I am very saddened to having to write to B/G regarding my query on chat line on Sat late July 2024,, I called the chat line & asked if my direct debit account could be checked out as I felt that there was an error with it, the agent with whom I dealt with was extremely unhelpful, rude & quite aggressive,so much so that I was totally aghast when the agent suggested putting debt collectors on to me, I have never in my 50 years with British Gas ever encountered anything like that, I came of the chat line feeling totally upset & very unhappy with this agents dreadful response..I have to stress that all the years that I have been with B/G I have at all times found all staff to be very supportive, I have always had an excellent rapport with all the team.. I feel that on this occasion, the agent I dealt with was very much a one off, unskilled unhelpful peson, certainly not a people's person ,& badly lacking in manners,.. I apologise for having to write this review, as British Gas has always at all times been the top energy company to be with,so much so that throughout the years I have recommended many friends & family to B/,G and they too have been delighted by the service that they have received..I guess one unhelpful agent can put a damper on everything..Ms Maureen McKee..x A/C no.. A 17335217..