British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have a British Gas Homecare contract covering the boiler for over 6 years. In that time we've had only positive experiences with both the telephone staff & also engineers. Parts that have been replaced are diverter & also isolation valves, pump & circut board. Only once did they cancel but they let me know. I'm paying little over £5.00 per week & that includes a £90.00 yearly service. Couple of weeks before renewal i ring them & politely haggle to get something off the new premium. Regards non Brit Gas engineers i know there are decent ones out there but in our experience we don't want the hassle of having to keep chasing them & also attempting to rip us off. To us it's about peace of mind.”

Helpful Report

Posted 7 years ago

“Horrendous weather, gas man due between 12 and 6pm phoned just turned 6 pm stuck in traffic as most at standstill. Managed to get here at 8.15pm and what a lovely guy he was. Couldn't do enough, full explained what had been the problem. A credit to British Gas and I would welcome him back to do my yearly service each time.shelaghkbennett@hotmail.com”

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Posted 7 years ago

“Easy online forms and English call centre”

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Posted 7 years ago

“spoke to person very quickly who explained my tariff options and switched within minutes”

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Posted 7 years ago

“We had an electrical fault caused by the boiler this weekend. It not only cut off the electricity and kept tripping the system but the boiler system was shorting out. Within 6 hours, two seperate engineers (one electrical and one for the boiler) came to the house, despite British Gas own booking systems being upgraded and causing issues, and resolved the issue with brilliant efficiency. The fault was not obvious but the care, attention, politeness and attitude of the engineers was superb and I cannot fault these guys.”

Helpful Report

Posted 7 years ago

“I neded a replacement boiler fitted. My 30 year old boiler could not be repaired. The BG advisor, Martin Johnson, called on Tuesday 14th November 2017. Martin was helpful,gave honest advice,and was not pushy. I was aware that BG would not be the cheapest but in my experience you get what you pay for. I agreed to go ahead. Later the same evening I was called and told that the new boiler could be fitted the next day. By 8am on 15th the new boiler and other parts had been delivered, and scaffolding was being put up. The fitter,Steve Childs, turned up on time and started work. He was pleasant, worked hard and kept mess to a minimum. Later the same day the BG electrician,David Skinner,anothervery pleasant chap, arrived to connect the electrical side of things. The scaffolding was removed early the next day and the old boiler etc was collected. Needless to say I was 100% happy with everything. In this day and age it is unusual to get service like this. Many thanks to all concerned.”

Helpful Report

Posted 7 years ago

“I wanted a quote for Homecare cover( Boiler, plumbing an drains) for renting out my property. I initially applied online and then did not finish my application because I ran out of time. British Gas subsequently phoned me to say they had noticed that I had not finished my application and could they help?. They were obviously keen for my custom- unlike some others who had not bothered to phone back - and I ended up getting an excellent policy with them which suits my needs perfectly.”

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Posted 7 years ago

“The engineer was extremely knowledgeable and fixed my boiler the very same day”

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Posted 7 years ago

“Did exactly what they said they would”

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Posted 7 years ago

“Customer service is really good I can't complain I've used British gas for utilities and service cover breakdowns etc for over 25 years and they have always done a good job. Home security was really good and even dyno rod came out to deal with a weeping stop tap leak and could not repair under the policy but still tightened up the washer. Reliable and trusted”

Helpful Report

Posted 8 years ago

“Customer service exceptional and very patient in helping me with my order. I had to contact the sales representative several times before confirming my order, and the assistant ( Mark Gwilliam, New Business Sales Executive, British Gas Business) was very patient and helpful in dealing with my questions.”

Helpful Report

Posted 8 years ago

“Near to my policy renewal, the helpful assistant waived the cancellation fee. The call centre was super quick in responding and very polite. Wonderful!”

Helpful Report

Posted 8 years ago

“I recent lost my job last year due to ill health. I am on payment cards for gas and electricity, paid fortnightly. 3 times I rang up to say I was struggling and those 3 times I spoke to three different people. They were very understanding and helpful. They never swore, never threatened me with a pre-payment meter. I didn't have to start paying again for six weeks to give me time to get things sorted out, naturally my payments increased to cover my missed payments but it was not by much. Installed a smart meter which is excellent, turned up on time. My partner has been with British gas for over 20 years, she also never had any problems and has got boiler care. All representatives I have spoken to have been polite. The problem with some people when they get into money problems, instead of getting in touch to sort things out they just leave it. I would recommend British gas to anyone.”

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Posted 8 years ago

“The man from British gas came on Sunday to service the boiler, his name was Tony Randell, I think his number was 2996024, he was a lovely man, really polite very pleasant and efficient. Just to let you know”

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Posted 10 years ago

“Always found British Gas to be a very good company. Yes sometimes it may take a little while to get through and yes they can make mistakes but all companies do. Overall a very good service provided. Home care is worth its weight in gold.”

Helpful Report

Posted 10 years ago

British Gas is rated 1.2 based on 3,153 reviews