British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,153 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They got the wrong meter(my neighbours actually) and even speaking to them for over 6 months, they've done nothing. All they need to do is send a guy to check and are still "investigating ", meanwhile they've instructed the debt collectors and even after agreeing to stop it till their investigations are done, those people keep on calling and bother you at work in hours. My sincere advice to anyone looking to use them, PLEASE DON'T. You'll be pulling your hair out and the customer service is so thick and useless, nothing would matter, neither a kettle test, photos and videos proving that they've got it wrong. But they'll again say that there is nothing on the file! Completely useless, believe me, save yourself from hassles and court notices. Use octopus & edf. They're way better.”

Helpful Report

Posted 2 months ago

“If I could give 0 stars I would. I pay my duel gas and electric by monthly direct debit and usually receive a bill every 3 months. We had not had a bill since November so queried this, to be told oh sorry, we have de-energised your electricity meter but they don't know why! We have still been receiving electric and our account is over 1k in credit. I have an open complaint with them but just keep being told each week they need yet another 7 working days for their specialist team to look into it. It has been 3 weeks now so far and still no bill or answer as to why they de-energised our meter and didn't tell us either. Will be looking to move to a different provider if this isn't resolved quickly.”

Helpful Report

Posted 2 months ago

“Just rang British Gas been on the phone for 20mins, received electric and gas bill, electric bill was OK, but gas bill they added 3 months dates from 18/9 to 8/5/2025 had a shock with the bill, already paid dates, the lady couldn't explain or give me a revise bill price, cannot believe they nakkng these type of mistakes, very disappointed 🫤”

Helpful Report

Posted 2 months ago

“British gas call centre is rubbish”

Helpful Report

Posted 2 months ago

“They charged me £650 for a quarterly bill, I live on my own and previous bills had reached about £350 max. I gave them an up to date meter reading and worked out my bill should actually have been £340. three separate customers advisers refused to accept that their "estimated" meter readings were wrong and the last actually increased my bill by a further £20. I ended up paying the bill and switching providers to Octopus that day. Absolutely atrocious”

Helpful Report

Posted 2 months ago

“Please stay away from.british gas appliance cover..Been over a month without a fridge freezer ..they can source the part and a £700 product i get offered £100 towards my troubles..absolute shocking service from.them just fobbed off time & time again..”

Helpful Report

Posted 2 months ago

“British Gas cover my plumbing and electricity’s as well as my gas boiler. I contacted them recently about a leaking external tap. They sent Liam from Dyno East London to investigate and carry out the work very quickly. Liam has just completed the job this morning after purchasing the parts. The work was completed speedily and expertly by Liam, a polite, friendly, helpful and expert plumber. Thank you Liam, for a job well done.”

Helpful Report

Posted 2 months ago

“My experience with British Gas has been extremely disappointing. For an entire year, I faced difficulties in setting up a direct debit. Each time I called, I was assured that everything was in order and that there was no need for concern, yet nothing was resolved. Despite raising my issues, my emails were ignored, and I received misleading information regarding my outstanding bills. Unbeknownst to me, my case was handed over to a debt collector. I subsequently reached out to the head of customer service and the CEO, but neither responded. This level of unprofessionalism and poor customer service has led me to plan my departure from British Gas as soon as possible”

Helpful Report

Posted 2 months ago

“Incorrect final bill, phoned 4 times, hours of time wasted and still not resolved, directed to chat with a bot, still not resolved. Absolute joke”

Helpful Report

Posted 2 months ago

“Incorrect final bill, phoned 4 times, hours of time wasted and still not resolved, directed to chat with a bot, still not resolved. Absolute joke”

Helpful Report

Posted 2 months ago

“I moved house and closed my British Gas account. Suddenly the last bill for one month is higher than it has been for every three month period while I lived there. It is pretty clear they punish you for leaving and charge whatever they want. I regret paying my gas bill because now they have done the same with electricity. I paid one exorbitant bill so they now know I'm a mug and can charge me whatever they want for the other.”

Helpful Report

Posted 2 months ago

“Horrible experience with British gas, lying, scamming, over charging, especially when home owner is mentally vulnerable Had tried to set up direct debit multiple times, all failing which then resulted in an extra charge every month of an excess £60 When I complained they said it's the banks fault. Which it can't be because I had tried 2 cards from two different banks”

Helpful Report

Posted 2 months ago

“They've obviously off shored their customer service and quite frankly it's abysmal, takes forever for them to do anything, constantly told to wait a few minutes which ends up as 20. Neen a rebrand to Far East Gas, don't use them save yourself a lot of hassle”

Helpful Report

Posted 2 months ago

“Been a british gas customer for 2 years and had nothing but issues. Incorrect charges, taking money that has already been paid, sending bailiffs for an account that is 2k in credit. Got an open complaint with them that is rarely if ever updated. Ended up raising it with the ombudsman”

Helpful Report

Posted 2 months ago

“I wouldn’t recommend this company plz stay away and search for a more decent company which they appreciate their customers more.”

Helpful Report

Posted 2 months ago

“Very poor customer service still waiting to get my issues sorted out?after numerous phone calls ..advisors havent got a clue..shambolic company”

Helpful Report

Posted 3 months ago

“Had new gas smart meter installed 20th Feb 25 and still not transmitting reads to BG or in house monitor- customer service waste of time!!!”

Helpful Report

Posted 3 months ago

“I had the most awful experience with British Gas. I am entitled to the warm home discount and they bluntly refused to pay it to me!! I approached DWP and they explained that British Gas was the only provider that was avoiding to pay it and making it so difficult for people to get their payment credited onto their account!!!! After 6 hours on the phone to them they finally acknowledged that they had “made a mistake” . Please please check if you have received your payment as they are trying not to pay it!!!!!! In law this is fraud and it is happening with them to a very big scale!!! Persevere to get your rights!!!”

Helpful Report

Posted 3 months ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

Helpful Report

Posted 3 months ago

“Appalling company. Keep sending letters saying we owe them money for a call out from 6 months ago, yet their engineer said there would be nothing to pay. Absolute triers.”

Helpful Report

Posted 3 months ago

British Gas is rated 1.2 based on 3,153 reviews