British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service, they left me and kids to freeze in the night And it was not about money , just useless customer service and their gas service.”

Helpful Report

Posted 3 months ago

“If i could give 0 stars I would. WORST company I have ever experienced! Take more money out of account than agreed. Admitted they owe me over £1000 yet keep saying they will pay it back and don't. 72 hours to wait for a call from Management yet they never do. DO NOT GO NEAR!! I have now spent well over 3 hours of my time across 5 phone calls to call centres where no one knows anything.”

Helpful Report

Posted 3 months ago

“I’ve honestly had the worst experience with British Gas this year. They’ve constantly sent me multiple incorrect bills. When I finally decided to leave them they sent me a final bill - which I paid. Then ANOTHER final bill with completely random charges. I submitted an official complaint and still haven’t received a response. I’ll never use them again. Currently with E.ON and it is so much better.”

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Posted 3 months ago

“They make fake debts to get you to stay and then put you in further debt. Thieves and liars. No wonder this country is screwed”

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Posted 3 months ago

“I stay with British Gas, there's plenty of tariffs to suit any pocket, seems good to me and hassle free.”

Helpful Report

Posted 3 months ago

“BG need to sort out their IT systems. I have tried and tried to submit a domestic meter reading on line. My meter has five digits, the online BG system only allows for a four digit input. When trying to speak to someone directly, the system is almost unusable. It is a lamentable system that just does not work. Why can’t they simplify just being able to speak to a competent person?”

Helpful Report

Posted 3 months ago

“What a complete, utter shambles. Spent so long being put back and forth to people who don’t know what they are doing, who were incredibly difficult to understand amongst a background of noise. I have spent nearly all day trying to sort a simple query, and no closer. Never, ever go to BRITISH GAS.”

Helpful Report

Posted 3 months ago

“Customer service hopeless.”

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Posted 3 months ago

“Oh dear God..ide put them on a par with virgin media. Truly dreadful. Customer service is unsatisfactory,sent out on the wrong contract for a 16 month deal whice was totally incorrect. So now I've raised a formal complaint with bg. Going to switch to another supplier. Enough is enough total joke of a company.”

Helpful Report

Posted 3 months ago

“Had nothing but problems. Today refunded me £630 and received a letter saying sorry you are leaving us. First I've heard of it. Would not recommend to anyone. Shambolic service. Please do not give them your custom.”

Helpful Report

Posted 3 months ago

“Very poor customer service, had nothing but problems. They don't listen they cause you a significant amount of stress and they don't listen. You get passed from pillar to post all the time. Awful company.”

Helpful Report

Posted 4 months ago

“am extremely disappointed with the customer service provided by British Gas. The staff I have interacted with have been rude, unhelpful, and sound like they are simply counting down the minutes until they can leave. I logged a complaint previously and was assured I would receive a callback, but no one has followed up. This lack of communication and professionalism is unacceptable, and it’s frustrating to feel like my concerns are being completely disregarded. I expected much better from such a large and established company.”

Helpful Report

Posted 4 months ago

“British Gas is probably the worse service provider in the country. Electric smart meter and smart monitor haven't worked for nearly five years, even though I have had a total of seven BG engineers take a look at it and try to get it communicating with their hub. Apparently BG have changed to a new system and it's all gone wrong. Does that mean there are thousands of customers with useles meters or is it just me. BG refuse to put in a new meter, even though they changed the gas meter, which is now working fine. I've been on chat lines for hours and made complaints but this multi million pound business can't sort out a little problem like this. I will be moving supplier when my contract ends and good ridence to BG.”

Helpful Report

Posted 4 months ago

“I pay weekly as a weekly paid basic OAP . The change from the old account to the newer system was demanding lump sum bill payment which was an impossibility for me. My way, I owe them nothing and am always up to date. The online system failed as it seemed not to recognise me or my payments ! I desperation, I resorted to pen and paper. A HUMAN rang ME , they'd read my letter. Within 2 minutes talking to a real person, the problem was solved satisfactorily. The lady who dealt with me was pleasant and efficient. This could never have been achieved online. I should say that this happened within a couple of days of posting my letter to them.”

Helpful Report

Posted 4 months ago

“Smart meter stopped working, Impossible to speak to anyone, chat line over 100 waiting, website keeps taking you back to original query, call centre employee was hard to understand, told me to take a photo, told not to leave chat page or you would lose your place so how would I take a photo?”

Helpful Report

Posted 4 months ago

“21 phone calls and 5 complaints and still no further on. British Gas seem to think I have a payment meter and can’t move beyond the script that they have to read from to understand I have a credit meter, worst customer service ever, I’ll be contacting the ombudsman”

Helpful Report

Posted 4 months ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

Helpful Report

Posted 4 months ago

“Terrible customer service. They always blame their systems for problems”

Helpful Report

Posted 4 months ago

“I have just recently had a new smart meter in stalled I am dual fuel British Gas have a new app for gas but they have not yet transferred over the electricity side of the app so it makes it very difficult to top up electricity as it does not work remotely on the app I have no way of checking how much electric I have when I am away. They keep saying they are working on the app to put electric side on it it has been a year now”

Helpful Report

Posted 4 months ago

“I'm too upset to even tell the tale. My two cents just just avoid them like the plague.”

Helpful Report

Posted 4 months ago

British Gas is rated 1.2 based on 3,153 reviews