Having been with British Gas Homecare for many years and have seen a decline in service on all areas - boiler service, drainage and small electrical items. So much so that we removed small appliance repairs from our contract as very disappointed with the service received. We opted to have a new boiler fitted from British Gas with services included in the contract, unfortunately since being fitted November 2019 they have cancelled the scheduled appointment - very poor and not what we signed up for. Drainage is a dreadful service- had an issue with our downstairs toilet- appointment made no show, rescheduled and engineer turned up but didn’t have the correct part even though I had sent photos and details of the toilet make. Next appointment showed up still not correct flusher finally after making a complaint turned up at scheduled time with correct part. This resulted in me having to take 4 1/2 day holidays. Absolutely appalling service. I cannot recommend the platinum service cover from British Gas due to their poor service and customer care