British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,174 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,174 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 5th September 2025

British Gas 1 star review on 1st May 2025

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a boiler overpressure issue, 1.2 raising to 2.6 when COLD over 2-3 days at which point it starts to leak internally. 1st engineer disconnected filling loop and there was a steady drip. Now I'm no plumber but if water is leaking past the filling loop taps when the taps are closed then it's not doing it's job. YET they DID NOT replace the loop/valves. they've been 3 times now to fit Schrader valve, heat exchanger and some black plastic thing the engineer said could have gone BUT NOT the loop/valves. Got them coming out for a 4th time as we now have a leak internally ALL the time (bucket underneath) coming from... *drumroll* ...the filling loop connection! I'm actually happy as this just proves the mains pressure is getting past the valves, let's hope the next engineer just swaps them out. I've had no issues getting a slot quickly so have to give 2 starts for that, if they had fixed the issue first time 5 but a bit annoyed that in 3 visits the obvious issue isn't being considered/resolved. I'm just so glad I've got Homecare Cover as it would have cost a small fortune otherwise.”

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Posted 5 years ago

“So frustrated with BG! , Not sure what else to do other than complain on here although it seems like its a waste of time and nobody at BG will care anyway. They tell me my Home Energy plan is coming to an end , they offer me new 1 year deals where there is actually an INCREASE in Electricity costs. I switch to a cheaper supplier & they charge me 2 exit fees !! Trying to speak/chat online or send complaint proved impossible . They're so arrogant ! .”

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Posted 5 years ago

“3 months waiting for a part Unable to get an answer from British Gas No call back after numerous calls”

Helpful Report

Posted 5 years ago

“Had a new boiler installed by BG in Sept '18 and was rather happy with the installation and engineer attitudes, and gave them a very good review against scores of poor reviews. A year later I received an email that unless I had the boiler serviced, their 5-year warranty would be nulled. I was impressed with their reminder. I called to book, and was given an appointment 9-10 weeks into the future (!!!), that they were so fully booked. Come the day, I take time off, and no one turns up and no reasons nor apology received. When I approached them to enquire a few days later, I was told yes there had been a booking for me but they had a technical issue (!!), and the engineer did not turn up. At least they acknowledged that there had been a booking, for this I give them 2 stars. Again they offered me a new appointment 9-10 weeks into the future. I asked if they could not kindly prioritise mine as they had messed me up. I was told I had to take what was available. This 'take it or leave it (or your warranty will be nulled) is the attitude they have to get out of. They should heed the scores of negative feed back that they receive.”

Helpful Report

Posted 5 years ago

“Terrible service. Had no hot water and no heating for 4 days. Apparently I'm not a emergency (cant believe they take out money every month) They dont take that into account though when they charge me every month. Customer service dont give a damn.”

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Posted 5 years ago

“Absolutely dire service response from the on line chat system. Oh yes will phone you back- no chance!!!! Phone number contacts keep changing wasting time and money to the customer!!!! Once you eventually make connection with a UK call centre operator and are with the right department, hopefully and usually get someone to help you. Dont blame staff, its their systems that stink!!!”

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Posted 5 years ago

“Took my money for house insurance with in 2 hours then found out two days later i was not insured. Contacted them only to be told my refund would take 5 days to come back to me. Later found out the insurance was with axa offered no apology still not got my money back now i have to lay out the money again to insure my house big companies need to be brought a level be careful who you insure with.”

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Posted 6 years ago

“Great difficulty booking an annual boiler service within my 12 month Homecare contract. I tried to book in September, got an appointment for late January days before my contract ends and twice in January they phoned to cancel. Not impressed.”

Helpful Report

Posted 6 years ago

“I was kept waiting over the phone for over 25 mins to sort a problem out. I was then told that he could sort this out by giving me transaction credit. But i had to speak to 5 different staff before him. I dont like being past from pillow to post nor do i like to be kept waiting over the phone for a long time. I had to then go to the same shop 5 different times which caused me great problems the co op staff wasnt at all pleasant to me i felt because of british gas and british gas kept sending me backwards and forwards to co op with the same gas card all i wanted was £10 gas i ended up having to call british gas 5 times in the space of 4 hours to sort this out. The texts i received from british gas confused the co op staff and confused me. This should have been done a lot more better.”

Helpful Report

Posted 6 years ago

“I am disgusted by the poor service afforded by British Gas Homecare. I paid for a one off boiler service in October and was given an appointment for 28th November which is not good. I received a phone call this evening to inform me that the service would now take place on 22 Januuary. Apparently, there is no guarantee that this will happen. I have been offered £30 compensation. I have friends who have contracts with British Gas who have also had problems. What is happening to British Gas? They were so reliable at one time.”

Helpful Report

Posted 6 years ago

“I have given this rating in relation to the poor customer service I have experienced and the high cost of their cover plans. They have been inconsistent with their polices and my entitlements for the cover I have taken out with them. For three years I had been paying for central heating and radiator cover but was told by the engineer who serviced my boiler that I wasn't covered. I have also had a v frustrating time speaking to their customer service team who do not seem to be in agreement about their data protection policies. Although my partner added my name to the account, and it was confirmed to me that I would have full access, whenever I spoke to a different member of staff I was told something different. I would not recommend British Gas to anyone and will avoid uisng them in the future.”

Helpful Report

Posted 6 years ago

“Another price rise! Taken the decision to switch to bulb and wish I did it ages ago. Their pricing is very competitive (cheapest on the market for me), there is no contract and they even pay any exit fees. Such a simple process to switch it literally took 3 minutes. I got £50 credit on my first bill so almost a month of free energy. You also get your own referral code so if you recommend someone you and they each get £50 off and you can do this as many times as you like. Fantastic idea! Feel free to use my referral code and get £50 credit: https://bulb.co.uk/refer/peterk9464”

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Posted 7 years ago

“the fact that i cannot get anybody to contact me ,and there seems to be a debt on my metre”

Helpful Report

Posted 7 years ago

“Bill due 1st feb yes alittle laid back not paid 4 days late, got a phone call relating to bill not being paid ,god help me if I was a pensioner and was abit short. Looking now at log fires”

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Posted 7 years ago

“Constantly mess up and when you try to contact them appalling response times not what they state will be 3 days. First they did not bill me and when I requested they bill me it got messed up, more recently they sent me a reminder for an invoice I never received and never had any work done. I emailed which I received an acknowledgement saying I will hear back in 3 days, 9 days later nothing! Don't promise response times if you don't stick to them!”

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Posted 8 years ago

“British Gas!! Very loud name and very poor service. Stressed me out in simple things Shame!”

Helpful Report

Posted 9 years ago

“Spent 30 min to set up an account and they got my payment method wrog which apparently affects my rates.”

Helpful Report

Posted 9 years ago

British Gas is rated 1.2 based on 3,174 reviews