British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,138 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

Helpful Report

Posted 2 months ago

“After an unsuccessful attempt to resolve some extra charges, my account was suspended, causing me to lose access to around $123,000 (my initial deposit). Luckily, a friend recommended (Benito Gabriel ), and their team managed to recover not only my original investment but also the profits and bonuses I had earned, preventing a potentially devastating financial loss. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 4 months ago

“My tenant is an amputee with multiple health problems.Rang British Gas really fraught as heating had gone off.This was Friday evening and they gave me a slot for next morning.The engineer Paul took his time unravelling what had gone wrong and after sorting out the mess put in a new board much easier to use.This young man was kindness itself,very caring and very good at his job.Thank you Paul and thank you British Gas.”

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Posted 4 months ago

“I NEED SPPORT”

Helpful Report

Posted 7 months ago

“Very good at taking your money ,but trying to ring or make a complaint is a very slow process. Home service didn't even contact me to tell me why my plumber didn't turn up.I waited from 7 am untill 6pm.”

Helpful Report

Posted 8 months ago

“British Gas is the world’s worst’s company and should be investigated still in dispute one year later”

Helpful Report

Posted 9 months ago

“After calling many times and getting no where with overseas customer service no help. They just go from a script on screen. When you ask for supervisor they say I help you. ( NOT) Today 2/07/2024 I managed to get to speak to someone that helped. A very nice scotsman called Graham. This person couldn't do enough to help. He looked at all notes and was able to get what I needed sorting. I had previously tied British gas help chat got standard message from A PAUL saying contact and will sort it but was same old information all ready had. So I wouldn't say that they are great that is unless you get UK Call service center. I only wish you could have contact for them they treat vulnerable customers with respect”

Helpful Report

Posted 11 months ago

“The new app is not good. It's taking too long for things being transferred from The old system. I know full well these is an amount missing from my balance. You can't get through so you have to chat. I think they should go back too the old system. Much better.”

Helpful Report

Posted 1 year ago

“3 different quotes from 3 different members of staff for insurance”

Helpful Report

Posted 2 years ago

“Having been with British Gas Homecare for many years and have seen a decline in service on all areas - boiler service, drainage and small electrical items. So much so that we removed small appliance repairs from our contract as very disappointed with the service received. We opted to have a new boiler fitted from British Gas with services included in the contract, unfortunately since being fitted November 2019 they have cancelled the scheduled appointment - very poor and not what we signed up for. Drainage is a dreadful service- had an issue with our downstairs toilet- appointment made no show, rescheduled and engineer turned up but didn’t have the correct part even though I had sent photos and details of the toilet make. Next appointment showed up still not correct flusher finally after making a complaint turned up at scheduled time with correct part. This resulted in me having to take 4 1/2 day holidays. Absolutely appalling service. I cannot recommend the platinum service cover from British Gas due to their poor service and customer care”

Helpful Report

Posted 3 years ago

“Have had problems with my new boiler since installation 4 years ago. No one seemed to solve it. Then Tommy, an engineer for gas board for 20 years arrived. He spent hours and finally found the fault and changed a pipe and sensor, which had been the problem since installation. He was helpful, knowledgeable and caring. 4 years to solve ! Thank you to him, gas board need to rethink their system and go back to how they were.”

Helpful Report

Posted 3 years ago

“Complained about computer issued electric bill sent to my 94 year old mum ; notified of need to increase monthly D/D although currently £80= credit. She only pays £10 /month but Scottish gas want £13=! How's that for customer care ?”

Helpful Report

Posted 4 years ago

“I have installed and uninstalled the british gas app too many times now it is extremely slow,and sick off it not identifying my payment sometimes it sometimes it doesnt then when topping up you cannot vie half the payment screen when entering bank card details! Also my pet hate when signing in"it looks like an email address to me!! What is that?it needs sorting out sick off it now”

Helpful Report

Posted 4 years ago

“Do Not sign up for any services from British gas. This company is Not to be trusted n will con you.”

Helpful Report

Posted 4 years ago

“British gas are the worst energy providers ever... If you can escape their greedy tariffs and idiotic call centres then go to "pure planet" for your energy needs.. So much better and almost 50% cheaper than threse parrasites..”

Helpful Report

Posted 4 years ago

“Please explain to your customers why you have decided to change to payzone. I have just been into my local shop with payzone and they are not set up yet. Absolutley disgusting to leave your customers stranded like this. I have 1.50 electric and 75p gas what am I meant to do now ??? Drive around to loacte somewhere else are you going to refund me the watsed petrol you have caused me ?? BG you should be ashamed of yourselves. I think it is time to change to a different supplier”

Helpful Report

Posted 5 years ago

“Terrible service, had no hot water and heating for 4 days now. Apparently I,m not classed as an emergency (cant believe i pay out direct debit every month} they dont take that into account though when they charge you every month. I,m freezing here and the customer service dont give a damn.”

Helpful Report

Posted 5 years ago

“Terrible. There is no service. Paying a fortune on Homemade only to have no heating or water for over a week. Will not be renewing again .”

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Posted 5 years ago

“Good but not the best. Wish i hadn't swapped”

Helpful Report

Posted 5 years ago

“Never infered they have, they have left me without central heating for 5 months, and, no hot water for the last 7 week...and. still not resolved, they can’t visit till later October. I’m not happy at all.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,138 reviews