British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“best customer service i ever received Problem solved very polite helpful and understanding Spoke with Vicki very understandable and so helpful Thank you Dave”

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Posted 3 years ago

“British Gas are the best. They supported me during crisis. They listened to and assisted all through. Thanks so much for all your supports. Especially one of the staff called ODILLE. God bless you all”

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Posted 3 years ago

“very good free boiler care and house pipes so very pleasant surprise”

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Posted 3 years ago

“Just spent a hour trying to get through to try and sort out a direct debit "witch I have been paying for 27 years" aventuley spoke to a woman with no idea what she was doing, was put on hold for another 10 minutes then the phone went dead then I got a call to take a servay to see how they did.”

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Posted 3 years ago

“I have used British Gas for various things such as installation and maintenance of boiler. I have now changed from EON energy suppliers to British Gas as EON are a complete nightmare. I rang British Gas and was able to speak to a person - not possible with EON today and he was very helpful. Bills from EON are a nightmare, British gas very clear.”

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Posted 4 years ago

“We had a wrongly thought emergency. But they were here in the hour. Excellent”

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Posted 4 years ago

“I had electrician come to sort out electrical problem. He was firstly very professional and friendly. I felt he was safe in his practices carefully explaning things to me. Also without asking he put on overshoes and wore a mask. He assured me he used hand sanitizer multiple times. He was very respectful and responsible and told me he does regular Covid lateral flow tests and currently is negative. Reassuring to know this. A great asset to British Gas and also paperwork given to me was very neatly written. No signature required due to Covid. Felt happy and safe to have him in my home and was pleased he got it sorted in timely fashion. Thank you”

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Posted 4 years ago

“Been a customer for them very friendly customer service and metering team.”

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Posted 4 years ago

“My boiler covered by Homecare recently failed leaving us without hot water and central heating. After encountering a little delay on the automated system with my appointment I eventually spoke to an operative at British Gas Call centre, believe this was in South Africa (but may be mistaken). The operative took ownership of the situation and communicated with the the planning team to ensure early attendance of a field engineer. The first chap attended and determined the parts required however due to workloads a second engineer (Andy 3995143) attended. He was particularly clear and fully understanding of the requirement for our quite old and unique boiler. There was a need for follow up visits, including weekend and he was absolutely brilliant. I appreciate these are challenging times for both the field engineers as well as BG itself but sometimes it is easier to be negative about our own businesses so I felt it only appropriate to commend BG in the way that they dealt with my own situation ; including the lady in the call centre as well as the excellent field engineer. WELL DONE BG !!”

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Posted 4 years ago

“Booking a service on line is very good. But booking a repair is a night mare as the dairy is six or seven weeks waiting. We had a leek in the boiler and a bucket collecting the water under the boiler. It was a hard trying to explain on line that we wanted a repair ASAP and its also bank holiday. I phoned on Tuesday and spoke with a human who was very apologetic and undstanding an engineer was at the house within a hour and the job was fixed in a couple of hours. Well done BG”

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Posted 4 years ago

“I don't usually take the time to leave reviews but on this occasion I feel I should. I spoke to a lovely guy called Simon (collections department) today who helped me work out my arrears with British Gas. Not only this, but he took the time to explain how my new meters work, set me up a new direct debit and explained exactly how the units and charges work. He has arranged an appointment to get my gas meter fixed so that I do not have the added hassle of uploading my meter readings and creating room to call back into arrears. This is the first time I have had a thoroughly enjoyable experience when dealing with a utility company. More reps like Simon please :)”

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Posted 4 years ago

“Found them good up to now had boiler instaled had a few teathing problems but got it sorted”

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Posted 4 years ago

“I had to sort a problem with my electric meter and the person called Vashawi was extremely helpful and sorted things for me nothing was too much trouble forhim”

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Posted 4 years ago

“Boiler fixed by an amazing engineer. Punctual, profesional and very helpful engineer. Very pleased with his service. I'll highly recommend British Gas for home services”

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Posted 4 years ago

“Thank the lady on the live chat who helped me through the process of moving house and organising a final bill date excellent service”

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Posted 4 years ago

“I’ve never had complaint with them. I had issue with my boiler and they came out in three hours and fixed everything. I’ll definitely recommend them”

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Posted 4 years ago

“I'm a tenant in fairly old house, so we have had lots of problems with various appliances breaking down since moving in. Luckily our landlords have British Gas Homecare cover, and BG have been unfailingly great for the whole time. Always kind, polite and helpful on the phone, appointments are easy to make and move around, and generally within the next week. Most of the time the issue is fixed first go as well if you describe it in a bit of detail when making the appointment. Can't recommend enough.”

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Posted 4 years ago

“The customer care is always second to none and have helped me tremendously to arrange a new tariff this year”

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Posted 4 years ago

“I spoke to a member of the debt team. Dept was due to close at 5 i got through on the dot after being on hold for 15minutes. It was regarding my mums bill she is 90 and has gone into care. The gentleman that took my call took his time and explained what could be done. Not much can be done however he listened carefully, expressed concern for my mums situation and showed empathy not something many big companies are willing to do. Just to let British Gas know that the staff member that dealt with my call deserves recognition for his efforts. 9.12 at 5pm”

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Posted 4 years ago

“Engineer came today very helpful nothing was to much trouble excellent service from him”

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Posted 4 years ago

British Gas is rated 1.2 based on 3,153 reviews