Your HomeCare number 911004025888 Our first boiler service with British Gas and was scheduled for Monday 22nd April, text stating between 8 - 1pm. Over the course of the day, we had 8 texts with varying explanations for delay in engineer's visit. We did have a phone call midday from customer services stating rescheduled for 1 - 4pm. The final text received at 5.30pm "trying to get to us before 6pm but might be late". Having waited in from 8am, we left the house at 6 20pm as no engineer showed up. This is disgraceful service with very little human contact. The texts were standard generated messages with little or no meaning as no-one appeared.