British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 2,675 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 2,675 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were 3 weeks late paying our bill due to current difficult times, first time ever and they put £13 on our bill, I think this is appalling they are making billions of profits, it's legalised robbery.”

Helpful Report

Posted 1 year ago

“Was moved to British Gas from Peoples Energy Company, who I was really happy with, when they stopped trading had no choice in this matter and have had several issues with DD. While trying to sort was 188 in queue for live chat. However would say that I then contacted them through Facebook messenger and had a very swift response from Damian who resolved my problem and sent details to customer services who also contacted me so my issue was not with this part of the service just the fact that I have to keep contacting them with DD issues. The first example being that after signing the initial DD form for £135 a month the following day I received an email saying that my monthly amount was £180 which had doubled!!!”

Helpful Report

Posted 1 year ago

“Style over substance. When gas and electric prices are the highest in history relating to income. BG hasn't solved the problem with the usage app.....”

Helpful Report

Posted 2 years ago

“I have a smart meter that I charged on Wednesday. The electricity payment went through but after several attempts the payment was refused for gas despite sufficient funds available. I checked my bank account and found my bank had paid the gas which to this date does not appear on the meter as a credit. Online still down and I have no reference from British Gas for the money they have received.”

Helpful Report

Posted 2 years ago

“Feel like I’m repeatedly going over the same thing over and over again.Having had cupboards removed and flus looked at I can’t pay 10 percent of the cost until engineer makes sure there is now enough room.I can’t leave a boiler sitting my flat for a wile before it’s fitted as flat small and don’t want to break anything.”

Helpful Report

Posted 2 years ago

“Set up extra cover for my boiler service this morning.I need an engineer today.Guess what the engineer has been delayed.Had the same message last time.The engineer is set to come today if they don’t I’ll have no hot water.All it’s supposed to is an annual gas service.Why charge these fees if you let customers down.I hope someone comes today.Please don’t use pandemic as an excuse you have extra engineers to help.”

Helpful Report

Posted 2 years ago

“Absolute shambles, so inefficient. They used to be good, but not now. Smart meter always breaking, and no one comes to fix it. I have to struggle to go and top us at the shops and come and manually top up. Expensive too, i top up about £40 a week just for electricity and it’s only myself and 2 children in the house. Very bad, I wouldn’t recommend”

Helpful Report

Posted 2 years ago

“I am very dissapointed in their attitude when they cancelled a long standing service appointment at the last minute. Despite promises that customer services would contact me nothing was done.”

Helpful Report

Posted 2 years ago

“worst company to,phone,get help,give relevant info,answers every thing with smart meter info,I DONT HAVE SMART METER,i cannot get to payzone as i am elderly ,cannot walk more than 50meters,do not have anyone to help me,so how do i top up key meter.”

Helpful Report

Posted 2 years ago

“Really poor service and so dissapointed! Every time I call to explain that my in home display device or the app isn’t working or showing us the valances so we know when we are running low, the line cuts off and they never even bother returning the call. This has happened about 3 times same day! The representatives are not helpful at all, they find ways to try and get off the phone and too lazy to call back when their line cuts off. I am a new BG customer but already thinking of switching because their service is ridiculous and useless!”

Helpful Report

Posted 2 years ago

“The gas and electricity supply is fine but they are increasing their prices. The website is terrible, it hasn't been working properly for a few years: cannot get into the Rewards section, and over the last 1 - 2 months, cannot submit a meter reading online”

Helpful Report

Posted 2 years ago

“What can I say a sham of a company, customer service is appalling. When this energy crisis is over I will be switching to a company that actually values it loyal customers, something British Gas doesn't. They treat their customers like an inconvenience, and their engineers can't be bothered to inform you if they won't be able to keep to the time schedule for an annual service.”

Helpful Report

Posted 2 years ago

“Same old trick,say they're on time and Then emergency pops up, delayed.waited 8hrs they have not turned up yet.maybe tomorrow morning.”

Helpful Report

Posted 3 years ago

“The ask for multiple readings and then fail to send a bill. Their call centre is in SA! It is impossible to speak to someone.”

