We have a British Gas Homecare contract covering the boiler for over 6 years. In that time we've had only positive experiences with both the telephone staff & also engineers. Parts that have been replaced are diverter & also isolation valves, pump & circut board. Only once did they cancel but they let me know. I'm paying little over £5.00 per week & that includes a £90.00 yearly service. Couple of weeks before renewal i ring them & politely haggle to get something off the new premium. Regards non Brit Gas engineers i know there are decent ones out there but in our experience we don't want the hassle of having to keep chasing them & also attempting to rip us off. To us it's about peace of mind.