The engineer visited us on Wednesday to identify the problem, returned on Thursday with the part fitted it, but then identified a further problem. He returned later that day at 6.00pm to fit the last part and stayed until after 7.30pm to complete the job. Amazing committment to the job, and such a capable and nice guy - fantastic service. (If only British Gas had the ability to give feedback directly on their web site apart from complaints)
4 years ago
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