British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have drains & plumbing cover with BG. Was made aware of an external leak by United Utilities. Contacted BG and they arranged for Dyno to contact me immediately. A Dyno rep attended a day or two later. Dyno went onto send Simon from North West Water Co to further assess the issue. Simon returned a couple of days later as scheduled and fixed the leak. Ever so grateful to him and the service prov by BG & Dyno.”

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Posted 1 week ago

“My new Smart meter is now in place. Sam Hayton contact before arrival was most welcome . He arrival, AND JUST GOT ON WITH HIS WORK IN A MOST EFFICIENT MANNER, AS I AM ELDERLY HE WAS KIND AND HELPFUL IN HIS EXPLANATIONS. I was put at ease, and all in all it was nothing to worry about. Thank you British Gas for always having excellent engineers over all my many year with your Company V.G.Ryell”

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Posted 1 week ago

“We have moved house and for 4 months and many phone calls together an account number decided to try one more time before going else where but the lady on other end of phone was brilliant and sorted it she was fantastic her name Is. Anelea credit to British Gas should be more like her👍”

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Posted 2 weeks ago

“Had the best chat with badly. He was great help.”

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Posted 3 weeks ago

“She fixed all my problems including a new radiator for free excellent service from gas all the time thanks”

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Posted 1 month ago

“British Gas man Ed called at my eldery mothers house today and was a perfect gentleman.Kind and patient and explained everything he was doing.10/10 excellent service”

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Posted 1 month ago

“British Gas cover my plumbing and electricity’s as well as my gas boiler. I contacted them recently about a leaking external tap. They sent Liam from Dyno East London to investigate and carry out the work very quickly. Liam has just completed the job this morning after purchasing the parts. The work was completed speedily and expertly by Liam, a polite, friendly, helpful and expert plumber. Thank you Liam, for a job well done.”

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Posted 2 months ago

“I pay weekly as a weekly paid basic OAP . The change from the old account to the newer system was demanding lump sum bill payment which was an impossibility for me. My way, I owe them nothing and am always up to date. The online system failed as it seemed not to recognise me or my payments ! I desperation, I resorted to pen and paper. A HUMAN rang ME , they'd read my letter. Within 2 minutes talking to a real person, the problem was solved satisfactorily. The lady who dealt with me was pleasant and efficient. This could never have been achieved online. I should say that this happened within a couple of days of posting my letter to them.”

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Posted 4 months ago

“5 🌟🌟🌟🌟🌟 to the lovely advisor Siya, Siya was extremely helpful,courteous and professional & was a tremendous support in solving my issue..As always British Gas is an excellent 👍forum to be on.. A big "Thank You" to all the team..x 💕Ms Maureen McKee..😃”

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Posted 4 months ago

“Good tariffs and app is superb.”

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Posted 6 months ago

“Благодаря на Darren за доброто обслужването! Бритиш газ се отзоваха много бързо, се инжинерът Darren дойде точно навреме, свърши си работата много бързо и беше много любезен. Благодаря ви Бритиш газ!!!”

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Posted 7 months ago

“I spoke to a representative yesterday by the name of Pumba who was extremely helpful and answered my questions thoroughly. She had a clear and pleasant manner throughout.”

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Posted 10 months ago

“I was struggling today ,my electric supply had gone off and I had support from a gentleman called (Inga) over the telephone, he was amazing, patient and helpful, I’m so grateful for his help , well done British Gas your guy Inga was first class , much appreciated service 💙”

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Posted 11 months ago

“A delightful gas engineer came to do my service . He found problems I was unaware of . He sorted them for me in a caring and efficient manner He was a star jamie cook thankyou”

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Posted 11 months ago

“Had my boiler installed yesterday the engineer was fantastic apart from tea and biscuits he did an 11 hour day so friendly and courteous cant praise him high enough”

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Posted 1 year ago

“Everyone should be careful with fake bitcoin platforms, as I was scammed on facebook trying to invest in bitcoin. If you have been scammed before, kindly contact (wisetechhack@ gmail .com) to help you recover back you lost money, He's the best.”

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Posted 1 year ago

“Good grief! I was expecting to be waiting in a queue for hours to get someone to answer but no, within minutes my call was answered. Within less than five minutes I'd been given a refund, my direct debit had been decreased. I can't believe how efficient they were on this occasion.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“brilliant engineer named Reece Coy sorted our no hot water and heating came immediately. Also sorted out the boiler a second time ..and the 3rd time he came was brilliant ith the checking of the gas fires . Cant praise him enough !!!!”

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Posted 1 year ago

“I have been desperately trying to get my refund credit from British Gas with no luck. But this morning I spoke to Shalaka and she was most helpful. She provided me with a final bill and my refund all in one chat. If British Gas had more staff like Shalaka them I might have stayed with them. Please get this message to her Boss. She was great 👍 Thanks again”

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Posted 1 year ago

British Gas is rated 1.2 based on 3,153 reviews