bad as all the other UK companies who use WNS South Africa as their customer services call centre. Terrible!!”

Helpful Report

Posted 2 weeks ago

“Don’t normally feel the need to write a review but I do this time. Had home visit to give me a quote on a new boiler, I know big companies are known for being more expensive but he added on a further £420 because he said I needed a new earth spike installed or they wouldn’t install the boiler without it being replaced. It didn’t need replaced. Black Friday deal £200 off boiler or free Hive Mini, he took the £200 off but then added on the Hive Mini anyway so no saving was had. Overall I’m sure their quality of work is good but is it worth being lied to and paying ~£1100 more than anyone else? No. I obviously got on the phone and got other quotes and ended up going with someone else, apparently other companies love British Gas because they always price themselves out of the job and this time was no exception. Getting my new boiler installed tomorrow, can’t imagine their level of work being any less for the significantly lower price. 0/10 from this experience, if you’re rich and like being lied to your face then it’s all yours!”

Helpful Report

Posted 2 weeks ago

“They installed my gas smart meter almost to floor level in my small meter cupboard.They refused to reposition it where the previous meter was. I have to get down on the floor using a mobile phone which is a struggle. They want me to pay the gas company to move the gas pipes, which is over £600. I in my late seventies and cannot afford this. The call centre people are useless. It is difficult to communicate with them.Their English is poor, often arrogant and not helpful. I often get put on hold for awhile then get switched off.”

Helpful Report

Posted 2 weeks ago

British Gas is rated 1.2 based on 3,002 reviews