Helpful Report

Posted 3 years ago

“they have closed the customer service line there is no chat facility I have put up my bill 30% without warning and automatically renewed it and I cannot get through to anyone one to stop it or amending it was very expensive to to cover a small fault with a years annual HomeCare at £300 I should have just gone to to a plumber to fix it it it was a small fault and then I wonder been tied in for 12-months stay well away from this this oversized company that can't cope with its customers”

Helpful Report

Posted 3 years ago

“After reading the problems some people are having this may seem trivial but why can’t HomeCare get their act together? My washing machine broke down on 21 September and the earliest date I was given for an engineer to call was 9 October. 18 days! Ridiculous. I rang again at 7.30am on 28th to see if there was an earlier appointment and was told an engineer could come that morning. He was here by 9.20am. He had to send for a part and said it would be 7-10 days. This morning, 5 October I rang at 8am to see what the situation was and was told the engineer would be with me this morning and I should have been notified. Again he arrived around 9.20 and the machine was thankfully fixed by 10. If I hadn’t have been proactive I would still have been waiting for a first visit by an engineer, then there would have been another week for the part. I told this to the engineer and he said sometimes they don’t have a full sheet for the day but he goes to someone later in the week who has been waiting ages. Really it’s time British Gas got their administration sorted out. I wrote snail mail to the MD when I was first told I had an 18 day wait saying this was unacceptable but I haven’t had a reply. I’m not holding my breath.”

Helpful Report

Posted 3 years ago

“Don’t know what’s happened to BG Home Care. We’ve been with them for a number of years, transferring from their main competitor. Things were great until last year and dire, this year. Annual boiler service used to be booked automatically by THEM and you got the choice to change the date if unsuitable; no more since last year and it’s worsened. Indeed, I’ve spent more than two weeks trying to speak to a human being without success. Their App doesn’t work; their website tells me there’s an error, their chat/text messaging service tells me they can’t get into my account, that I appear deregistered and for me to request a login link. Did so and still received an error message. (Grr!) Got fed up and rang them and still wasn’t able to speak to a human being! Managed though to book an annual service with an automated system. I still need a plumber to come out to fix a leak! Booking an engineer shouldn’t be this difficult. It’s sad that the booking process is painful- makes me wonder if they’re trying to take your money without offering the service. That said, I should add that most of their technicians who’ve fixed things in the past have done so effectively - for us, it’s just been the booking system and the ridiculous ever increasing cost and roulette they play with your package.”

Helpful Report

Posted 3 years ago

“Had a boiler overpressure issue, 1.2 raising to 2.6 when COLD over 2-3 days at which point it starts to leak internally. 1st engineer disconnected filling loop and there was a steady drip. Now I'm no plumber but if water is leaking past the filling loop taps when the taps are closed then it's not doing it's job. YET they DID NOT replace the loop/valves. they've been 3 times now to fit Schrader valve, heat exchanger and some black plastic thing the engineer said could have gone BUT NOT the loop/valves. Got them coming out for a 4th time as we now have a leak internally ALL the time (bucket underneath) coming from... *drumroll* ...the filling loop connection! I'm actually happy as this just proves the mains pressure is getting past the valves, let's hope the next engineer just swaps them out. I've had no issues getting a slot quickly so have to give 2 starts for that, if they had fixed the issue first time 5 but a bit annoyed that in 3 visits the obvious issue isn't being considered/resolved. I'm just so glad I've got Homecare Cover as it would have cost a small fortune otherwise.”

Helpful Report

Posted 4 years ago

“So frustrated with BG! , Not sure what else to do other than complain on here although it seems like its a waste of time and nobody at BG will care anyway. They tell me my Home Energy plan is coming to an end , they offer me new 1 year deals where there is actually an INCREASE in Electricity costs. I switch to a cheaper supplier & they charge me 2 exit fees !! Trying to speak/chat online or send complaint proved impossible . They're so arrogant ! .”

Helpful Report

Posted 4 years ago

“3 months waiting for a part Unable to get an answer from British Gas No call back after numerous calls”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 2,675 reviews