Moved to a new house, contacted Octopus for moving address, and found out the previous supplier was BRITISH GAS! GUESS WHAT? They were overcharging me with wrong meter readings far more than I use!
The Octopus will now open a disputed against British Gas about my account! And I will report them to come here and do the reading much more than I use before handling the account to Octopus!
I have been with OCTOPUS SINCE THEY TOOK OBER BULB! And it’s been amazing and they are very supportive with us!
British Gas please don’t take advantage of Vulnerable people! I am disabled and I am shocked!
I will report you to ombudsman! With a picture of all readings I have recorded! Shame I didn’t notice and understood until when I try to add on the app my readings and a red flag came up !
3 months ago
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