British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service from keir had trouble with taking old watertank away.no problem keir came to mend a light fitting and took it away for me in his van.so happy with service well done british gas.”

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Posted 4 years ago

“The engineer visited us on Wednesday to identify the problem, returned on Thursday with the part fitted it, but then identified a further problem. He returned later that day at 6.00pm to fit the last part and stayed until after 7.30pm to complete the job. Amazing committment to the job, and such a capable and nice guy - fantastic service. (If only British Gas had the ability to give feedback directly on their web site apart from complaints)”

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Posted 4 years ago

“Brilliant Service! having problems with our boiler, not only did Mark fix it but he also went out of his way to fix our toilet. He is an absolute credit to his team, genuinely lovely man.”

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Posted 4 years ago

“Excellent service, problems with hot water but resolved quickly. Explained issues gave advice then repaired my boiler professionally. Out on a Sunday so glad we did not have to wait too long. For the gentleman who called on us in Billericay, top service.”

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Posted 4 years ago

“Our boiler broke ,an engineer came out the same day,ordered the part and we arranged an appointment for the following week ,as I was working .I spoke to a gentleman on the phone who was so helpful and arranged the appointment for a time when I was at home .This is not the first time we have used homecare and have been happy with the service.”

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Posted 4 years ago

“Just booked a repair on my boiler, no hot water. Easy to book a repair on line in less than 5 minutes. Engineer friendly, courteous and efficient. Came the next day. Thank you British Gas”

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Posted 5 years ago

“Recent low price tariff is amazingly low and many should consider their energy services.”

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Posted 5 years ago

“The app is excellent, makes everything very easy! Some great rewards too!”

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Posted 5 years ago

“Excellent service and repair by Adrian today 10/10.”

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Posted 5 years ago

“My boiler went crazy late on a Saturday morning four days before Christmas.I managed to get a slot the same day. Within two hours I had an engineer sorting it out. He was lovely, polite, cheerful and calm! Within 45 minutes he had fixed the issue and phoned two days later to check the boiler was ok. He even thanked me for being a nice customer. All the engineers we have had have been great but he was wonderful. I'm writing a review because most people only write about bad experiences.”

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Posted 5 years ago

“Have had a long standing problem with clanking noise when boiler switches off and none of the British Gas engineers have been able to solve it until the last one ( Phil O ) who o our delight has cracked it . Well done and thank you Phil.”

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Posted 5 years ago

“Just finished a phone call with a very nice British Gas Homecare Salesman - Douglas - who very patiently took my rather rude telephone call to him regarding my Homecare contract and then proceeded to solve my issues one by one and reduce my monthly payments but still managing to give me what I wanted in my Homecare contract. Very professional and efficient as well as being a very nice man, answering every question that I fired at him with patience and a resolution. If only all service contract staff were just as good as Douglas, a credit to his company - British Gas should give him a salary increase and get him to train all their future employees.”

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Posted 5 years ago

“I think they are good value for money and all the workmen are proffessional, helpful, tidy, polite and a credit to British Gas”

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Posted 5 years ago

“Had British Gas out this morning to look at my boiler that was not igniting. The engineer was very nice and helpful. He managed to temporary fix the boiler until the part arrives next week. Very pleased with the service provided.”

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Posted 5 years ago

“The man that came to complete our service for us went above and beyond what was expected, he was friendly and really could not do enough for us. It is such a rare thing these days to get such professional work. Thank you to Murray Hughes.”

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Posted 5 years ago

“Always great to deal with them”

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Posted 5 years ago

“I have had an emergency electrical job done at my home today, the engineer whose name is David Power No. 168348 could not do enough to help nothing was a trouble he did a very good job and solved the problem with my electrics. Thankyou”

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Posted 5 years ago

“Absolutely brilliant. Best thing I ever did was take out the cover for boiler , water & electrical cover. Has saved me a fortune over the years. And really nice local people .”

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Posted 5 years ago

“I have just had a combi boiler installed by British Gas to replace my back boiler. It was quite a big job to relocate and get a gas supply to the new location. I can't praise the engineers enough. They were polite, efficient and considerate. I was dreading having the work done as floor boards had to come up that were under my laminate flooring. Everything ran smoothly. These lads are a credit to British Gas. The new Hive control is amazing, so glad I took the plunge now before my old boiler died. Have been a British Gas customer for over 40 years, never had any major issues”

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Posted 6 years ago

“British gas deserve a Five Star Trustpilot rating for the wonderful contribution they've made to the legalised business world of deceit, threats and distress. Fortunately for me and after 22 months of suffering the brilliant art deceit, threats and distress from british gas, I've decided to believe they don't exist. I feel so much better now because I've got a free supply of energy and am able to buy a headstone for my wife's grave! You see, british gas refuse to let me pay for energy.”

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Posted 6 years ago

British Gas is rated 1.2 based on 3,153 reviews