I made the mistake of moving to British… I made the mistake of moving to British Gas 2 years ago and it was an unmitigated disaster. Multiple accounts, incorrect bills, old and new billing systems that cant speak to each other and different departments cant see the other, credits on one that dont get moved across to the other system, many calls trying to get a smartmeter installed, and then when they did more incorrect bills from software errors, retrospectively deciding they would change solar export, fictitious meter readings, many many unanswered emails without any sort of ownership of problems, and ultimately unresolved complaints months later. Thought I was well rid of them after switching October 24, got a final bill end of the month which was inflated but I paid just to get rid of them, but as an added bonus, receive a 'final bill' in August 25 - lets hope it gets sorted, but its the many many hours (i would say 30+ in total) on the phone repeating yourself which is so frustrating and different departments do not talk to one another. I cant tell you how strongly you should avoid this company if things don't go well and you value your time. More than anything it's the wasted time - I have wasted more time on the phone for one years worth of billing messups with this company than my interaction and switching for all the other utility companies I have dealt with combined - just use someone else.