British Gas Reviews

"Honestly the worst company in the world. Firstly we've tried to book a smart meter installation multiple times and each time nobody has showed up. Each time we phone to ask about it they say we never made a booking in the first place. \r\nWe live in a rural area so getting meter topped up can be an issue as British \/ Scottish gas only have certain paypoints. We have nowhere to top up after 5pm in our town. \r\nMany times we have been caught out as we work 8am-5pm and although they have the ability to send out an engineer to get it the electricity back on for the night until we get to a suitable paypoint in the morning, we were told they won't send one out unless someone is physically dying in the house? What the actual christ is happening? You are a electricity company not a priest. What you coming out to see half dead people for? Try looking after customers better in the future. But obviously not us as we will be leaving ASAP. Avoid at all costs. \r\n\r\n\r\nBelow I've attached a photos of what the inside of my house looks like. Cheers now."

"Honestly the worst company in the world. Firstly we've tried to book a smart meter installation multiple times and each time nobody has showed up. Each time we phone to ask about it they say we never made a booking in the first place. \r\nWe live in a rural area so getting meter topped up can be an issue as British \/ Scottish gas only have certain paypoints. We have nowhere to top up after 5pm in our town. \r\nMany times we have been caught out as we work 8am-5pm and although they have the ability to send out an engineer to get it the electricity back on for the night until we get to a suitable paypoint in the morning, we were told they won't send one out unless someone is physically dying in the house? What the actual christ is happening? You are a electricity company not a priest. What you coming out to see half dead people for? Try looking after customers better in the future. But obviously not us as we will be leaving ASAP. Avoid at all costs. \r\n\r\n\r\nBelow I've attached a photos of what the inside of my house looks like. Cheers now."

"The app is a total waste of time not been able to log in for over 2 months despite reinstalling the app-5*"

"Was informed by British Gas on the 6th of September 23 my energy had been moved to the new system this was not so they left my gas and direct debit on the old system and this is still ongoing six months later I am paying to direct debits and cannot get any further after months of trying"

"Was informed by British Gas on the 6th of September 23 my energy had been moved to the new system this was not so they left my gas and direct debit on the old system and this is still ongoing six months later I am paying to direct debits and cannot get any further after months of trying"

"I would not give them a one star. My complaint dates back to 2022 with them and has been ongoing since I moved into our new home in 2022. We tried to change to BG for our supplier as I have been with them previously for years with no issues. I spoke to them several times over the phone between July - October 2022 to get my supplier and bill changed over to no avail. I then put in a formal complaint in October 2022 after proverbially banging my head against a brick wall with them. After months of back and throw getting new meters fitted, which did not communicate with the smart meter, then being told by the 2nd engineer that came I needed dual band meters as the distance between my gas meter and electric meter was too far apart. I waited for them to commission the meters. This never happened. I complained to the energy ombudsmen in January 2023 who ruled in my favour telling BG they must do everything possible to commission the meters. They argued back that they had been given until the end of Dec 2025 to sort all problems with customers out. I was left in limbo. I complained again to BG saying I still had no gas meter working so could not provide accurate meter readings as per their numerous emails asking. I finally got tired of waiting and paid for a log burner fire to be fitted end of March 2023, which we now use. A third engineer finally came out in June 2023 to commission meters but got a telephone call from her side saying to stop and leave and said someone else would come out. I waited and waited and finally phoned again. In September 2023 I put in another complaint to both BG and phoned the ombudsmen back to say they had still not fixed the issue. Ombudsmen said they could not do anything, as BG had until Dec 2025 to sort issues. This is ridiculous.\r\n I phoned again, complained I still could not provide accurate meter readings. After back and forth for months. An engineer came out in January 2024 told me my 3rd gas meter fitted in 2023 was faulty and would not give any readings, which is what I had been trying to tell them. He fitted new one. All of this time from 2022 to current I have ESTIMATED READINGS. Now they are saying I am \u00a3650 in debit to them, despite me not using any gas central heating since March 2023 after having log burner fire installed. Only gas I have used in this time is hot water for showers and a bit of cooking on gas hob, which does not add up to a deficit of \u00a3650. They have estimated my bill for over 18 months and will not accept my saying I have not used this much gas. This company is a joke and disgrace. I will keep fighting them."

"Becuase of COVID I needed to lock down with my family in order to provide care due to a disability. Well surprise surprise my gas usage for the last three years has been much lower than their estimates. So low in fact they refuse to accept them. \r\n\r\nThe fact I have heating only and we have also had very mild winters and hot summers they also regard as a flimsy excuse. \r\n\r\nThe gas stove is also an induction and I have an on demand system electric shower. Apparently they don't get why I am not using gas for anything. \r\n\r\nSo I dutifully submitted date and time stamped photos. Which after 6 months of arguing were finally accepted. \r\n\r\nOnly to see two weeks later that becuase there has been no rise in my meter for the last few months they have removed it and replaced with a huge estimate. That I have some how used \u00a32k in heat during the month of June! \ud83d\ude33 \r\n\r\nNow having a south facing house with lots of windows that turn this into a greenhouse I could see spending this on air con. If I had that. But heat in June? During the hottest year on record? Hell no. I am constantly sweating. \r\n\r\nTalking to their customer service agent he informed that to get accurate bills the meter readings must be different each time. Submitted 7 days apart. And mine are all the same. \r\n\r\nI told him that's impossible. It's only heat. Not water. Not electrics. Not cooking. Just heat and not even all the rooms need it except on the coldest days. \r\n\r\nHe told me nothing can be done and I will have to pay \u00a31k a month or turn the heating on full so they can see how much I use and readjust their estimate. \r\n\r\nI am one person in a tiny 2 bed house. How can I possibly use \u00a31k of gas a month. With a boiler that is turned off. \r\n\r\nThe difference us huge. This is not a Smart meter it's an old meter. \r\n\r\nThere is no meter reading error. \r\n\r\nMy bill before COVID was \u00a365. \r\n\r\nThen after this I raised a complaint and got hostile emails threatening my with bailiffs if I don't continue paying. \r\n\r\nHe said it was my fault for not using using enough heat and not being able to demonstrate 'weekly use in May to June'. \r\n\r\nHe was rude, condescending and utterly clueless. \r\n\r\nI suggested then leaving and he said they will block me! I said what if I sell the house? He then said they will find me and sue me. \r\n\r\nI said for what? You have taken \u00a315k out if my bank account for gas I have not used? \r\n\r\nHe said we can add more charges to your final bill. \r\n\r\nI said but I haven't seen the last two quarterly bills. Still waiting. \r\n\r\nBecuase 6 months ago the meter reading was accepted and it was going to be recalculated. With a refund sent. Nothing happened until now. And now it's worse. Back to square one again. \r\n\r\nThe boiler is off for summer. No heat needed. I live in the south and it's hot!"