British Gas is probably the worse service provider in the country. Electric smart meter and smart monitor haven't worked for nearly five years, even though I have had a total of seven BG engineers take a look at it and try to get it communicating with their hub. Apparently BG have changed to a new system and it's all gone wrong. Does that mean there are thousands of customers with useles meters or is it just me. BG refuse to put in a new meter, even though they changed the gas meter, which is now working fine. I've been on chat lines for hours and made complaints but this multi million pound business can't sort out a little problem like this. I will be moving supplier when my contract ends and good ridence to BG.