Extremely Disappointed – A Case Study in Inefficiency It is deeply disappointing that a company of British Gas's scale and national presence operates with such persistent inefficiencies. If it were possible to leave zero stars, I would do so without hesitation. Over an extended period, I have experienced multiple issues that have resulted in significant disruption to my time, business, and well-being. These include: Repeated administrative failures – from sending incorrect meters and cables to dispatching engineers with the wrong instructions. Unreliable and poorly timed communication – including phone calls at inappropriate hours, no responses to complaints, and no follow-through despite assurances. Blocked supplier switches – even when agreements had been finalised. Failure to credit solar export payments – despite confirmation that British Gas has received the energy generated. Unacceptable complaint handling times – with responses either delayed well beyond the stated 14- or even 28-day windows, or not arriving at all. I have made every reasonable effort to resolve matters amicably and professionally. However, the continued inefficiency has cost me valuable working hours—sometimes half a day or more—just to chase the simplest of tasks. It is beyond frustrating. While individual staff members have been polite and tried to help, they are clearly working within a broken system. It is unfair to them and to customers alike. Whoever is responsible for managing the broader operation of British Gas needs to urgently review the processes and technology that are currently in place. The system is not fit for purpose. As a long-standing customer, I am saddened to write this review, but I feel a duty to warn others: if you are considering British Gas as your energy provider, I strongly urge you to look elsewhere.