This is the worse customer service I have received from British Gas / Dyno rod. 1. Your engineer came and turned off all water supply because he said he suspects asbestos with no alternative solution We found a third party (Supernova Asbestos Survey) to do the survey, result came back negative 3. This cost us over £200 4. Got a private plumber who gave us a temporary fix as he couldn't locate leak This also cost us over £200. Leak returned, contacted British Gas with Asbestos survey report and appointment was booked for today in the morning. British Gas /Dyno Rod cancelled the appointment with no explanation on record but told tenants that the Survey has to be done by them before they can do the work. 5. Contacted your customer service at around 1:37 who spoke very rudely to me over the phone. She raised her voice and told me that there is nothing British Gas can do and Dyno Rod is here to stay. 6. We are paying British Gas for a gold service Home Care Plan.