British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,115 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son who is at university rang British Gas at about 4pm regarding his metre showing ‘call for help’. By 5.30 an engineer had been round to his student house and fixed the problem.Amazing service, thank you”

Helpful Report

Posted 3 years ago

“We had no heating . Tom and another guy . sorry I didn't get his name .they came out on the 16th of Feb diagnosed the problem order the part . returned next day and fitted it absolutely first class . totally professional . couldn't be happier . thank you so much .Mr maddison . Redditch”

Helpful Report

Posted 3 years ago

“They have now taken over together energy so the £750 pound I was overcharged nearly a year ago plus 20% a month late payment charges and a £50 goodwill payment plus my mother's account money if she was also overcharged, this will now be sorted. Absolutely disgusted with this treatment I have had from together energy.”

Helpful Report

Posted 3 years ago

“Steve arrived this morning, after 1st ringing to confirm that he was on his way. My problem was "No hot water" in my kitchen, after listening to my concerns & being worried, fault was rectified & provided me with some Education, (due to hubby previously sorted these issues & passed away on 01/08/21) I am very grateful to his swift action and empathy that Steve showed me, Steve is a credit to British gas. Thank you Steve.”

Helpful Report

Posted 3 years ago

“Excellent Service received on the evening of Dec 26th in Dunstable, Beds by a engineer called Michael who attended my Tenants boiler that was leaking water and not working - my Tenant commented that he was hard working - polite and very thorough - he repaired the water leakage and got the boiler working to my Tenants complete satisfaction And myself being the Landlord I was extremely happy with regards to the quickness of response and service received 10/10 Thank you BG especially Michael”

Helpful Report

Posted 3 years ago

“Great service! Would highly recommend.”

Helpful Report

Posted 3 years ago

“Boiler and heating system not functioning properly. Called in Homeserve with whom we were under service contract. After 2 days of ineptness they left us in a worst state as the fitting of a new pump introduced copious amounts of air into the system and a leak left us with a damaged ceiling. Spent the last 4 nights with no heating and no hot water. Called British Gas on Sunday morning, had an engineer with us at 10.00 on Monday morning and by 10:40, the heating system was purring! Committed to spend £300.00 over 12 month for 3 star cover that looks after my complete heating system. Money well spent methinks...absolutely delighted with speed of response, professionalism of engineer and the result. Thank you!”

Helpful Report

Posted 3 years ago

“This review is not for British gas itself as I've had a year of trouble with the company itself and a handful of unhelpful of employees. I rung up on the 29/11/21 and finally got through to a lovely lady that actually liked her job and made it her mission to sort out my account like no other had ever attempted. Tanika you are an angel and I'm am so grateful to you for dealing with my complaints and spending the 2 hours to fix everything. Thank you so much for your time, patience and optimistic attitude, you were pleasure to talk to you and others at British gas would benefit greatly from your expertise and determination to get the job done. Thank you again 😊”

Helpful Report

Posted 3 years ago

“Radiator leaking valve, very old System valve new would not fit Frank our engineer was able adapt to fit made a very god job done under difficult times conditions well done him”

Helpful Report

Posted 3 years ago

“Thanks to Rushikesh, Customer Service Adviser, who was on live chat with me and his good attitude helped me to solve my problem asap...”

Helpful Report

Posted 3 years ago

“I have to speak as I find…. I made an online booking over the weekend and got an appointment for Tuesday. I have never made appointments online before. Excellent communication! I get a text to say engineers on their way then 5 mins later a call from the guy to say he will be with me in 15mins. There were two men David Lawley & Jeffrey Riley both were efficient with PPE for Covid before they entered my home. They made my hob safe and ordered part for me. Both I have to say we’re very pleasant guys. Thank you for putting my mind at ease and getting the job sorted out. They are both an asset to British Gas! Thank you!!”

Helpful Report

Posted 3 years ago

“New policy set up with British Gas as my previous ceased trading. All quick and easy move over. No issues and communication good.”

Helpful Report

Posted 3 years ago

“Had a problem with the boiler and on 3 occasions they came out and not only fixed it but replaced parts that were on the way out earlier than they had to so the boiler would function properly without calling them out again”

Helpful Report

Posted 3 years ago

“During pandemic unable to have my yearly check wrote to me apologising with a refund”

Helpful Report

Posted 3 years ago

“best customer service i ever received Problem solved very polite helpful and understanding Spoke with Vicki very understandable and so helpful Thank you Dave”

Helpful Report

Posted 3 years ago

“British Gas are the best. They supported me during crisis. They listened to and assisted all through. Thanks so much for all your supports. Especially one of the staff called ODILLE. God bless you all”

Helpful Report

Posted 3 years ago

“very good free boiler care and house pipes so very pleasant surprise”

Helpful Report

Posted 3 years ago

“Just spent a hour trying to get through to try and sort out a direct debit "witch I have been paying for 27 years" aventuley spoke to a woman with no idea what she was doing, was put on hold for another 10 minutes then the phone went dead then I got a call to take a servay to see how they did.”

Helpful Report

Posted 3 years ago

“I have used British Gas for various things such as installation and maintenance of boiler. I have now changed from EON energy suppliers to British Gas as EON are a complete nightmare. I rang British Gas and was able to speak to a person - not possible with EON today and he was very helpful. Bills from EON are a nightmare, British gas very clear.”

Helpful Report

Posted 3 years ago

“We had a wrongly thought emergency. But they were here in the hour. Excellent”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,115 reviews