British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and a good energy saving , I will be back to sign up in a few days , as npower we’re going to charge me a leave early fee.”

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Posted 6 years ago

“Keisha in customer services made a problem with my meter so easy to correct. I was pleasantly surprised and impressed with the efficient, polite, helpful, understanding and reassuring way she approached and solved my issue. She deserves a lot of loyalty from her employers and a bonus. Many thanks.”

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Posted 6 years ago

“British Gas engineer called Rob Cooper came out to our house last week. We live in a Georgian house with a system inherited from the previous owners. Rob was so efficient, not only solving the problem quickly, he was so informative and explained in depth certain problems. Well done British Gas and well done Rob! Excellent service.”

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Posted 6 years ago

“Came out to my elderly frail father within an hour of contacting them . What a fantastic service . Really appreciate it . Would recommend this service to anyone”

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Posted 6 years ago

“New boiler Worcester Bosch fitted new valve and new thermostat im a happy lady they sent the A team in I can highly recommend them and the price was very good with 5 years back up cant complain at all.”

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Posted 6 years ago

“I recently had a boiler installed and an additional radiator with the hive system. I have to say that the whole process was excellent. The engineers both the plumber and electrician treated my home with respect. They explained the process and also kept me updated. They cleaned up afterwards. I did have an issue the next day but this was expected as the additional radiator needed balancing again an engineer arrived who sorted it out and was extremely polite. The difference the new boiler has made is great. The heating system is functioning extremely efficiently and the house is really warm. I would recommend the replacement boiler to anyone as you may get it a bit cheaper but you don't have the backup and the professionalism. I think it was worth every penny.”

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Posted 6 years ago

“I'm a happy BG customer.”

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Posted 6 years ago

“I would like to say how delighted I am with the service I received from Scottish Gas today, 11/02/05. I had an annual boiler inspection conducted by Nigel. Not only was he was very thorough in his inspection of the boiler and radiators, he also took time to answer my questions about various aspects of central heating in a very friendly manner. He was professional, knowledgeable and efficient and an absolute credit to the firm. Oh and a bonus is the price I paid was much cheaper than advertised on their website!”

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Posted 6 years ago

“I don’t usually write reviews but I have just started using British Gas online & I must say how user friendly it is. Not only that but when I need to speak to an advisor on the phone there call back service was really quick. I have always had good customer service from them but they could give some of the so-called communication companies a run for their money!”

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Posted 6 years ago

“You sent the engineer Henry T to fix my bolier problem and he did a thorough and terrific job. I am well impressed. Thank you British Gas!!!”

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Posted 6 years ago

“Yesterday i was visited by one of your engineers to fix a fault on my boiler I found him to be helpful friendly competent and sympathetic to my needs I have been a customer for over 40 years and I have no thoughts of changing”

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Posted 6 years ago

“Sam made me happy by sorting out a long running problem with the renewal of my Mother's Home Service policy. Thank you, Sam”

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Posted 6 years ago

“I don't need to shop around when price rises time come around. Better things to do than sit at the computer looking for a fair deal, its so confusing. British Gas has looked after me for years and I know I couldn't get a better deal anywhere. Thank you British Gas & Electric”

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Posted 6 years ago

“Had british gas out 4 times in two weeks very impressed with service have my tumble dryer repaired and twice for my boiler now all working”

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Posted 6 years ago

“We had an annual boiler serviced on one of our property's and the engineer was excellent and very professional and polite. His name was Gabriel Jurukouski employee number :3990394”

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Posted 6 years ago

“Had a problem with our boiler. Me T James came out and as well as being friendly and helpful, he fixed the problem and tested it to make sure it was fixed. A credit to the company.”

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Posted 6 years ago

“I recently had a gas engineer called Ashley to service my boiler. I had realised all wasn't well and Ashley painstakingly worked out the problems. He had to come back the following day so instead of the quick service he spent 4 hours going over my boiler and putting everything right. He was polite and so helpful and also phoned later in the day to make sure it was running as it should be. Brilliant young man who put my faith back in British Gas. I was thinking of changing suppliers but wont now!”

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Posted 7 years ago

“Sorting out boiler problem ringing before arrival,Gareth engineer no 3990425 helpful polite and did the job most efficiently. Thank you”

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Posted 7 years ago

“Day started off terribly today when the gas boiler decided to blow up and turn our kitchen in to a lake. We had no cover and nobody to help us until a relative recommended British Gas. They sent a young chap out within a few hours who was extremely polite and professional and fixed the problem in no time. I am now covered by British Gas and am totally satisfied with the service they carried out.”

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Posted 7 years ago

“I had a leak with with radiator leaking valve and joint in Edmonton london N9,an engineer his name is Alex arrived on time before the actual appointment time of 12noon.He was so professional friendly,he fixed the problem and clear up well.Can this review be passed on to him and tell him how grea full I was with his work.”

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Posted 7 years ago

British Gas is rated 1.2 based on 3,153 reviews