British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Helen in Cardiff. What a pleasant. Professional and competent person. An absolute pleasure to deal with her. If all customer service staff were as good they'd never be any complaints. Thank You Helen”

Helpful Report

Posted 1 year ago

“After a horrendous day of speaking to different departments and being cut off three times because the engineer did not turn up l finally got through to a lady called merlene this lady sorted everything for me Can l say for the six people who l spoke to today this lady was the only one who could sort my problem Mrs Shirley Wilkinson”

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Posted 1 year ago

“We had problems with our programmer, so I phoned British Gas. They sent Justin, who I thought was superb. Justin, not only fixed the programmer, he also programmed our Heating and Hot water to come on, at fixed times that I mentioned. Not only that, he cleverly explained the functions of each button on the programmer. He also asked if we had a carbon monoxide detector, and when we said 'no', he gave us one for which we'll pay when we get the invoice. British Gas, you're lucky to have someone like Justin working for you. Thanks a million, Justin. Ram Srinivasan”

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Posted 1 year ago

“I am krishanthi Happawana Withanage Don. I have a great conversation with Ms Sethu who is a customer care assistant about half and hour 😀. Yes absolutely great experience. She sorted out everything that I had to face all problems related to energy since my new arrival to my n home. Great service. 👍 I recommend British gas without any hesitate.”

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Posted 1 year ago

“I know people don't write positive thing but I have to say when my washing machine broke and it was a 2 man job to mend dave and Ben were brilliant there professional yet friendly and I'm happy 😊”

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Posted 1 year ago

“Outstanding service over the phone with Lubalo Many Thanks”

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Posted 1 year ago

“We had an annual boiler check in Ipswich on Friday 18th August 2023 by Mr Connor. He did a very professional work for us. Additionally He installed a two carbon monoxide detectors:upstairs and downstairs. We have received a very good explanation how it works in case of alarm. Mr Connor was very helpful and very kind. Thank you. This is my strong recommendation for British Gas. Waldemar from Ipswich / Suffolk.”

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Posted 1 year ago

“I recently had a new boiler fitted to replace one over 30 years old. The whole process was simple, fully explained and with strict time guidelines. The engineer was polite, tidy, skillful and utterly professional. There were a number of unexpected issues due to the age and construction of my flat, necessitating laying new pipes in inaccessible places, yet he dealt with all of these with aplomb and on great time. It was a totally stress-free 2 days (for me) and I wish to thank British Gas for that. I have read other reviews which differ from my experience, so I thought it important to let you know how happy I have been throughout with how I was treated and how the work progressed.”

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Posted 2 years ago

“I am pleased with the help provided by a lady ( Gugu ) on th 2 june. Politeness and efficiency settled the matter and there was no lengthy waiting time. Thanks”

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Posted 2 years ago

“Repaired on day following problem. Engineer was on time, friendly and helpful. Fixed more than the original fault without extra charge.”

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Posted 2 years ago

“Any problems have been sorted out very quickly and staff have been very helpful.”

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Posted 2 years ago

“Had an engineer out today,what a guy. Really friendly,very knowledgeable knew his stuff. Took his shoes off very polite an covered his work area with dust sheets. His name John Buttle I think”

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Posted 2 years ago

“I have been a customer of BG for over 50 years recently I had to use Homecare Plumbing due to a burst and then a leak. They were absolutely brilliant with their response and repair, can’t praise them enough WELL DONE and a million thanks”

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Posted 2 years ago

“Smart meter not working. Contacted Helpdesk, who provided a very quick response and kept me informed of the dates and offered me different options.”

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Posted 2 years ago

“British Gas where do I start, January 2022 bills paid everything good since then I have submited readings and they have put a Higher estimated readings up until July and by then they reckon I owe £600.00 pluss, I phone them up estimated wait 30 mins hang up send an e-mail nothing, write a letter of complaint nothing I decide to change suppliers and decided to phone customer service waited 30 mins hang up,decide to try again and hang on the line till they answer finally I spoke to one of the most helpful and friendliest customer service agents ever, Her name is Susan Miller working from Edinburgh she sorted out my problem made sure everything was updated, sent me an e-mail of what she had done the lady was absolutely amazing if I had spoken to her first time I would still be a customer.. BRITISH GAS THIS LADY SHOULD BE PUT IN CHARGE OF YOUR CUSTOMER SERVICES WITHOUT DOUBT THE BEST AROUND. for Susan Miller I give 5 stars more if I could, for the rest 0”

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Posted 2 years ago

“Spoke to a helpful man couldn’t have done more very good service.”

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Posted 2 years ago

“My mum had a boiler problem on Friday, BG came out and found the issue and ordered the part and promised to attend 1st thing Monday morning which the did at 8am and fixed the problem due to her health issues. The engineer was compassionate, curtious and very informative. A credit to BG. I have had my boiler service today & the engineer was polite, curtious and completed the service in a professional manner. BG you really do have some amazing engineers working for you and recognition & praise goes along way as these guys are the face of your company. Well done to both engineers, you were both amazing & true gents!”

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Posted 3 years ago

“had ongoing boiler problem,very inconvenient, eventually repaired all good,Steve the engineer was both professional and courteous explained what he had to do, very happy with the outcome, thanks.”

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Posted 3 years ago

“Been with BG for 15months. At the time they gave me the best deal and I trust them before other suppliers.”

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Posted 3 years ago

“Excellent experience dealing with my move in. Really patient and helpful service. The person that dealt with me was a credit to the company.”

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Posted 3 years ago

British Gas is rated 1.2 based on 3,153 reviews