Don’t know what’s happened to BG Home Care. We’ve been with them for a number of years, transferring from their main competitor. Things were great until last year and dire, this year. Annual boiler service used to be booked automatically by THEM and you got the choice to change the date if unsuitable; no more since last year and it’s worsened. Indeed, I’ve spent more than two weeks trying to speak to a human being without success. Their App doesn’t work; their website tells me there’s an error, their chat/text messaging service tells me they can’t get into my account, that I appear deregistered and for me to request a login link. Did so and still received an error message. (Grr!) Got fed up and rang them and still wasn’t able to speak to a human being! Managed though to book an annual service with an automated system. I still need a plumber to come out to fix a leak! Booking an engineer shouldn’t be this difficult. It’s sad that the booking process is painful- makes me wonder if they’re trying to take your money without offering the service. That said, I should add that most of their technicians who’ve fixed things in the past have done so effectively - for us, it’s just been the booking system and the ridiculous ever increasing cost and roulette they play with your package.