I rate this company one star, zero if that's an option because of a recent incident. I'm an owner of a property that's currently occupied by a tenant. I'm scheduled to move into the property in three weeks. I opened an account with British Gas online and specified my move-in date when my account should be opened. I received an email confirmation. However, the next day, my tenant complained to me that her contract with her current supplier (non-British Gas) is terminated because British Gas tries to switch to my account. I immediately called British Gas. They were able to cancel the switch. On one hand, they acknowledged that they were aware of my future move-in date. However, they refused to take responsibility by vaguely implying that my online account was opened the night before. My tenant was outrageous because she had to renegotiate a new contract with her current supplier for the remaining 3 weeks. She thinks I did something wrong that caused her problem. I'm disappointed by British Gas's slobiness and lack of accountability. I will not recommend them.