British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best decision ever chosing British Gas to install a new boiler. Professional, efficient and work done on schedule. All rubbish removed scaffolding taken away and everything cleaned up straight after the job was completed. The engineer Paul, was brilliant at his job. He managed to secret new pipework even though it seemed an impossible job. 5 stars British Gas, Well Done.”

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Posted 3 years ago

“Boiler service- reported fault on Bank Holiday Monday & got prompt appointment for today. Engineer called early to bring appointment forward & true to his word arrived early. Replaced faulty calve & tested system before leaving. Engineer D Tarrant, very polite & professional. Thank you for prompt service.”

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Posted 3 years ago

“Had a problem with a British Gas bill and phoned to speak to an advisor. Due to waiting for someone to answer the time crept to after 5pm, I was pleased to see that you have an online customer chat service. The customer service advisor called Felix was prompt, polite and extremely helpful. I was very pleased to sort out the problem at the end of the working day. I tried to complete a good survey for Felix at the end but clicked out by accident and the survey disappeared. Please give Felix my thanks for their good service and thank you for having an option to speak online to a real person not a robot. With thanks”

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Posted 3 years ago

“Hello Sir We are reputation management company. Please visite our website for grow your business Rating*** on google, TripAdvisor, truspilot etc..hope it can be help you. Whatsapp +8801935208688 https://reviewsforstore.xyz”

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Posted 3 years ago

“Sizinzi Maqina provided an excellent customer service throughout the duration of our telephone call. She was also very helpful. I would give a rating of 10 ⭐️ Mr F. Oladipo”

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Posted 3 years ago

“I had a burst pipe which blew all the electrics 🙁 no water no power At 1 in the morning the electrician came and checked we were safe At 9am the plumber came and repaired the leak 8pm disaster 10am all fixed Thanks man on phone to book engineer Thanks Jon paul of dynorod Thanks British Gas you are ⭐️ ⭐️”

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Posted 3 years ago

“My son who is at university rang British Gas at about 4pm regarding his metre showing ‘call for help’. By 5.30 an engineer had been round to his student house and fixed the problem.Amazing service, thank you”

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Posted 3 years ago

“We had no heating . Tom and another guy . sorry I didn't get his name .they came out on the 16th of Feb diagnosed the problem order the part . returned next day and fitted it absolutely first class . totally professional . couldn't be happier . thank you so much .Mr maddison . Redditch”

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Posted 3 years ago

“They have now taken over together energy so the £750 pound I was overcharged nearly a year ago plus 20% a month late payment charges and a £50 goodwill payment plus my mother's account money if she was also overcharged, this will now be sorted. Absolutely disgusted with this treatment I have had from together energy.”

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Posted 3 years ago

“Steve arrived this morning, after 1st ringing to confirm that he was on his way. My problem was "No hot water" in my kitchen, after listening to my concerns & being worried, fault was rectified & provided me with some Education, (due to hubby previously sorted these issues & passed away on 01/08/21) I am very grateful to his swift action and empathy that Steve showed me, Steve is a credit to British gas. Thank you Steve.”

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Posted 3 years ago

“Excellent Service received on the evening of Dec 26th in Dunstable, Beds by a engineer called Michael who attended my Tenants boiler that was leaking water and not working - my Tenant commented that he was hard working - polite and very thorough - he repaired the water leakage and got the boiler working to my Tenants complete satisfaction And myself being the Landlord I was extremely happy with regards to the quickness of response and service received 10/10 Thank you BG especially Michael”

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Posted 3 years ago

“Great service! Would highly recommend.”

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Posted 3 years ago

“Boiler and heating system not functioning properly. Called in Homeserve with whom we were under service contract. After 2 days of ineptness they left us in a worst state as the fitting of a new pump introduced copious amounts of air into the system and a leak left us with a damaged ceiling. Spent the last 4 nights with no heating and no hot water. Called British Gas on Sunday morning, had an engineer with us at 10.00 on Monday morning and by 10:40, the heating system was purring! Committed to spend £300.00 over 12 month for 3 star cover that looks after my complete heating system. Money well spent methinks...absolutely delighted with speed of response, professionalism of engineer and the result. Thank you!”

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Posted 3 years ago

“This review is not for British gas itself as I've had a year of trouble with the company itself and a handful of unhelpful of employees. I rung up on the 29/11/21 and finally got through to a lovely lady that actually liked her job and made it her mission to sort out my account like no other had ever attempted. Tanika you are an angel and I'm am so grateful to you for dealing with my complaints and spending the 2 hours to fix everything. Thank you so much for your time, patience and optimistic attitude, you were pleasure to talk to you and others at British gas would benefit greatly from your expertise and determination to get the job done. Thank you again 😊”

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Posted 3 years ago

“Radiator leaking valve, very old System valve new would not fit Frank our engineer was able adapt to fit made a very god job done under difficult times conditions well done him”

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Posted 3 years ago

“Thanks to Rushikesh, Customer Service Adviser, who was on live chat with me and his good attitude helped me to solve my problem asap...”

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Posted 3 years ago

“I have to speak as I find…. I made an online booking over the weekend and got an appointment for Tuesday. I have never made appointments online before. Excellent communication! I get a text to say engineers on their way then 5 mins later a call from the guy to say he will be with me in 15mins. There were two men David Lawley & Jeffrey Riley both were efficient with PPE for Covid before they entered my home. They made my hob safe and ordered part for me. Both I have to say we’re very pleasant guys. Thank you for putting my mind at ease and getting the job sorted out. They are both an asset to British Gas! Thank you!!”

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Posted 3 years ago

“New policy set up with British Gas as my previous ceased trading. All quick and easy move over. No issues and communication good.”

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Posted 3 years ago

“Had a problem with the boiler and on 3 occasions they came out and not only fixed it but replaced parts that were on the way out earlier than they had to so the boiler would function properly without calling them out again”

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Posted 3 years ago

“During pandemic unable to have my yearly check wrote to me apologising with a refund”

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Posted 3 years ago

British Gas is rated 1.2 based on 3,153 reviews