British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,115 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a happy BG customer.”

Helpful Report

Posted 6 years ago

“I would like to say how delighted I am with the service I received from Scottish Gas today, 11/02/05. I had an annual boiler inspection conducted by Nigel. Not only was he was very thorough in his inspection of the boiler and radiators, he also took time to answer my questions about various aspects of central heating in a very friendly manner. He was professional, knowledgeable and efficient and an absolute credit to the firm. Oh and a bonus is the price I paid was much cheaper than advertised on their website!”

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Posted 6 years ago

“I don’t usually write reviews but I have just started using British Gas online & I must say how user friendly it is. Not only that but when I need to speak to an advisor on the phone there call back service was really quick. I have always had good customer service from them but they could give some of the so-called communication companies a run for their money!”

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Posted 6 years ago

“You sent the engineer Henry T to fix my bolier problem and he did a thorough and terrific job. I am well impressed. Thank you British Gas!!!”

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Posted 6 years ago

“Yesterday i was visited by one of your engineers to fix a fault on my boiler I found him to be helpful friendly competent and sympathetic to my needs I have been a customer for over 40 years and I have no thoughts of changing”

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Posted 6 years ago

“Sam made me happy by sorting out a long running problem with the renewal of my Mother's Home Service policy. Thank you, Sam”

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Posted 6 years ago

“Had british gas out 4 times in two weeks very impressed with service have my tumble dryer repaired and twice for my boiler now all working”

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Posted 6 years ago

“I don't need to shop around when price rises time come around. Better things to do than sit at the computer looking for a fair deal, its so confusing. British Gas has looked after me for years and I know I couldn't get a better deal anywhere. Thank you British Gas & Electric”

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Posted 6 years ago

“We had an annual boiler serviced on one of our property's and the engineer was excellent and very professional and polite. His name was Gabriel Jurukouski employee number :3990394”

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Posted 6 years ago

“Had a problem with our boiler. Me T James came out and as well as being friendly and helpful, he fixed the problem and tested it to make sure it was fixed. A credit to the company.”

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Posted 6 years ago

“I recently had a gas engineer called Ashley to service my boiler. I had realised all wasn't well and Ashley painstakingly worked out the problems. He had to come back the following day so instead of the quick service he spent 4 hours going over my boiler and putting everything right. He was polite and so helpful and also phoned later in the day to make sure it was running as it should be. Brilliant young man who put my faith back in British Gas. I was thinking of changing suppliers but wont now!”

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Posted 6 years ago

“Sorting out boiler problem ringing before arrival,Gareth engineer no 3990425 helpful polite and did the job most efficiently. Thank you”

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Posted 7 years ago

“Day started off terribly today when the gas boiler decided to blow up and turn our kitchen in to a lake. We had no cover and nobody to help us until a relative recommended British Gas. They sent a young chap out within a few hours who was extremely polite and professional and fixed the problem in no time. I am now covered by British Gas and am totally satisfied with the service they carried out.”

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Posted 7 years ago

“I had a leak with with radiator leaking valve and joint in Edmonton london N9,an engineer his name is Alex arrived on time before the actual appointment time of 12noon.He was so professional friendly,he fixed the problem and clear up well.Can this review be passed on to him and tell him how grea full I was with his work.”

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Posted 7 years ago

“We have a British Gas Homecare contract covering the boiler for over 6 years. In that time we've had only positive experiences with both the telephone staff & also engineers. Parts that have been replaced are diverter & also isolation valves, pump & circut board. Only once did they cancel but they let me know. I'm paying little over £5.00 per week & that includes a £90.00 yearly service. Couple of weeks before renewal i ring them & politely haggle to get something off the new premium. Regards non Brit Gas engineers i know there are decent ones out there but in our experience we don't want the hassle of having to keep chasing them & also attempting to rip us off. To us it's about peace of mind.”

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Posted 7 years ago

“Horrendous weather, gas man due between 12 and 6pm phoned just turned 6 pm stuck in traffic as most at standstill. Managed to get here at 8.15pm and what a lovely guy he was. Couldn't do enough, full explained what had been the problem. A credit to British Gas and I would welcome him back to do my yearly service each time.shelaghkbennett@hotmail.com”

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Posted 7 years ago

“Easy online forms and English call centre”

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Posted 7 years ago

“spoke to person very quickly who explained my tariff options and switched within minutes”

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Posted 7 years ago

“We had an electrical fault caused by the boiler this weekend. It not only cut off the electricity and kept tripping the system but the boiler system was shorting out. Within 6 hours, two seperate engineers (one electrical and one for the boiler) came to the house, despite British Gas own booking systems being upgraded and causing issues, and resolved the issue with brilliant efficiency. The fault was not obvious but the care, attention, politeness and attitude of the engineers was superb and I cannot fault these guys.”

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Posted 7 years ago

“I neded a replacement boiler fitted. My 30 year old boiler could not be repaired. The BG advisor, Martin Johnson, called on Tuesday 14th November 2017. Martin was helpful,gave honest advice,and was not pushy. I was aware that BG would not be the cheapest but in my experience you get what you pay for. I agreed to go ahead. Later the same evening I was called and told that the new boiler could be fitted the next day. By 8am on 15th the new boiler and other parts had been delivered, and scaffolding was being put up. The fitter,Steve Childs, turned up on time and started work. He was pleasant, worked hard and kept mess to a minimum. Later the same day the BG electrician,David Skinner,anothervery pleasant chap, arrived to connect the electrical side of things. The scaffolding was removed early the next day and the old boiler etc was collected. Needless to say I was 100% happy with everything. In this day and age it is unusual to get service like this. Many thanks to all concerned.”

Helpful Report

Posted 7 years ago

British Gas is rated 1.2 based on 3,115 reviews