British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,115 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recent low price tariff is amazingly low and many should consider their energy services.”

Helpful Report

Posted 5 years ago

“The app is excellent, makes everything very easy! Some great rewards too!”

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Posted 5 years ago

“Excellent service and repair by Adrian today 10/10.”

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Posted 5 years ago

“My boiler went crazy late on a Saturday morning four days before Christmas.I managed to get a slot the same day. Within two hours I had an engineer sorting it out. He was lovely, polite, cheerful and calm! Within 45 minutes he had fixed the issue and phoned two days later to check the boiler was ok. He even thanked me for being a nice customer. All the engineers we have had have been great but he was wonderful. I'm writing a review because most people only write about bad experiences.”

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Posted 5 years ago

“Have had a long standing problem with clanking noise when boiler switches off and none of the British Gas engineers have been able to solve it until the last one ( Phil O ) who o our delight has cracked it . Well done and thank you Phil.”

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Posted 5 years ago

“Just finished a phone call with a very nice British Gas Homecare Salesman - Douglas - who very patiently took my rather rude telephone call to him regarding my Homecare contract and then proceeded to solve my issues one by one and reduce my monthly payments but still managing to give me what I wanted in my Homecare contract. Very professional and efficient as well as being a very nice man, answering every question that I fired at him with patience and a resolution. If only all service contract staff were just as good as Douglas, a credit to his company - British Gas should give him a salary increase and get him to train all their future employees.”

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Posted 5 years ago

“I think they are good value for money and all the workmen are proffessional, helpful, tidy, polite and a credit to British Gas”

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Posted 5 years ago

“Had British Gas out this morning to look at my boiler that was not igniting. The engineer was very nice and helpful. He managed to temporary fix the boiler until the part arrives next week. Very pleased with the service provided.”

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Posted 5 years ago

“The man that came to complete our service for us went above and beyond what was expected, he was friendly and really could not do enough for us. It is such a rare thing these days to get such professional work. Thank you to Murray Hughes.”

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Posted 5 years ago

“Always great to deal with them”

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Posted 5 years ago

“I have had an emergency electrical job done at my home today, the engineer whose name is David Power No. 168348 could not do enough to help nothing was a trouble he did a very good job and solved the problem with my electrics. Thankyou”

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Posted 5 years ago

“Absolutely brilliant. Best thing I ever did was take out the cover for boiler , water & electrical cover. Has saved me a fortune over the years. And really nice local people .”

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Posted 5 years ago

“I have just had a combi boiler installed by British Gas to replace my back boiler. It was quite a big job to relocate and get a gas supply to the new location. I can't praise the engineers enough. They were polite, efficient and considerate. I was dreading having the work done as floor boards had to come up that were under my laminate flooring. Everything ran smoothly. These lads are a credit to British Gas. The new Hive control is amazing, so glad I took the plunge now before my old boiler died. Have been a British Gas customer for over 40 years, never had any major issues”

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Posted 5 years ago

“British gas deserve a Five Star Trustpilot rating for the wonderful contribution they've made to the legalised business world of deceit, threats and distress. Fortunately for me and after 22 months of suffering the brilliant art deceit, threats and distress from british gas, I've decided to believe they don't exist. I feel so much better now because I've got a free supply of energy and am able to buy a headstone for my wife's grave! You see, british gas refuse to let me pay for energy.”

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Posted 5 years ago

“Helpful and a good energy saving , I will be back to sign up in a few days , as npower we’re going to charge me a leave early fee.”

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Posted 5 years ago

“Keisha in customer services made a problem with my meter so easy to correct. I was pleasantly surprised and impressed with the efficient, polite, helpful, understanding and reassuring way she approached and solved my issue. She deserves a lot of loyalty from her employers and a bonus. Many thanks.”

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Posted 5 years ago

“British Gas engineer called Rob Cooper came out to our house last week. We live in a Georgian house with a system inherited from the previous owners. Rob was so efficient, not only solving the problem quickly, he was so informative and explained in depth certain problems. Well done British Gas and well done Rob! Excellent service.”

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Posted 6 years ago

“Came out to my elderly frail father within an hour of contacting them . What a fantastic service . Really appreciate it . Would recommend this service to anyone”

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Posted 6 years ago

“New boiler Worcester Bosch fitted new valve and new thermostat im a happy lady they sent the A team in I can highly recommend them and the price was very good with 5 years back up cant complain at all.”

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Posted 6 years ago

“I recently had a boiler installed and an additional radiator with the hive system. I have to say that the whole process was excellent. The engineers both the plumber and electrician treated my home with respect. They explained the process and also kept me updated. They cleaned up afterwards. I did have an issue the next day but this was expected as the additional radiator needed balancing again an engineer arrived who sorted it out and was extremely polite. The difference the new boiler has made is great. The heating system is functioning extremely efficiently and the house is really warm. I would recommend the replacement boiler to anyone as you may get it a bit cheaper but you don't have the backup and the professionalism. I think it was worth every penny.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,115 reviews