British Gas Reviews

"This company BRITISH GAS AND DYNO ROD broke the floor, walls of my house and did a lot of damage and cheated. Guys please be careful.\r\nI have had Home care 4 For Boiler , central heating, gas , electric contracts with this company. Payment for each month was \u00a348 . I call them when I have problems with the boiler pressure in my house. Unfortunately, In the name of work, the destroyed my entire kitchen in my house , the bathroom floor , kitchen floor and removed my entire kitchen base unit. they did checking to find the pipe leaks for about 4 weeks, put holes in about five different places in my house and suddenly stop working and disappear. When contacted later, I was told that my pipe work was not done properly by the previous workers so they could not come back to do the work. My question is, why didn\u2019t they tell me after the first 2-3!days that they couldn't continue my work for that reason. Then at least I would have no damage in my property. In this damage condition of my house they left me without hot water and heating . I have communicated to them through written letter but no solution till now. I am living in very bad condition without hot water and heating with my family including small children\u2019s .I just want to say that I will take them to court for the damage they have caused me in the name of doing my pipe work. Please beware of such scams. But I believe there are still many good companies in this line, who are honest and trustworthy"

"This company BRITISH GAS AND DYNO ROD broke the floor, walls of my house and did a lot of damage and cheated. Guys please be careful.\r\nI have had Home care 4 For Boiler , central heating, gas , electric contracts with this company. Payment for each month was \u00a348 . I call them when I have problems with the boiler pressure in my house. Unfortunately, In the name of work, the destroyed my entire kitchen in my house , the bathroom floor , kitchen floor and removed my entire kitchen base unit. they did checking to find the pipe leaks for about 4 weeks, put holes in about five different places in my house and suddenly stop working and disappear. When contacted later, I was told that my pipe work was not done properly by the previous workers so they could not come back to do the work. My question is, why didn\u2019t they tell me after the first 2-3!days that they couldn't continue my work for that reason. Then at least I would have no damage in my property. In this damage condition of my house they left me without hot water and heating . I have communicated to them through written letter but no solution till now. I am living in very bad condition without hot water and heating with my family including small children\u2019s .I just want to say that I will take them to court for the damage they have caused me in the name of doing my pipe work. Please beware of such scams. But I believe there are still many good companies in this line, who are honest and trustworthy"

"This company BRITISH GAS AND DYNO ROD broke the floor, walls of my house and did a lot of damage and cheated. Guys please be careful.\r\nI have had Home care 4 For Boiler , central heating, gas , electric contracts with this company. Payment for each month was \u00a348 . I call them when I have problems with the boiler pressure in my house. Unfortunately, In the name of work, the destroyed my entire kitchen in my house , the bathroom floor , kitchen floor and removed my entire kitchen base unit. they did checking to find the pipe leaks for about 4 weeks, put holes in about five different places in my house and suddenly stop working and disappear. When contacted later, I was told that my pipe work was not done properly by the previous workers so they could not come back to do the work. My question is, why didn\u2019t they tell me after the first 2-3!days that they couldn't continue my work for that reason. Then at least I would have no damage in my property. In this damage condition of my house they left me without hot water and heating . I have communicated to them through written letter but no solution till now. I am living in very bad condition without hot water and heating with my family including small children\u2019s .I just want to say that I will take them to court for the damage they have caused me in the name of doing my pipe work. Please beware of such scams. But I believe there are still many good companies in this line, who are honest and trustworthy"

"This company BRITISH GAS AND DYNO ROD broke the floor, walls of my house and did a lot of damage and cheated. Guys please be careful.\r\nI have had Home care 4 For Boiler , central heating, gas , electric contracts with this company. Payment for each month was \u00a348 . I call them when I have problems with the boiler pressure in my house. Unfortunately, In the name of work, the destroyed my entire kitchen in my house , the bathroom floor , kitchen floor and removed my entire kitchen base unit. they did checking to find the pipe leaks for about 4 weeks, put holes in about five different places in my house and suddenly stop working and disappear. When contacted later, I was told that my pipe work was not done properly by the previous workers so they could not come back to do the work. My question is, why didn\u2019t they tell me after the first 2-3!days that they couldn't continue my work for that reason. Then at least I would have no damage in my property. In this damage condition of my house they left me without hot water and heating . I have communicated to them through written letter but no solution till now. I am living in very bad condition without hot water and heating with my family including small children\u2019s .I just want to say that I will take them to court for the damage they have caused me in the name of doing my pipe work. Please beware of such scams. But I believe there are still many good companies in this line, who are honest and trustworthy"

"Thieves they took my bill twice from my account - \r\nThen a person called nosi was eating down the phone \r\nThen the next operator gave me fake emails to send my proof of payments \r\nAbsolutely terrible"

"Oct 2021 sadly moved from Peoples Energy to BG, meter reading provided (have email confirming) Jan 22 bill raised and paid Feb bill raised and complaint put in electric meter proven to be 40% fail rate hence high electric bill. Smart Meters fitted gas and electric within 2 days smart meter box not reading failure to connect numerous calls to BG-switch it off turn it back on!!! They said not to worry as they were still receiving readings\u2026 fast forward to Jul smart meters not providing readings to BG estimated horrific bills raised, reversed sorted, raised reversed and confirmed correct by numerous members of the BG team. Finally a nice person Sept who reversed every single bill and gave me correct balance which was paid. New smart meters fitted 03 Jan 23 all seemed ok UNTIL bill they backdated my bill from Oct 21-Jan 23 over 7k leaving me a debit of over \u00a33900 to be paid by Feb 14!! Back to back calls and was told well that\u2019s what you have used however it\u2019s 3x above the average household. Text yesterday stating debit would now be \u00a32200 and they would call when bill went live. Bill went live \u00a33200 tried to text back (chat closed) specialist team are looking at this and will be in contact \ud83d\ude2dI have requested a Subject Access Request of all my calls\/texts\/complaints messages stating account is fixed and all is good now this. Payment plan suggests I start paying \u00a3765 per month starting 07 Feb and for 11 payments afterwards\u2026. I have already paid nearly \u00a3500 for Jan. At a loss as can\u2019t go to OFGEM without deadlock letter and every couple of days I receive a higher debit. The customer service have not been rude just incompetent for those with complex billing issues. Not having a smart meter that works for just under a year and that my bills were high as it was a cold winter run as fast as you can from BG and do NOT get a SMART meter"

"Smart meter , app , monitor are absolutely useless, app doesn't work , monitor doesn't work , meters constantly going off . When I top up on the app it doesn't send the payment over so I have to manually enter it . British Gas want to charge me \u00a3150 to take out there faulty equipment. Over 40 yrs with them ( I wish I knew then )\r\nBritish Gas have some decency and get it sorted"